Simply-the-best-for-you Volunteer Community Mentor
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@fbusoni wrote:I could’ve sworn that that note is something that you, the seller, must add.
I wonder if eBay ‘s artificial intelligence saw that note under a couple of your international sales, and just started adding it on its own. Sort of like an auto fill capability that we see on a iPhone.
@fbusoni Yes, I definitely noticed that it's in their "My Notes" section & AFAIK you have to enter your own notes into there. Hmmmm.
For everyone discussing the notes (sorry to the OP, we kinda derailed your thread), I just noticed another order come through with the note, and it's going to Puerto Rico, via USPS Ground Advantage, not via the eIS, so that's not the determining factor as far as I can tell.
@jonathanbrightlight wrote:@fbusoni Nope, I never added one of those notes manually, and it shows up slightly differently than ones I do add manually.
@jonathanbrightlight interesting. I use that field a lot for my own notes, so I'll have to check into it further, esp with @fbusoni saying it's in a different location than the manually added ones. But I am working on negotiations for selling a house, so IDK when I'll get to it. It's not really important, it's just a curiousity as to why I don't get it. I'm pretty certain I've never seen it on my Awaiting Shipment page either cuz I think I'd remember that.
@jonathanbrightlight wrote:I actually see it on the Awaiting Shipment page (and the other pages, it persists) in Seller Hub on both my desktop for work (Windows 11 using Firefox), my Mac laptop at home running an old OS and Chrome browser, and on my iPhone using the latest version of the app. It shows up just like a manually added seller note or a customer note on an order, but below the order instead of above. That is weird that it doesn't show for you! I don't think there's a setting for it, but I'm curious now so I might dig into that!
@jonathanbrightlight I know we've kind of derailed the thread, but OP got her answer mulitple times, so I think we're ok. This is really bugging me. Is your bolded statement above (bolding mine) saying that when you add your own note, it appears ABOVE the order? I'm asking b/c I use that field a lot for my own notes & they show up highlighted, both in Awaiting Shipment & in Orders & it's ALWAYS BELOW the order. Am I understanding you correctly that yours normally appear above??? Here's an example, it's hard to see that it's in yellow highlight, but it is, though it looks almost pink in my pics. Gray day here LOL.
Nah, I was misremembering. There are certain types of notes that appear above the order and I was mixing them up with those. This last one reminded me that not only do they show up just like notes you add, they even say “My Note” and can be edited just like other notes you might add.
Just a little added information that you may find useful. You also may want to read through the EIS policy pages as I think you will find it enlightening.
1. All US sellers, when shipping have to use the Domestic carrier system first before it hits international shipping. But you are correct, having the pit stop at an Ebay Hub can cause a little more time on delivery.
2. Sellers do NOT have increased costs. The sellers will pay the FVFs on the amount of money the buyer actually pays them. That is shipping to the Ebay hub. The shipping beyond that to the buyer has not FVF charged to the seller. So FVFs can be cheaper than shipping directly to the buyer.
3. I'm not seeing that as an issue. Of course it is possible that some sellers have experienced that. But for the seller side of this, once the Ebay hub accepts the package, the seller's responsibility is done. Now it is all the responsibility of Ebay. Any damage will be taken care of by Ebay.
4. Any return for any reason is at Ebay's expense. Ebay handles it. Again, once it is accepted at the Ebay hub, ALL seller responsibility ends.
Another savings for sellers is that those that use EIS do not pay the 1.65% international fee. The risk for sellers is substantially lower and the cost to the seller is LESS using this program.
You could substantially benefit by opening your mind a bit and take another look at this program, because it is a very good one for sellers.
EIS is a great program. I encourage you to read about it and decide for yourself if it will work for you. It takes almost all the risk for international shipping off the sellers.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shippin...
https://pages.ebay.com/internationalshippingprogram/seller/terms/
