Best offers pages loading extremely slow

[pmg_distributors]

We are having some issues with listings that receive many offers. The issue is that when an item receives hundreds of offers a week, all of them compile, and it causes that particular item's offer page to load very slow. This makes it very hard to answer new offers, counteroffer, or decline, as it takes 15-20 seconds per offer to load, and when you have maybe 30 offers just on that item to answer, it can take forwever to go through each one.

The issue, we believe, has to do with eBay saving all of the declined offers (for how long we are not sure, but certainly for weeks) and the amount of information that is being loaded each time you click on a new offer on the page or load the page in general, it has to reload all of the offers and expand all of the lists.

Obviously open offers awaiting answer or buyer response cannot be deleted, but does anyone know of a way to remove old expired or declined offers to speed up the page loading? We know that the issue has to do with the amount of offers being retained on the page, whether new, countered, expired, or declined, as our items that receive only a few offers per day load at a normal rate. It is only the items that receive many offers per day and have hundreds of old declined offers, that load at a slow rate.

We appreciate any help or responses as this issue has caused us to bulk decline more offers that do not meet our acceptable value, rather than counteroffer, as we simply do not have enough time to go through each offer and wait, as it would take hours to answer everyone at the rate pages load. This obviously translates into more buyers who do not buy or believe that we are not engaging their efforts to come to an aggreeable deal, so they send us a negative message or move on.

Thank you!

[cell.buyer]

https://www.google.com/search?num=30&site=&source=hp&q=dsl+speed+test&oq=d&gs_l=hp.1.0.35i39k1l2j0l5...

Run this speed test on your connection and let me know what results you get, you can keep that window open all day long to test your connection.

[pmg_distributors]

94.9 mbps download & 91.9 mbps upload speed.

It is definitely not our connection.

As explained, we have seen our best offer pages degrade in loading time as the amount of offers increase and the liste of declined/expired offers becomes larger.

Not that we have plotted the times on a graph, but I would expect it to be linear related between time loading to amount of offers being retained on the page.

We have tried to find a way to delete old offers that are just sitting there but we cannot find a way to and it has just become unbearable to sit and wait each time we click an offer.

[copper.boom]

My suggestion is to set up auto-decline and auto-accept amounts on the listings. Then you don't even need to review the offers.

Or if you still want to look at offers in your acceptable range before confirming a sale at least set up the auto-decline feature.

[cell.buyer]

Looks like the above post has your solution, end your listing then set up the parameters he mentions.

[copper.boom]

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@cell.buyer wrote:

Looks like the above post has your solution, end your listing then set up the parameters he mentions.

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No need to end the listing. It's right next to where the best offer box is checked on the listing. Just add in auto-decline and/or auto-accept amounts.

[cell.buyer]

Yes, but all the old offers will still load, if he ends it, all those old offers are void.

[pmg_distributors]

We do have this set up as well to minimize the ones we answer, but we still do receive a lot.

Also we would prefer to engage more buyers as it would be more beneficial to generating a sale and positive buyer seller relationship.

We are certainly not one of the largest sellers on eBay. Far from it, so someone else must have this issue if they are receiving offers at a high rate.

We only do a couple thousand orders a month. Some sellers do tens of thousands, so we would think that someone else has had this issue.

The only solution we could think of was ending the listing and then relisting so that then it would remove the history as a whole. This would then erase all of our items sold total and the search standing, etc. of all of the listings affected. That would be hurting our business though, so it seems ridiculous that eBay would have no way of resolving other than hurting a sellers own business to rectify an issue which is already hindering business growth in the first place, simply from being to busy. It's as if you become penalized for doing too much businees and interaction.

There should be a way to delete offer and purchase history older than a certain period in the offers/history page of the listing. At least, if you cannot delete purchase history for accepted offers on the page until 60 days, declined offers should disappear after 3 days, as that is the time frame before a buyer can reoffer if they have exceeded their 3 offers in a 3 day period.

[pmg_distributors]

We do appreciate your input and consideration to help on this.

[pmg_distributors]

Very appreciative of your input and attempts to help us/discuss this issue.

[copper.boom]

@pmg_distributors Join the chat on Wednesday and make your suggestion to eBay to have the option of selecting a defaulted 14 day or 30 day time frame of best offers to view. While the rest of the history will stay with the listing until it's ended, you could at least have it hidden and prevent poor page loading.

And again, if you are getting as many offers as it seems I would consider revisiting the price range between your auto-decline and auto-accept. I think other sellers with this kind of volume set the option with no range (ie: auto decline under $10 and accept $10 or above) so they don't even have to view the offer page.

http://community.ebay.com/t5/Weekly-Chat-with-eBay-Staff/bd-p/weekly-chat