eBay

tootsiecat_okc · ‎12-20-2017

I don't sell a lot but pretty much always have an item or two listed. Recently I sold a pair of Frye boots in excellent used condition and even packed them in the original box. The buyer received them in 3 days and now a week later requested a return claiming "defective/doesn't work." Knowing from reading this forum that ebay always sides with the buyer, I went ahead and agreed to the return (even though I specified in the listing "no returns") not realizing that because of her reason, I would be responsible for providing the return shipping label! I feel so screwed. Her message to me was that she had tried the boots on in a store and the ones I was selling were the identical boots but when she got them, she couldn't get them over her "average" calves and they "didn't work." I looked up her profile and, lo and behold, one of the items she had listed were the boots. She listed them as "very good condition" and stated that the shaft of the boot was pretty narrow and didn't fit over her "chunky" calves. I wrote her a message calling her on this scam of requesting a refund for an item she had listed and she divulged that when they didn't fit, she called Ebay customer support for advise on returning them and they advsied her to claim defective/didn't work. Ebay is a total farce. I in turn made my own call to customer service to report the buyer since she clearly lied about the condition of the boots when initiating her return and was connected during the next hour long call to 3 different indivdiduals who spoke such broken English that I was unable to communicate. I asked to be connected to someone who spoke regular English and the lady told me she didn't think there was anyone there like that. I got out of one of them that they would take care of it and when I hung up and went to my computer, I saw that what they did was open a case for the seller (me) and the action they took was to request that the buyer return the boots! Super. That's what she wanted to begin with. I have pulled all my other listed items and will also not be a buying through this corrupt marketplace any more.

best_vintage_photos · ‎12-20-2017

Good luck to you with whatever you do.

femmefan1946 · ‎12-20-2017

She bought

She paid

She found the boots didn't fit

She tried to sell them on eBay (mentioning the fit)

She opened a NAD dispute.

You agreed to a return.

This is business not personal.

She hasn't worn the boots because they don't fit.

She has tried two methods to get her money back, using the same reason.

It's not personal.

Send her the Return Shipping Label.

If she doesn't use it, you will not be charged for it.

When you get the boots back-- and if you are polite and not a rage monkey about it-- they will be exactly as you sent them.

If you are not polite-- they might be no longer saleable.

It's not personal. It's business.

You can refuse returns, but you can't refuse refunds.

Get them back. Block her. Relist.

emerald40 · ‎12-20-2017

That is why imo no returns just forces a buyer to lie.

Does not fit would be a remorse return where buyer would have to pay for return shipping. I believe OP was upset that buyer lied and turned it into a SNAD where she would now have to provide a return label.

tootsiecat_okc · ‎12-20-2017

That's exactly correct, That, and the fact that Ebay support counseled her on how to accomplish that.

gramophone-georg · ‎12-20-2017

@femmefan1946 wrote:
She bought
She paid
She found the boots didn't fit
She tried to sell them on eBay (mentioning the fit)
She opened a NAD dispute.
You agreed to a return.

This is business not personal.
She hasn't worn the boots because they don't fit.
She has tried two methods to get her money back, using the same reason.

It's not personal.
Send her the Return Shipping Label.
If she doesn't use it, you will not be charged for it.
When you get the boots back-- and if you are polite and not a rage monkey about it-- they will be exactly as you sent them.
If you are not polite-- they might be no longer saleable.

It's not personal. It's business.
You can refuse returns, but you can't refuse refunds.
Get them back. Block her. Relist.

If the buyer is trying to sell the boots while she's angling for a return, it makes me wonder what she's returning.

I don't blame the OP for feeling like she's being had. She is. By the buyer with eBay's help.

Chaos is NOT an "industry standard".

blijeolifantje · ‎12-20-2017

Just accept return. You are lucky it did not fit her so call chunky calves otherwise you will be geting back a wornout item. You can always resell and state approx calves measurement so you do not run into this again.

