eBay

milkyway10024 · ‎11-02-2022

Hi: Is there a way to change all my listings to "accept returns." I just realized they all say no returns and maybe that's why almost no one is bidding. I can go thru one by one but I have about 60 items so would be great if I can batch set it to accept returns within 14 days. Right now I'm using the new listing tool we were all switched to automatically but I'd prefer the old one if there's a way to go back. Thank you!

threelittlelambs · ‎11-02-2022

You can create a return policy under your account/business policies. Then you can edit all listings at once to include that policy. Here is a link to get started:

https://www.bizpolicy.ebay.com/businesspolicy/manage

milkyway10024 · ‎11-02-2022

Thank you!

aqeeqsouq · ‎11-02-2022

@milkyway10024

First go to your "Business Policies" page, Click (Create Policy), Then choose "Return", mark on "Domestic returns accepted" and choose "14 days" and set who will pay the return cost (Seller or the buyer), Then name the return policy, Click "Save".

after you created new return policy, go to your "Active Listings" page, mark on the listings that you want to change their return policy, then click "Edit" on the top of the page, then "Edit selected", You will turn to "Bulk Edit" page, mark at all your listings, then click "Bulk Edit" > "Return Policy" , choose "Change to" in return policy > Choose your new Return Policy that you created before > click "Apply" > click "Submit all".....

Good Luck...

("Winter Is Coming")

milkyway10024 · ‎11-02-2022

Oh boy, eBay makes it all so frustrating. The link worked well until I tried to make the return policy 14 days. It says I can't do it because that's already my return policy. Well, no, it wasn't. The policy before was that I did not accept returns. So I changed it to a 30-day return policy and that worked great. No issues. OK, not the "existing" policy is 30 days so I tried to edit to 14 days. Nope, got the same error message again. Grrrrrr.

soh.maryl · ‎11-02-2022

It would not really have mattered much, because, regardless of your return policy, all a buyer has to do is open an item not as described case, and the seller is required to send him a prepaid return label, and to refund in full when the returned item is received back. Plus the buyer has 30 days after receipt to open that NAD case, so, again, your 14 days doesn't mean anything.

Have to ask: Have you read eBay's Money Back Guarantee for buyers?

soh.maryl · ‎11-02-2022

We probably shouldn't give the OP the impression that his "14 days policy" will work with eBay, since any buyer who receives an item that they feel is NAD has 30 days to open a case.

aqeeqsouq · ‎11-02-2022

@milkyway10024 wrote:
Oh boy, eBay makes it all so frustrating. The link worked well until I tried to make the return policy 14 days. It says I can't do it because that's already my return policy. Well, no, it wasn't. The policy before was that I did not accept returns. So I changed it to a 30-day return policy and that worked great. No issues. OK, not the "existing" policy is 30 days so I tried to edit to 14 days. Nope, got the same error message again. Grrrrrr.

This happend because you had a return policy has similar policy name, So you need to change the new "Policy Name" to other name like (Returns happily accepted 2022).

("Winter Is Coming")

onefootflipper · ‎11-02-2022

Return policy deters very few customers, particularly with books.

Your items are getting very few bids because books generally are sold buy it now, and most of yours are available from other sellers buy it now cheaper than your opening bids.

You need to search by lowest price first before you list ANYTHING. You can't guess at prices. This is particularly important with books because charity book sellers have ruined the market for roughly 99 percent of all titles for everyone else because they list a book for $3.49 shipped and still make a tiny bit of money on it.

milkyway10024 · ‎11-02-2022

"This happend because you had a return policy has similar policy name, So you need to change the new "Policy Name" to other name like (Returns happily accepted 2022)."

Thank you! I will look into that. It's funny that it allowed me to set a 30-day return policy but not a 14-day. Until this afternoon it was at the default "does not accept returns." But thanks for your suggestion and I'll try again.

milkyway10024 · ‎11-02-2022

TigerofHappiness: This is discouraging but good to know. That's for the info. I've priced them all pretty low but yea, $3.49, ouch. I have opted for auctions rather than buy it now to see how much interest there might be in a book. I do research each book a little bit to see if it has been selling and, if so, at what price, depending on factors like edition, condition, etc.... Good to know also that the return policy isn't a big reason for lack of interest. Thanks for the reply.

milkyway10024 · ‎11-02-2022

Good to know buyers can pursue a NAD case regardless of return policy. Thank you. Still, I would like to allow returns to show a willingness to accept them and that there won't be an issue if a buyer isn't happy and wants to return something.

aqeeqsouq · ‎11-02-2022

@milkyway10024

You welcome.

Good Luck...

("Winter Is Coming")

onefootflipper · ‎11-02-2022

Ebay stopped being about auctions many years ago, listing common things at auction is one of the most common things new sellers start out doing and then later stop. I sell around 1000 items a month, I haven't had a single thing I felt would have been better as an auction in over 10 years now.

Books are absolutely a fixed price item, there will be dozens to thousands of almost any given title available at all times. If there aren't then the book is the rare sort of book that is in search of the right buyer and that buyer likely will not see it during the duration of the auction.

I definitely suggest changing all those to fixed price after they don't sell, although you need to actually search each title price lowest first, because I know just from a glance that half your listings are going to be unsellable.