Best Course of Action?

[coolstuff_56]

I recently recieved neutral feedback from a buyer saying that the product was cheap and that they are unhappy with it. However they never requested a return or messaged me about it. 

Since they never requested a return, would the best course of action be to message them asking whether they want a full refund with the item returned or a partial and they keep the item and therefore open up a return or item not as described case (since I think its past the 2 weeks)? It was sold internationally through the global shipping program if that makes any difference.

[fern*wood]

Personally, I wouldn't do anything.  That's exactly what I did this week when I received a neutral. 

BTW:  I had filed an unpaid item case on my buyer.

[pvcliff · Accepted solution]

I'd let it go. If they were that unhappy they'd ask to return it, although maybe the fact that it is an international transaction is making them not want to bother. 

[swenson8781]

I agree with others, don't poke a sleeping bear!  If they wanted to return, they could/would contact you.  Sorry you got a neutral feedback, that sometimes stings and makes us want to correct the situation.  But sometimes, things are truly better just left alone.