Blocked Bidders Response

[smileytown18]

How would you respond if a blocked bidder contacts you asking why they can't buy or place best offer?

I have one that just contacted me on my other larger account and I gave a generic answer about users with unpaid item strikes  being blocked automatically. They did not respond, which makes me wonder if they often don't pay. I blocked them because of a fraudulent return. I don't easily block users

Should I just not respond? That doesn't sit right with me either.

Looking for experienced sellers input

[7606dennis]

Alas!  I don't always remember the reason that I add people to my BBL but I do it for a reason that seemed good to me at the time.  That is why I don't take people off of it once I add them.

As far as telling someone why I blocked them, I really don't have time to try to remember the particular reason for each individual, but I had one at the time.

[southern*sweet*tea]

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@hurryagain wrote:

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...then again...I have also blocked potential buyers who have posted such a crazy over the top post here.  They expect sellers to be way too over accommodating.  I tend to look into their FB left for others and find that they are obviously difficult people to please - always finding SOMETHING to complain about in regards to purchases.

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This is what 98% of my block list consists of, and no, I will not remove the block should I ever be asked.

[movieman630]

I had that happen a couple times. Of course the list is so long it's impossible to remember each case. So I just very plainly say. I can't remember the exact occurrence but you must have done something that made me add you to that list and it must have been bad enough because I don't use that list lightly.

[biggymoe]

All on my blocked list are for unpaid items.  Never had anyone ask why, but if I did, I would just ignore it.

[valuestore]

Rare occasion this comes up, it's difficult situation, might make an excuse to buy time to consider removing block, or make an excuse that it's a glitch or filter blocking them. ..side step confrontation, side with the buyer. If they are determined they will find a way around the block..then it's a new issue circumventing, that's a new question. 

[smileytown18]

I had a different buyer once complain and when I gave a neutral answer not targeting them, they simply purchased from a new account 5 minutes later. I right away was able to compare the name and address.
I decided to pretend I don't realize. It ended well that time but I took a gamble...

[javdajewelry]

If I had blocked bidder. Then I would have never respond to them, cause I put someone on my Blocked Buyer List because of a ridiculously low offer. And I don't want to get my sales down for that one buyer, so I would have just ignored and did not respond to him.  This is my point says.

But if you think that's not right for you then you can simply thanks him for showing interest on your products, and politely let them know that why they are not being able to purchase your product. The buyer may realize their mistakes.

I would still tell you should not take risk for your business, and think about this much, try to move on.

Thank You

Javda

[judith525]

Regarding blocking buyers because they ask too many questions, I  actually DID once.  You'd have to have experienced it to understand my frustration. This buyer had about 6 items for which I was awaiting payment.  Her questions (averaging 6 a day) were about why I couldn't give a better deal on combined shipping, or if she could get a better price because she bought more than one item from me (the auctions had ended, so naturally I couldn't do that).   For a couple of days I was very patient with her, but her questions quickly became more erratic and irrational.

Sometimes you just have to know when to say, "Enough!"

[myboardid]

I have received that question and have decided the best answer is no answer at all.  There is nothing you can say that will please that buyer except to take them off the Blocked Bidder List and you will most likely regret doing that because they will behave exactly the way they did before. 

I wish I had created a notation system when the BBL first came into being and that I had recorded why I blocked them.  My list is long - too late now, I can't remember why, and there are many possible reasons. 

[smileytown18]

If you do a quick search of their user name in your emails associated with your eBay & Paypal account, You'll usually pull up correspondence or a bad sale or return that you had to deal with.
That's the only way I figure out why I placed them.

[movloks]

I just encountered the same type of buyer. Emails about not understanding how to use "Add to Cart" & "Request Total" to get an invoice for combined shipping. Then buying listings individually. Fine with me. I'll refund the combined shipping, once. As soon as the items shipped, emails flooding in from her about when is she going to get the refund for shipping and can she get a discount for buying multiple items from me. When is she going to get the discount. When is she going to get the refund. All within 24 hours of making the purchases. I'm selling some of my stuff on the side - I'm not glued to my computer or phone. My responses were brief and not emotional. I emailed in the middle of this flood that I would be issuing a partial refund. But the emails continued from her and the overall tone began to feel abusive. I did refund the difference in shipping. And emailed her about it. She indicated that she was going to buy even more of my listings and would be expecting me to combine them and eat the Paypal fee for individual transactions. She wasn't going to try to figure out how to use add to cart and then and then I'd be dealing with a flood of her emails again everytime she bought things. And then I decided to blocked her. Then the nasty email came when she found out she was blocked. How does she know she's been blocked but can't figure out how to request an invoice? How did she even know the terminology? Seems smart about some stuff. Yes, I'll probably get a hit on FB. This buyer is not worth anymore sales or more of my time. I'll need to read the abusive emails until the end of the 30 day return period. There are plenty of others selling the same things for more $. She's not missing out. I just hooked a live one.

[myboardid]

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@smileytown18 wrote:
If you do a quick search of their user name in your emails associated with your eBay & Paypal account, You'll usually pull up correspondence or a bad sale or return that you had to deal with.
That's the only way I figure out why I placed them.

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A fair number of them came from posts on the boards or from messages they sent before they tried to buy from me.  Some of them go back for years & I don't have the records any more.  I'll just live with it as it is.