10-24-2021 01:02 AM
I have a buyer who messaged me to change the shipping address, because if not "it's going to my parents house and they have no need for it."
I had already shipped it out before and told the buyer that. He responds that "No matter. If it gets to them I'll just return it and buy it again from you but this time to my address."
As with another recent buyer... this reply left a bad taste in my mouth (because these listings have free shipping). I thought to myself and was this close to telling the buyer "Why don't you just have your parents ship the package to you rather than ship it back to me?" Is this guy blockworthy? This sorta crosses the line into free shipping abuse.
10-24-2021 09:39 AM
@myescape wrote:Do you offer free returns?
Good question. I posted above assuming buyer paid returns. OP has more than one account and doesn't always offer free returns.
I thought the complaint was losing the original shipping. In my mind I thought - why would the buyer pay return shipping instead of just paying for mom & dad to ship it to him? If it's a free returns item that changes things and puts the "borderline abuse" comment from the OP into better perspective.
10-24-2021 10:05 AM
Where? What? Why are these buyers attracted to you lately? Did you remove that sign off your back like I told you? 😆🤣
Buyer is a entitled 🤡.
10-24-2021 10:59 AM
@katzrul15 wrote:Yes. They would not only get an express trip to the BBL, they would be reported.
Goodness!
Would eBay deem this as abusive behavior though?
10-24-2021 11:07 AM
@myescape wrote:Do you offer free returns?
Yes. But FYI I’ve had buyers file SNADs in the past before saying I shipped it to the wrong address when it’s the buyer who forgot to change their shipping address. Which is what this buyer might do, so having free returns won’t matter with losing return shipping.
10-24-2021 11:48 AM
@bigdeals.etc wrote:Would eBay deem this as abusive behavior though?
Not if they file a remorse return. Maybe if they file a SNAD.
10-24-2021 11:59 AM
If a Buyer (or the person who receives your package) marks it "refused", that Buyer loses their eBay Money Back Guarantee protections.
10-24-2021 12:02 PM
@yankeeairmuseum wrote:If a Buyer (or the person who receives your package) marks it "refused", that Buyer loses their eBay Money Back Guarantee protections.
Tell us. how does that work out for a seller when the buyer opens a payment dispute with their CCC?
10-28-2021 11:48 AM
On the other end of the spectrum, I have a buyer that did the same thing (wrong addy) and messaged me. I already shipped it out and told them that and we'll take care of it if the package returns back to me.
Their response "It won't get returned. It's my friend's address. I'll take care of it. Thanks."
You sir/madam has just been added to my EBL!