eBay

goofydoggy10 · ‎04-13-2022

A buyer requested on ebay messages to send an item to another address, to which I complied with thinking it good customer service. He subsequently filed a dispute claiming he did not recognize the transaction. I provided proof of delivery and had ebay review his email messages confirming his request to send to another address. Ebay denied my appeal and I am out 160.00 because of this. I have had five such issues in the past few years and am sick of it. On top this, I cannot do a 'report a buyer" any longer as the transaction is older than 7 days! I was robbed and ebay seems not to care that there is a hole in their system. I will henceforth not be selling on ebay any longer after nearly 20 years.

laperlalady · ‎04-13-2022

Go to Seller Hub, click on orders. Find transaction and you can report buyer. You have 60 from date of transaction

janet9988 · ‎04-13-2022

Ebay policies do not allow you to send the item anywhere else but the address provided with payment.

If you change it then that is on you.

Good customer service is shipping to the address the buyer provided with the payment.

Scammers find all the loopholes ..do not be fooled. You do not even need to respond to any such message from any member.

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goofydoggy10 · ‎04-13-2022

Thanks, but I doubt it will do any good.

iart · ‎04-13-2022

This was completely unnecessary.

Last I checked, buyers are able to change their own address.

In future, ask the buyer to change their address for you to print the label. They can change it back again afterwards. If they refuse, they are scamming.

kensgiftshop · ‎04-13-2022

@iart wrote:
This was completely unnecessary.

Last I checked, buyers are able to change their own address.

In future, ask the buyer to change their address for you to print the label. They can change it back again afterwards. If they refuse, they are scamming.

That won't make any difference.

They have to change the address before they pay.

Once they pay, that order is stuck with that address, no matter how many time the change it in their account.

Have a great day.

inhawaii · ‎04-13-2022

@goofydoggy10 wrote:
A buyer requested on ebay messages to send an item to another address, to which I complied with thinking it good customer service.

That's not a ebay fault.

That's a seller fault.

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iart · ‎04-13-2022

I don't think the seller mentioned whether they had been paid before or after they made the request.

We've had buyers do this a few times. In fact, we've done it a few times ourselves when we 'misplaced' an item and had to replace it (oops). But I can't recall at what point payment was made.

@kensgiftshop wrote:
@iart wrote:
This was completely unnecessary.

Last I checked, buyers are able to change their own address.

In future, ask the buyer to change their address for you to print the label. They can change it back again afterwards. If they refuse, they are scamming.

That won't make any difference.
They have to change the address before they pay.
Once they pay, that order is stuck with that address, no matter how many time the change it in their account.

ittybitnot · ‎04-13-2022

thinking it good customer service.

@goofydoggy10

There was a time a few years back that eBay WOULD provide seller protection for an address change if there was an eBay message from the buyer requesting such. It was indeed considered 'good customer service'.

Of course, that protection was discontinued by eBay for obvious reasons. The buyer can request it now, and if you do it, the risk is on you as you can see. The other problem has been that people THAT ARE NOT YOUR BUYER will message after the fact, pretending to be your buyer requesting a change of address. In these instances should you comply, the real buyer gets nothing (other than a refund from your proceeds), and the "change of address scammer" gets the goods.

katzrul15 · ‎04-13-2022

@goofydoggy10 wrote:
A buyer requested on ebay messages to send an item to another address, to which I complied with thinking it good customer service. He subsequently filed a dispute claiming he did not recognize the transaction. I provided proof of delivery and had ebay review his email messages confirming his request to send to another address. Ebay denied my appeal and I am out 160.00 because of this. I have had five such issues in the past few years and am sick of it. On top this, I cannot do a 'report a buyer" any longer as the transaction is older than 7 days! I was robbed and ebay seems not to care that there is a hole in their system. I will henceforth not be selling on ebay any longer after nearly 20 years.

The 1st one should have been the barometer for the learning curve on this. Not 5.

Sorry this is your dilemma - best of luck to you as you leave e-Bay. Most platforms have similar shipping rules. All the best.

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yuzuha · ‎04-13-2022

@janet9988 wrote:

Good customer service is shipping to the address the buyer provided with the payment.
Scammers find all the loopholes ..do not be fooled. You do not even need to respond to any such message from any member.

Adding to this, a legitimate buyer will understand the need for you to cancel so they can repurchase if they used the wrong address. I had that happen to me last year-- the buyer had moved and forgot to update their address after moving. I explained that I could only ship to the address on the transaction but that what I would do was cancel and relist the item so that they could buy it again with the correct address, and they had no problems with doing so.

wrong66 · ‎04-13-2022

If after 20 years you still don't understand how eBay works, then that's probably a good idea. Sorry you made the mistake. It stings.

wastingtime101 · ‎04-13-2022

@goofydoggy10 wrote:
I have had five such issues in the past few years and am sick of it.

Sorry to hear that, but did you not think to ask for advice after the first or second time it happened? Posters here would have been happy to point you to the policy page that says you forfeit protection on INRs if you change the address.

Buyer,

eBay requires sellers ship to the address you submitted with payment. If you need to change the address I can cancel the order and you can repurchase the item and enter your new address before paying. I'm required to ship by [handling time] so please let me know by [date/time] otherwise your package will ship to the address on the order.

Seller

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vintagecraze50 · ‎04-13-2022

You cannot win a case here if you shipped the item to an unverified address not on their account. You MUST tell them to change the information on the ebay account and their payment method. Then you tell them to purchase it again after you cancel the first transaction. Scammer love this one when sellers are not aware. So very sorry for your loss.