@missmelindalou wrote:
Alternatively, it may just be that reps are burnt out and because they hear complaint after complaint from members who have brought problems on themselves, they just assume that this is another example of someone who won't stop being difficult because they like to complain.
Or maybe it's just easier to blame and accuse than to put forth effort to address a concern.
Etc.
But we have a Top Rated status are forcast to have a future Top Rated status, we have no problems except we got suspended and are close to being thrown off ebay because we listed one item with a title ebay doesn't like and then kept relisting it because we did not see urgency in the wording of a form message and therefore did not read it.
I feel like there must be some way to have an obvious mix up be resolved, but it seems like this is entirely impossible. At the very least it would be nice to be able to give negative feedback to reps who were accusatory and not helpful or gave incorrect information or just transferred call when they said they were going to look at account and give positive feedback to last rep who actually listened and put forth effort, but this also seems impossible.
That rep was humoring you.
As for the reps making accusations...you did the ebay crime, they had the proof right in front of them. They had no idea you didnt bother to read your emails that told you what not to do.
CS hear all the excuses from "im ignorant of the rules" to blatant lies every day. They aint got time for that stuff. Ive seen many TSRs and Powersellers brought down and their accounts completely banned for various violations they claim not to have been aware of.
You got lucky, you only got a 3 day suspension, eBay could just have easily made it 30 days or permanent with the number of violations you had.
