05-25-2023 06:24 AM
There used to be a setting that allowed you to have Ebay automatically cancel an unpaid item after a certain amount of days. I can no longer find that option in my settings. Has that option disappeared and do you have to cancel the purchase yourself if the item is unpaid?
05-25-2023 06:29 AM
Account Settings>>> Selling Preferences>> Preferences for items awaiting payment (ebay.com)
05-25-2023 06:31 AM
That option is still available, but the process has changed a little, since eBay switched from the 2-stage "unpaid item claim" process to dealing with unpaid items as a subcategory of canceling a transaction. Instructions here:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items?id=4137#section2
05-25-2023 06:35 AM
Thank you!