Blocked Bidder (under new ID) won several of my items. What to do?

[egarchow89]

A previously blocked bidder (using a new ID) won several items from me. I'd like to cancel the transaction, refund him his money, and move on without getting a defect or negative feedback. I have previously reported this buyer for malicious bidding from (literally) 10 accounts. If I select "problem with buyer's address" am I in the clear? Thanks for any tips!

[southern*sweet*tea]

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@egarchow89 wrote:

A previously blocked bidder (using a new ID) won several items from me. I'd like to cancel the transaction, refund him his money, and move on without getting a defect or negative feedback. I have previously reported this buyer for malicious bidding from (literally) 10 accounts. If I select "problem with buyer's address" am I in the clear? Thanks for any tips!

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From my understanding, you can cancel using address problem. BE SURE to report this person again.

[femmefan1946 · Accepted solution]

Unwanted Buyer-- Problem with address.

Add that he was previously blocked.

If he is persistant, have you tried using Fixed Price /Immediate Payment Required? Or conversely the less popular Auction format which allows you to see your bidders before they become buyers?

[egarchow89]

Thanks!

These were auctions. They work pretty well for me when the bidders are not deranged. I've talked to other sellers of the same product and they have dealt with him too.

[femmefan1946]

Be careful when you speak  to Customer Support not to mention that you have spoken to those other sellers.

Some agents will decide that is "auction interference" which is a Bad Thing.

You seem to have 62FB in the past 30 days, so the neg will drop off the first page (25 FB) fairly soon at that rate.

But few buyers look any further than the percentage and most think 95% (which is a horrible seller) is just peachy.

[autopiacarcare]

@egarchow89  - Is it the same shipping name/address on all the transactions once he wins the bids?

We have had a nightmare this year dealing with a malicious buyer who uses guest accounts to buy from us, files false not as described returns, and then provides fake tracking numbers for the return to get eBay to refund the money without them ever returning anything to us.  It was always a different Buyer ID/Paypal email address, but the same shipping address.  We would block each ID every time it happened, but he would just come back with a new guest account a month or so later.

After 9 months of back and forth with eBay, I was finally able to get them to connect the dots and see that it was the same person every time because it was the same shipping address.  eBay finally went through and de-registered every guest account he had used.

My advice would be every time your blocked bidder comes back with a different ID, cancel for "something wrong with address", report that ID using the online "report a buyer" feature, but also call eBay customer support to report the issue and make sure they are taking note of each ID.  Hopefully they will eventually have enough of a record of a "history of abuse" to finally take action against that buyer and protect you from further harm or harassment.