eBay

raceedge2 · ‎12-26-2018

I JUST GOT OFF THE PHONE WITH A EBAY TEAM MATE , I CONTACTED EBAY ABOUT WHY I WAS BELOW STANDARD , THEY SAID THAT IF EATHER BUYER OR SELLER ASH EBAY TO LOOK INTO A DEALING SOMEONE WOULD RECEIVE A BELOW STANDARD STRICK ,,, BE CAREFUL WHEN SELLER OR BUYER INVOLVES EBAY IN THE PROBLEM BECAUSE THEY GIVES THE SELLER THE STRICK , IF YOU CANCEL A SELL EVEN THOW BUYER & SELLER AGREE SELLER GET A STRICK OUNCE WE RECEIVE A FEW STRICKS WE ARE PUT AS BELOW STANDARD AND EBAY STARTS CHARGING THE SELLER NOT ONLY THE FINAL VALUE FEE BUT ALSO A EXTRA 4% FOR EVERY SELL WE MAKE ,, NOT JUST THE ONE SELL BUT EVERY SELL AFTER THAT UNTIL WE GET A ABOVE STANDARD RATING EBAY OR god ,,,, NOT ONLY IS THIS POLICY A BOX OF WELL YOU KNOW BUT ITS A WAY EBAY CAN PUT MORE MONEY IN THEIR POCKET ( NOT FARE) ,,, IT DOSENT MATTER IF YOU AND THE BUYER ARE OK WITH THE PROBLEM , EBAY IS STEAL GOING TO CHARGE US WITH THE ADDITIONAL 4% ,,, I GUESS I WOULD CALL IT DISHONEST ,, EBAY YOUR A AUCTION SITE NOT god . WHO EVER THOUGHT OF THIS ONE NEEDS TO GET THEIR HEAD TOGEATHER ( BECAUSE THEY HAVENT A CLUE ,,,, BY THE WAY IM CHARGING EBAY $25 AN HOUR FOR THE TIME SPENT ON THE PHONE WITH TEAM MATES THAT ARNT SURE ABOUT ANYTHING THAT THEY ARE DOING ,,,,, PLEASE LET ME KNOW WHAT YOU THINK ANOUT THE BELOW STANDARD ,,, NO EBAY REPS or TEAM MATES PLEASE

tholo5111 · ‎12-26-2018

I Jake it's a good punishment for sellers who offer lousy customer service.

dtexley3 · ‎12-26-2018

You need to read the site rules on selling.

If you fail to handle a buyer's return request within the specificed timeframe and allow (or request) escalation you will receive a strike.

If you cancel a sale you will receive a strike. If the BUYER REQUESTS that you cancel the sale, then you can cancel using the reason "Buyer Requested" and you WILL NOT receive a strike. However, if you use this eBay may contact the buyer to confirm that they requested the cancellation and if they say they did not, then it's a strike.

I know most of us don't read the selling agreement we accept when we list on eBay, but these penalties are included there.

You will have a long haul getting out of the hole, but it can be done.

Member of the Grumpy Old Man crew

penguins_dont_fly · ‎12-26-2018

@raceedge2 wrote:
I JUST GOT OFF THE PHONE WITH A EBAY TEAM MATE.>

I CONTACTED EBAY ABOUT WHY I WAS BELOW STANDARD , THEY SAID THAT IF EATHER BUYER OR SELLER ~~ASH~~ ASK EBAY TO LOOK INTO A DEALING SOMEONE WOULD RECEIVE A BELOW STANDARD ~~STRICK~~ STRIKE>

,,, BE CAREFUL WHEN SELLER OR BUYER INVOLVES EBAY IN THE PROBLEM BECAUSE THEY GIVES THE SELLER THE ~~STRICK~~ STRIKE>

, IF YOU CANCEL A ~~SELL~~ SALE EVEN ~~THOW~~ THOUGH BUYER & SELLER AGREE SELLER GET A ~~STRICK~~ STRIKE ~~OUNCE~~ ONCE WE RECEIVE A FEW ~~STRICKS~~ STRIKES WE ARE PUT AS BELOW STANDARD AND EBAY STARTS CHARGING THE SELLER NOT ONLY THE FINAL VALUE FEE BUT ALSO A EXTRA 4% FOR EVERY ~~SELL~~ SALE WE MAKE ,, NOT JUST THE ONE ~~SELL~~ SALE BUT EVERY ~~SELL~~ SALE AFTER THAT UNTIL WE GET A ABOVE STANDARD RATING EBAY >

