eBay

evanmann73-8 · ‎10-02-2019

kensgiftshop · ‎10-02-2019

@myboardid wrote:

I just had a buyer ask if an item was "new". The title said "brand new", and it was listed as new.

So, is the item new?

Have a great day.

rshfs · ‎10-02-2019

@coolections wrote:
@scotchtapeboutique2017
You must not buy on Ebay much. None of those questions are stupid and in fact the odds of getting any of the three items in those conditions are very possible on Ebay. A buyer who does not ask you those questions would be crazy to purchase without asking first.

agree to disagree i guess

angelono · ‎10-02-2019

Had a batch of vintage hankies on. Lady sent me a message and said they appear to used, not new. Told her snot funny..

lex-talon · ‎10-02-2019

It doesn't bother me when a buyer asks silly questions. It's all part of being an eBay seller. I have noticed buyers that ask lots of questions will not purchase an item.

sin-n-dex · ‎10-02-2019

@lamber9347 wrote:
This is my favorite reply although I agree with several others. The questions don't seem stupid to the person asking which is why they are asking. People have stopped reading these days. They are busy and only scan the listing, concentrating on the price. I find that's the main reason why they ask such nonsense questions.

I do answer the questions although I also tend to write very little. Almost every single one turns into a sale for me and I have never, not once, had a return from someone who asked a question prior to purchasing. Not one time!

That's the main reason why I do take three minutes to type up a short answer....

Most of the questions I get are clarification questions. I stated so in the listing, but did I copy the listing 200 times without proof reading it? (That can happen...)

I often get a sale, if they like the answer. Sometimes when I'm being asked a question I end up answering in a way they don't like (the listing says damage, they ask, I clarify), but what usually happens is they come back later and buy something else because they appreciate the honest answer.

I show enthusiasm when I answer questions. Do you really want to do transactions with someone who is apathetic about what they do? Perhaps in some genres apathy isn't a big deal (like the reference to new DVDs, you either want it or you don't), but in my genre there is a social aspect which includes negotiations and bargaining, and I find enthusiasm helps my buyers pick my coin instead of the one my competition is selling (even if my coins are never the best deal on eBay).

C.

inhawaii · ‎10-02-2019

What gets me is buyers who ask a questions about a item, you give the THE BEST POSSIBLE ANSWER, and they still don't buy it.

Q: Is this item new?

A: Yes it's brand new. The box has never been opened. The box was only handled while wearing gloves, It's been in climate controlled air tight hyperbaric chamber. It has never been around smoke, pets or children. The box has no damage, i rate it a 10 out of 10. The box has never been exposed to UV rays. The box has never been exposed to moisture.

AND THEY STILL DON'T BUY IT!

I Don't Want To Live Without You. - Foreigner

nocoolnamejane · ‎10-02-2019

@pburn wrote:
Perhaps a customer-service oriented industry might not be your cup of tea?

I’ve always been praised for my excellent customer service at my real life job but that doesn’t mean I haven’t facepalmed many times after a customer had walked away...

She ❤︎ Her ❤︎ Hers

this*old*attic · ‎10-02-2019

I agree!

yuzuha · ‎10-02-2019

@scotchtapeboutique2017 wrote:
i block sellers asking stupid questions and/or I answer with stupid answers.

I.e.,

1.) Had a new/sealed bluray for sale....buyer asked if it was in a smoke-free, child-free, pet-free home. I simply responded, LOTS OF SMOKE, LOTS OF KIDS, LOTS OF PETS (none of these, even if present, would affect a new/sealed item). then I blocked.

There is an extremely easy way to avoid ever being asked that question: put that info in your listings. I state in all of mine that my home is smoke- and pet-free and I have yet to have a single buyer ask me about that. My friend, who has a dog, has a disclaimer in her listings that her items come from a home with a dog and no one has ever asked her that question either.

Also, those things can and do affect new/sealed items. Smoke smell can get into ANYTHING and it is next to impossible to remove. Pet dander can get onto plastic packaging or a box, even if you can't see it.

judydu2 · ‎10-02-2019

@scotchtapeboutique2017 wrote:
@southern*sweet*tea wrote:
@scotchtapeboutique2017 wrote:

P.S.: Perhaps you can tell me if children are particularly odiferous--I have not procreated...had no idea they reeked so much.

^^^
This had me on the floor!

equid0x · ‎10-02-2019

@southern*sweet*tea wrote:
@scotchtapeboutique2017 wrote:

1.) Had a new/sealed bluray for sale....buyer asked if it was in a smoke-free, child-free, pet-free home. I simply responded, LOTS OF SMOKE, LOTS OF KIDS, LOTS OF PETS (none of these, even if present, would affect a new/sealed item). then I blocked.

Just wanted to interject something here.

New, sealed items can absolutely pick up smoke smells. That smell can work it's way through the plastic wrap and into the item. I picked up three brand new, factory sealed OTR CD sets once at a thrift shop for a really great price. They weren't for resale, they were for me since I love old radio shows.

Yes, they had a smoke smell, but that's okay, right? Since the smell can't go through the wrap, right? WRONG. The discs themselves even had a smoke odor that took months to dissipate. It was a good thing I didn't intend to resell them. I would have most likely bought some red donuts along with the CDs.

