eBay

modyroad · ‎10-28-2017

Buyer claimed NAD and I approved return for refund almost 30 days ago (this was on another ID). Several days ago I received reminder email from ebay to the effect that buyer has indicated they have returned the item and that I should have received it by now ... and that once I receive it, I should refund buyer by Nov. 1 ... and that, if I like, I can contact the buyer (seriously?) However, I have not heard anything from buyer and so far, there is no message from either ebay or buyer that the item was ever sent back. Should I let it time out or call CS before Nov. 1 and request that case be closed?

phcd1 · ‎10-29-2017

@d-k_treasures wrote:
@phcd1 wrote:
I would Let sleeping dogs lie, don't contact the buyer nor eBay, let the case timeout on its own. That should be any day now. You should have called on the 5th day after the buyer didn't send it back. If you do that now, you run the risk of eBay CS sending a reminder to the buyer and giving them an extension.
Before the OP does anything, they need to check the resolution cener to see if the buyer actually did send it back and the tracking # is in there and had/has movement.

Based on the message he received, I don't think I would let it time out. I would check the RC and if nothing is updated, call ebay while crossing your fingers and doing a ritualistic dance.

The OP said "Never received any tracking info so assume the buyer changed their mind". I took that to mean the tracking never updated therefore it was never shipped back, but it never hurts to look at the RC. That eBay message the OP received is a standard message they send when they don't have proof of return delivery.

helpingrescuedogs · ‎10-29-2017

Contact eBay customer service over the phone and ask them if the buyer has provided any sort of tracking. If they don't provide tracking it will time out after 60 days and close without you issuing a refund. I've had a few that never returned the item.

modyroad · ‎11-01-2017

Update - called customer service today and they agreed to close it out because customer took "too long" to respond (it was over 30 days since return had been authorized/approved). Now we wait until the Paypal shoe drops.