OR god ,,,, NOT ONLY IS THIS POLICY A BOX OF WELL YOU KNOW BUT ITS A WAY EBAY CAN PUT MORE MONEY IN THEIR POCKET ( NOT ~~FARE~~ FAIR) ,,, IT DOSENT MATTER IF YOU AND THE BUYER ARE OK WITH THE PROBLEM , EBAY IS STEAL GOING TO CHARGE US WITH THE ADDITIONAL 4% ,,, I GUESS I WOULD CALL IT DISHONEST ,, EBAY ~~YOUR~~ YOU'RE A AN AUCTION SITE NOT god . WHO EVER THOUGHT OF THIS ONE NEEDS TO GET THEIR HEAD TOGEATHER ( BECAUSE THEY HAVENT A CLUE>

,,,, BY THE WAY IM I'M CHARGING EBAY $25 AN HOUR FOR THE TIME SPENT ON THE PHONE WITH TEAM MATES THAT ARNT SURE ABOUT ANYTHING THAT THEY ARE DOING ,,,,, PLEASE LET ME KNOW WHAT YOU THINK ~~ANOUT~~ ABOUT THE BELOW STANDARD ,,, NO EBAY REPS or TEAM MATES PLEASE

I suggest that you start by reading here:

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

And here:

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy/service-metrics-policy...

Seller Standards are in place to provide a better buyer experience.

To put it simply:

Have what you are selling in stock.

Ship the exact Item that the buyer paid for within your handling time, with tracking...making sure to get an acceptance scan.

Handle any problems yourself without eBay having to step in.

If you are having issues with INAD or INR, take a look at your listing and shipping practices.

penguins_dont_fly is a Volunteer Community Mentor
Buying and Selling since 2013

luckythewinner · ‎12-26-2018

BE CAREFUL WHEN SELLER OR BUYER INVOLVES EBAY IN THE PROBLEM BECAUSE THEY GIVES THE SELLER THE STRICK

Correct. If the seller does not resolve a case before it closes, the seller gets a "case closed without seller resolution" defect. (This is pretty clearly spelled out on the seller dashboard and in policy for anyone who bothers to look)

IF YOU CANCEL A SELL EVEN THOW BUYER & SELLER AGREE SELLER GET A STRICK

Partially correct. If the seller cancels and chooses a reason that implies it is seller-initiated ("out of stock", for instance) the seller gets a "seller-initiated cancellation " defect. (This is pretty clearly spelled out on the seller dashboard and in policy for anyone who bothers to look)

OUNCE WE RECEIVE A FEW STRICKS WE ARE PUT AS BELOW STANDARD AND EBAY STARTS CHARGING THE SELLER NOT ONLY THE FINAL VALUE FEE BUT ALSO A EXTRA 4%

Correct. When you fail to meet the requirements for Above Standard, you are placed Below Standard and the 4% penalty fee takes effect. (This is pretty clearly spelled out on the seller dashboard and in policy for anyone who bothers to look)

IT DOSENT MATTER IF YOU AND THE BUYER ARE OK WITH THE PROBLEM

If the seller and the buyer are fine with the cancellation, the seller should take action to close the case without getting a defect. The seller should either resolve the case and not ask eBay to step in, or choose a buyer-initiated cancellation reason rather than a seller-initated reason.

PLEASE LET ME KNOW WHAT YOU THINK ANOUT THE BELOW STANDARD

I think Below Standard is something that any seller who is paying attention to his seller dashboard should be able to avoid.

NO EBAY REPS or TEAM MATES PLEASE

If you only take advice form people who agree with you, nothing will change.

