Bad measurement of sellers process/standards

[anthonydavidpowell]

Tracking uploaded on time and validated measurement is not a good indication of a seller's process and response to customers.  The one problem I have is when a customer buys and item and then indicates that there will be more to buy in a week and asks for a delay in shipping so they can get combined shipping.  As a good seller, I tell my customers that I will do that.  After a week, the customer buys more, I combine shipping, saving the customer money, and send the items off.  But eBay says I am delinquent in shipping cause I waiting to save the customer money and follow the customers wishes.  I found no way to indicate this to eBay that they would listen to.  I am an individual selling my collection and it's gotten to the point where I know eBay cares about big time sellers and I am not really listened to.  I know it's true cause of the interactions between me and eBay over their lack of processes in their IT department.  Thanks and I wonder if anyone else, small, individual sellers have this problem.

[dogchow747]

I think what fashunu4eeuh may be suggesting  is to post these items as "buy it now" only.

Remove the auction format all together.

When I buy books/media etc, I always look at sellers other items to see if there is a good deal to be had through combined shipping. It is a good way to make extra sales. If you are comfortable with the value, buy it now is a good option. Just make sure you check your sales daily and ship out quickly.

[luckythewinner]

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@anthonydavidpowell wrote:

The one problem I have is when a customer buys and item and then indicates that there will be more to buy in a week and asks for a delay in shipping so they can get combined shipping.  As a good seller, I tell my customers that I will do that.  After a week, the customer buys more, I combine shipping, saving the customer money, and send the items off.  But eBay says I am delinquent in shipping cause I waiting to save the customer money and follow the customers wishes.  I found no way to indicate this to eBay that they would listen to.

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Simply increase your handling time to 1 week or whatever maximum time you want to give your buyers to combine shipments.  

[chapeau-noir]

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@yuzuha wrote:

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@anthonydavidpowell wrote:

That would be nice.  Many of my buyers are on fixed incomes and have to wait to get money.

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Isn't everyone on a fixed income? I don't know about anyone else, but I only get paychecks from my job twice a month. It's my responsibility to budget my money to account for my needs and wants in the meantime.

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"Fixed income" generally means social security or disability.  I'm only semi-retired, but if I quite my selling job, my income is pretty much fixed because I collect social security and that's what I live on. No job advancement for me.

[luckythewinner]

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@yuzuha wrote:

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@anthonydavidpowell wrote:

That would be nice.  Many of my buyers are on fixed incomes and have to wait to get money.

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Isn't everyone on a fixed income? I don't know about anyone else, but I only get paychecks from my job twice a month. It's my responsibility to budget my money to account for my needs and wants in the meantime.

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Not if you use the commonly accepted definition of "fixed income".

"What does living on a fixed income mean, exactly? Living on a fixed income generally applies to older adults who are no longer working and collecting a regular paycheck. Instead, they depend mostly or entirely on fixed payments from sources such as Social Security, pensions, and/or retirement savings"