mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
Better question is - why have you waited a month before cancelling the sale as unpaid? eBay allows you to do this in as little as 4 days. You can even set it up so that eBay does all the work for you, and cancels for you after a set number of days.
Your order is unpaid because you have not cancelled it as unpaid. Buyers sometimes do this - so you either sit and wait and wait, or you set a deadline and enforce it. I've been using 4 days for as long as I can remember, starting back when eBay first introduced the Unpaid Item Assistant. Hasn't been an issue since. And I get a Message & email each time an order is cancelled as unpaid so that I can relist the item. Easy-peasy.
-Bob.
Better question is - why have you waited a month before cancelling the sale as unpaid? eBay allows you to do this in as little as 4 days. You can even set it up so that eBay does all the work for you, and cancels for you after a set number of days.
Your order is unpaid because you have not cancelled it as unpaid. Buyers sometimes do this - so you either sit and wait and wait, or you set a deadline and enforce it. I've been using 4 days for as long as I can remember, starting back when eBay first introduced the Unpaid Item Assistant. Hasn't been an issue since. And I get a Message & email each time an order is cancelled as unpaid so that I can relist the item. Easy-peasy.
-Bob.
Why would you wait so long for payment. When a buyer has not paid you within 96 hours after the purchase, you should cancel the transaction using the reason as the buyer did not pay. Then you would be free to relist your item and hopefully sell to someone willing to pay.
Never wait this long again. It isn't helpful to you at all.
You have a nice little business you are building. I wish you the best of luck.
@mam98031 wrote:Why would you wait so long for payment. When a buyer has not paid you within 96 hours after the purchase, you should cancel the transaction using the reason as the buyer did not pay. Then you would be free to relist your item and hopefully sell to someone willing to pay.
Side note: Orders cancelled as Unpaid still count as a Sale when Best Match search rankings are calculated. Having a recent sale tends to help that ranking, making it easier to get the next sale, and so on and so on. It doesn't matter that you are relisting the same physical item -- the first buyer didn't pay, so you still have it and you still want to sell it. So relist, get that extra bump, and sell to someone who actually wants it.
-Bob.
@rosachs wrote:
@mam98031 wrote:Why would you wait so long for payment. When a buyer has not paid you within 96 hours after the purchase, you should cancel the transaction using the reason as the buyer did not pay. Then you would be free to relist your item and hopefully sell to someone willing to pay.
Side note: Orders cancelled as Unpaid still count as a Sale when Best Match search rankings are calculated. Having a recent sale tends to help that ranking, making it easier to get the next sale, and so on and so on. It doesn't matter that you are relisting the same physical item -- the first buyer didn't pay, so you still have it and you still want to sell it. So relist, get that extra bump, and sell to someone who actually wants it.
-Bob.
OK, thank you. But that wasn't what I addressed in my post and it isn't what the OP is asking about. But thanks.
