eBay

cjtreasuresandfinds · ‎01-11-2023

I got an offer on an item from a buyer with 0 feedback. I accepted it because I figured I could cancel the order if I didn’t receive payment. I did receive payment quickly. So, I mailed the item- thankfully with a signature request. As soon as buyer received the item, he put in a return request saying it was for a gift but arrived too late.

The item went out well within the shipping rules and arrived at the buyer’s residence less than 48 hours after I shipped it. At no point did I get any direct message from the buyer stating that he was in a rush for the item or any message at all for that matter. So, I refused the return. I have a No Return Policy. Since I met all the obligations as promised, I don’t think I should have to refund the buyer, especially when no effort was ever made to communicate with me directly.

So, now I am wondering if I will be faced with negative feedback and if Ebay will remove it if I am.

simply-the-best-for-you · ‎01-11-2023

@cjtreasuresandfinds wrote:
It’s the first time ever I have gotten a return request. I have been on ebay for over three years.

And since you are No Returns, you are perfectly within your rights to deny the return! It is not bad business. It's up to the buyer to read. It's one of the benefits of being "no returns" (which btw is the only way to deny a return). You didn't do anything wrong, though this can easily happen with a 200 FB buyer as well.

Yes, it's possible they'll appeal with PP or their CC. It's also totally possible that they will do nothing! I am No Returns. I deny returns. I've never had anyone take it to PP or CC. Usually they just say, 'oops didn't see you were no returns' & move on with their lives.

You may get NEG FB. If you do, you can ask eBay to remove it here:

https://www.ebay.com/sellerhelp

It's automated & I've had GREAT luck with it. Be sure to use the reason that the buyer is requesting something that was not in your ad, namely a return, when you are a no returns seller.

ETA: Despite all the naysayers, I've also never rec'd bad FB for denying a return. It happens, but it isn't a certainty.

This one goes to Eleven - Nigel Tufnel

Simply-the-best-for-you Volunteer Community Mentor
eBay Seller since 1996

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bonjourami · ‎01-11-2023

if you had no returns on the item, you can refuse a remorse return, and Ebay will usually back you up regarding fb removal for that.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

coolections · ‎01-11-2023

Do not go by what you "think", go by what Ebay tells you to do. If they say to allow the return whatever you do allow the return. If you refuse Ebay will allow the buyer to keep the item and Ebay will give them their money back from your account.

pburn · ‎01-11-2023

Was the item delivered by the latest estimated delivery date?

cjtreasuresandfinds · ‎01-11-2023

It was delivered well before.

cjtreasuresandfinds · ‎01-11-2023

Ebay stated I was NOT obligated to accept the return.

cjtreasuresandfinds · ‎01-11-2023

I should also add the official reason the buyer put down for the return was “Found a better price.”

untertainment · ‎01-11-2023

We all started with zero feedback, just sayin'.

cjtreasuresandfinds · ‎01-11-2023

That’s why I was willing to take the offer. I still remember my first sale and positive feedback. If someone buys something immediately then great, but I will be more cautious with offers from people with zero feedback going forward.

lamber9347 · ‎01-11-2023

I sell to zero FB buyers all the time with never an issue. The few times I've had an issue over the years is with buyers who are very experienced with the system. Your buyer was actually completely honest in the reason they selected, which placed them into a remorse return. They could easily have selected a false reason, which would have forced you to accept the return, but you were able to avoid this by the buyer's honesty. In the end you aren't out anything and you made a sale. Just keep in mind that zero feedback does not equate to a bad buyer. Someone who wants to cheat will do so regardless of what their FB score is. Best of luck to you....

mtgraves7984 · ‎01-11-2023

@cjtreasuresandfinds wrote:
I should also add the official reason the buyer put down for the return was “Found a better price.”

@cjtreasuresandfinds

This is good. I hope your buyer is satisfied at the decision, since a remorse refusal was your right. Know that the same buyer could go to PayPal or their CC and lie now. I hope they don't, but be on the lookout for it. 👀

pburn · ‎01-11-2023

@cjtreasuresandfinds

You can expect the buyer to:

File a payment dispute--even if s/he has to make up a bogus reason--with PayPal, which s/he has 180 days to do. S/he'll have to pay to return the item, but you'll get charged $20 for the dispute.
File a chargeback with his/her credit card, in which case s/he well may get to keep the item AND get the money back--plus charging you $20.

cjtreasuresandfinds · ‎01-11-2023

Thank you for your perspective. I hadn’t thought of it that way. I guess it’s possible but I still think it is strange this person didn’t message me directly at any point. He also had ample opportunity all weekend to cancel the order but instead waited until after it arrived. When buyers ask to cancel an order, I am happy to oblige. I still suspect that it’s a very good thing that there was a signature required on the package. He could even have refused to sign for the package, when it came back, he would have been refunded and the order canceled even then. So, I still think this buyer was up to shenanigans.

mtgraves7984 · ‎01-11-2023

@pburn

I wasn't aware that the PP claim included the $20 fee. So, is that considered a chargeback, or does it just carry the same penalty? Oh... and thanks for allowing me to learn something new today! 🤝

pburn · ‎01-11-2023

You said yourself this was a zero-feedback buyer. Doesn't that imply s/he may not know all the ins ands outs of cancellations, returns, refunds, etc.?

It seems even you don't know the ins and outs, as far as that goes, because buyers lose their MBG protection if they refuse a package for any reason other than postage due.

Not accepting this return was bad business and a bad idea, IMO. Chances are eBay just lost a customer.