annaad-98 · ‎12-26-2018

@raceedge2 wrote:
I JUST GOT OFF THE PHONE WITH A EBAY TEAM MATE , I CONTACTED EBAY ABOUT WHY I WAS BELOW STANDARD , THEY SAID THAT IF EATHER BUYER OR SELLER ASH EBAY TO LOOK INTO A DEALING SOMEONE WOULD RECEIVE A BELOW STANDARD STRICK ,,, BE CAREFUL WHEN SELLER OR BUYER INVOLVES EBAY IN THE PROBLEM BECAUSE THEY GIVES THE SELLER THE STRICK , IF YOU CANCEL A SELL EVEN THOW BUYER & SELLER AGREE SELLER GET A STRICK OUNCE WE RECEIVE A FEW STRICKS WE ARE PUT AS BELOW STANDARD AND EBAY STARTS CHARGING THE SELLER NOT ONLY THE FINAL VALUE FEE BUT ALSO A EXTRA 4% FOR EVERY SELL WE MAKE ,, NOT JUST THE ONE SELL BUT EVERY SELL AFTER THAT UNTIL WE GET A ABOVE STANDARD RATING EBAY OR god ,,,, NOT ONLY IS THIS POLICY A BOX OF WELL YOU KNOW BUT ITS A WAY EBAY CAN PUT MORE MONEY IN THEIR POCKET ( NOT FARE) ,,, IT DOSENT MATTER IF YOU AND THE BUYER ARE OK WITH THE PROBLEM , EBAY IS STEAL GOING TO CHARGE US WITH THE ADDITIONAL 4% ,,, I GUESS I WOULD CALL IT DISHONEST ,, EBAY YOUR A AUCTION SITE NOT god . WHO EVER THOUGHT OF THIS ONE NEEDS TO GET THEIR HEAD TOGEATHER ( BECAUSE THEY HAVENT A CLUE ,,,, BY THE WAY IM CHARGING EBAY $25 AN HOUR FOR THE TIME SPENT ON THE PHONE WITH TEAM MATES THAT ARNT SURE ABOUT ANYTHING THAT THEY ARE DOING ,,,,, PLEASE LET ME KNOW WHAT YOU THINK ANOUT THE BELOW STANDARD ,,, NO EBAY REPS or TEAM MATES PLEASE

@raceedge2

If your listings and communication to buyers look anything like ^^^this mess, no wonder you're having issues.

You should work on being able to communicate more clearly. Using all caps is off putting to many. It's hard to read and is actually considering shouting. Buyers may see it as rude and aggressive.

Now as to what I think about sellers being charged more for falling below standard, I think eBay did well by instituting this policy. Not only does it punish the seller for not working things out with their buyers in a timely manner, or not shipping the items, it's also a stroke of pure genius to put more money in eBay pocket.

Before they instituted this policy, sellers that went below standard got suspended indefinitely. Frankly, I think it's very generous of eBay to allow the sellers a chance to fix their issues. Would you rather just be banned?

castlemagicmemories · ‎12-26-2018

that's true. If you don't handle a case, and the buyer has to escalate it to Ebay for resolution, you will get a case closed without seller resolution defect, which is very serious and can jeopardize your selling privileges.

Ebay wants you to handle the case, not them.

fdgvt_0 · ‎12-26-2018

It is not very fair.

emerald40 · ‎12-27-2018

Ebay is a business and has to be treated as such.

And if you are not prepared to do so, then ebay is going to charge you extra fees until you get your act together. In the past they would just ban you.

Buyers expect to be treated the same here as any other venue or B&M store.

When you cancelled those sales do you have email from your buyers confirming that it was OK to do so or did you just assume you could just cancel with no reprocussions?

And good luck trying to charge ebay for your time on the phone which was necessitated by the fact that you did not handle your business correctly.

Not an ebay rep, just a seller for 20 years that did not get myself into that type of mess because I read the rules and knew what was expected of me.

raceedge2 · ‎12-28-2018

YOU SOUND LIKE YOU WORK FOR EBAY . IM SORRY IM NOT AS SMART AS YOU BUT THAT NOT WHAT WE ARE HERE FOR . IF YOU DO WORK FOR EBAY PLEASE SAY SO .

raceedge2 · ‎12-28-2018

I KNOW AND YES I DO HANDLE THE CASES . THERE ARE TIME WE HAVE TO INVOLVE EBAY BECAUSE THE BUYER DOSENT KNOW HOW TO HANDLE THE CASE AND THEY INVOLVE EBAY BEFORE THE NEED TO...

raceedge2 · ‎12-28-2018

99% OF THE TIME THE BUYER OKED OR SAID THEY UNDERSTAND , THE 1% DIDNT DO ANYTHING .

castlemagicmemories · ‎12-28-2018

@raceedge2 wrote:
I KNOW AND YES I DO HANDLE THE CASES . THERE ARE TIME WE HAVE TO INVOLVE EBAY BECAUSE THE BUYER DOSENT KNOW HOW TO HANDLE THE CASE AND THEY INVOLVE EBAY BEFORE THE NEED TO...

I understand but buyers involve ebay when the three days go by and there is no response from the seller; that is when they escalate the case to Ebay. I'm sorry but I don't know what it would be that they don't know how to handle.

raceedge2 · ‎12-28-2018

YOUR RIGHT IT IS A MESS . I DONT THINK I GOT MYSELF INTO IT AS MUCH AS IT JUST HAPPENED . DO YOU THINK IT RIGHT FOR EBAY TO CHARGE ON 100s OF AUCTIONS THAT HAD NO PROBLEMS .