Me I would just give things to goodwill or someone else but on ebay you run into a lot of nit picky people. It is almost Christmas so just authorize return and be done and go enjoy your Christmas. She will win even if she is wrong and I see this happen in the real world too in retail stores even. Do not bother with these type. It is not worth your time.

ripcityresell · ‎12-20-2017

No need to tell us or explain why you're leaving. We've heard it all before. Good luck in your next adventure.

tunicaslot · ‎12-21-2017

Buyer probably didn't want to go through the fuss of a return and realized this item was supposedly no return and tried to sell them herselve to recoup the money. Any clothing and shoe seller has to understand - that every item runs differently and what fits in one size may not fit in the same size but a different color. Sellers have to realize that No Returns doesn't mean No Returns especially depending on what you sell.

I hate buyers lying to claim SNAD - but this buyer was told to do so supposedly by CS - being the broken language and not understanding all the ins and outs - I could see this happening.

siayan · ‎12-21-2017

Since you only sell a few things and since you are leaving eBay anyway you should fight this to the end. Refuse the return. Worse thing that could happen is you could loose your selling privileges but you are quiting anyway.

____________________________________________________________________
Prov 20:14 It is naught, it is naught, saith the buyer: but when he is gone his way, then he boasteth.

mudshark61369 · ‎12-21-2017

@tootsiecat_okc,

"Her message to me was that she had tried the boots on in a store and the ones I was selling were the identical boots but when she got them, she couldn't get them over her "average" calves and they "didn't work." I looked up her profile and, lo and behold, one of the items she had listed were the boots. She listed them as "very good condition" and stated that the shaft of the boot was pretty narrow and didn't fit over her "chunky" calves. I wrote her a message calling her on this scam of requesting a refund for an item she had listed and she divulged that when they didn't fit, she called Ebay customer support for advise on returning them and they advsied her to claim defective/didn't work".

As soon as you saw the boots listed by her, you should have just contacted ebay and not warned her you were going to dispute the return. You gave her the chance to beat you to the punch, by messaging her.

IMO you are giving up too quickly on this. You should keep trying to call eBay's customer service, but do so around 9:00am PST when your chances are good for reaching a U.S. based rep. A way to get a Filippino rep with better english skills, and who knows policy, is to call CS in the morning their time, that is when the best reps work. Later in the day is when the 2nd team comes in.

I found this info out when I had a similar problem, the buyer claimed damage in shipping, and wanted a 75% partial refund, because they could fix the item. Two days later they had it listed, but were still trying to get a refund, while I stuck to return for a full refund in the console.

I reached a rep with great language skills and by sending photos that proved the photos they sent me were of a different item. While waiting for photos to go through I was talking to the rep who told me the higher paid reps with good english skills all worked the morning shift. The outcome of that dispute was the dispute was closed in my favor, and the sller's listings were pulled. If you keep getting reps with poor english skills, pretend the connection isn't working and keep calling back.

.

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)

max39666 · ‎12-21-2017

just the risk all sellers take- 7/24- 365 days a year

your next sale if you decide to stay could well be a more positive exprience

Just saying not all sales end badly--if that was the true case no sellers would stay

whatever you decide--good luck to you!

kattinsanity · ‎12-21-2017

Ebay cs opens at 5:00 AM so I always call at 7:00 central time and get straight through with no wait time and always end up with a USA rep. I just called yesterday to get a neg removed~~it took several hours for it to actually disappear but I sure had good luck with the rep seeing the buyer was wrong. She also told me he would be getting a message concerning feedback extortion.

I like to call as soon as they open before someone else p's them off and ruins my chances of a good outcome to my problem. I like the cs rep when they're nice and fresh and not worn to a frazzle.

kattinsanity · ‎12-21-2017

OP should NOT fight it to the end just because she's leaving ebay anyway. If she does that the buyer will get to keep the boots AND get their money back. OP should just issue the return label and will at least have the boots back. If she follows your advice she will lose the boots and the money.

midnight_mystic · ‎12-21-2017

"I went ahead and agreed to the return (even though I specified in the listing 'no returns') not realizing that because of her reason, I would be responsible for providing the return shipping label! I feel so screwed."

Another seller doesn't bother to learn how this site works and blames eBay for their ignorance.

Don't let the door hit you on the way out.