Why not just Windex them off?

I've bought items like headphones that have smelled strongly of either perfume/cologne or hair product. A quick spray down with window cleaner and a wipe with a towel typically removed the smell no problem.

If that doesn't work... lock them in a zip lock bag overnight with a couple tablespoons of baking soda....

equid0x · ‎10-02-2019

@scotchtapeboutique2017 wrote:
@turquoisetulips wrote:
Had a new/sealed bluray for sale....buyer asked if it was in a smoke-free, child-free, pet-free home. I simply responded, LOTS OF SMOKE, LOTS OF KIDS, LOTS OF PETS (none of these, even if present, would affect a new/sealed item). then I blocked.scotchtapeboutique

I'm going to hurry and type this before I get another error message but I just want to say I don't block people who ask questions ,,stupid or not . Answering questions is just part of the job and I've made sales from simply being patient with interested buyers . However I agree with this . It's utterly ridiculous for a person to insist on that type of criteria for a sealed new DVD . Tulips
It just seems to me that these people with the nitpicky questions always have problems when they get their items....the odor and disc scratches always seem like a setup to get me to say something definitive about a subjective evaluation.

"you said this had no odors! I can smell perfume!"

"these scratches are much deeper than you described"

on and on.

Most of my sales are done on another site so I am less tolerate of nonsense here because the volume is so low for me.

I agree with you. IMHO asking questions already answered in the listing is a red flag. I might go a round or two but if its just dumb question after dumb question (and I totally agree about people trying to entrap you into saying something they can use against you later) on the BBL they go.

CS in a physical setting is a different ballgame than online where I might end up paying for forward and return shipping and taking the risk of not getting my item back in the condition sent and paying for that out of my own pocket.

I went up to the swap meet last weekend... had a lady interested in one of my tablets. She kept trying to lowball me, then she tried guilt me into discounting because it was so-and-so's birthday, then she peeled off the price tag I put on the item and wanted a $10 discount because now, there was sticker goo on the box. I didn't cave and she bought the item at full price. I can only imaging how someone like this screws a seller she buys from on eBay and I'm willing to bet she does, too because some company trained her to "dig for partials" like that.

equid0x · ‎10-02-2019

@myboardid wrote:
"It just seems to me that these people with the nitpicky questions always have problems when they get their items...."

This is a potent rumor that has been posted on these boards for years and it is simply not true. Buyers who ask questions and get straight, honest answers don't cause any more issues than buyers who don't contact sellers ever.

It absolutely does happen. I've had this happen to me when I was a much more inexperienced seller.

equid0x · ‎10-02-2019

@scotchtapeboutique2017 wrote:
@southern*sweet*tea wrote:
@scotchtapeboutique2017 wrote:

1.) Had a new/sealed bluray for sale....buyer asked if it was in a smoke-free, child-free, pet-free home. I simply responded, LOTS OF SMOKE, LOTS OF KIDS, LOTS OF PETS (none of these, even if present, would affect a new/sealed item). then I blocked.

Just wanted to interject something here.

New, sealed items can absolutely pick up smoke smells. That smell can work it's way through the plastic wrap and into the item. I picked up three brand new, factory sealed OTR CD sets once at a thrift shop for a really great price. They weren't for resale, they were for me since I love old radio shows.

Yes, they had a smoke smell, but that's okay, right? Since the smell can't go through the wrap, right? WRONG. The discs themselves even had a smoke odor that took months to dissipate. It was a good thing I didn't intend to resell them. I would have most likely bought some red donuts along with the CDs.
i would suggest that a person such as you should not be purchasing items on ebay if you are THAT sensitive to odors.

P.S.: Perhaps you can tell me if children are particularly odiferous--I have not procreated...had no idea they reeked so much.

They probably want to know about the kids because kids to stupid stuff like stick lollipops in the DVD player, knock things over, throw random things, etc.

As a seller of electronics... used electronics, especially those with fans, have a tendency to suck in pet hair and can become quite full of the stuff even when the owner keeps a (relatively) clean home.

scotchtapeboutique2017 · ‎10-02-2019

@yuzuha wrote:
@scotchtapeboutique2017 wrote:
i block sellers asking stupid questions and/or I answer with stupid answers.

I.e.,

1.) Had a new/sealed bluray for sale....buyer asked if it was in a smoke-free, child-free, pet-free home. I simply responded, LOTS OF SMOKE, LOTS OF KIDS, LOTS OF PETS (none of these, even if present, would affect a new/sealed item). then I blocked.
There is an extremely easy way to avoid ever being asked that question: put that info in your listings. I state in all of mine that my home is smoke- and pet-free and I have yet to have a single buyer ask me about that. My friend, who has a dog, has a disclaimer in her listings that her items come from a home with a dog and no one has ever asked her that question either.

Also, those things can and do affect new/sealed items. Smoke smell can get into ANYTHING and it is next to impossible to remove. Pet dander can get onto plastic packaging or a box, even if you can't see it.

Maybe don't sleep with the new/sealed bluray under your pillow, as that is the only situation where I can see a bluray offending someone with its 'odor'. It is not, after all, an angora sweater or child's plush toy.

Again, if you are THAT sensitive to odors, ebay/resale shops are not the place for you.