Buyer bought a stamped envelope, sold as described at a best offer deal of $10.
He got it, then someone from a different account sends us a message on that item talking about our prices, not the buyer but a different account, demanding why we are pricing our items the way we are. We think its the same buyer with 2 accounts and forgot to switch his accounts.
Then the actual buyer with (0) feedback (new buyer) sends us a message, now mind you, we have a 30 day return policy, we pay for return shipping, all he has to do is return it. No he states in a private message "You failed to mention that it is completely ripped open on the side of the envelope anywhere in your post. I feel like that’s a disservice, and I should at least get a partial refund for the disingenuous sale or else."
There is no tear anywhere we can see on the item. So we responded to him right away, the whole thing was a $10 sale. That we can give him a full refund if he just opens a return or we can give him a 50% partial refund ($5) and keep the item and we also asked for a picture of the damage he is talking about so we can understand what happened. We check all the items and we would notice rips or tears, its kinda crazy.
Message sent. He never replied.
Then we get a negative feedback stating that "They lied about the condition of the item, and failed to mention tears in the product - i’ve contacted them and they have since never replied back. "
Just a bunch of lies. There are no tears, we would disclose that for sure, the image is what he got. He states he contacted us and we did respond to him right away within 2 hours of his message.
We asked customer support if our message was recieved by him and they said yes it was sent and received.
I then asked CS to remove the feedback based on the 'partial refund or else' message he sent us initially and they said "Unfortunately we won’t be able to remove this comment because it doesn’t violate any of our feedback policies"
Talked to a CS rep supervisor and took our concern but can't promise anything, that we should get a response in 7 days, lol.
Then you see this buyer and he's a new buyer already left 2 negative feedbacks to 2 sellers.
Just awful.
So in the end, I guess we can all start asking for a partial refund and then if we don't get it, its OK to leave a negative. You all can use our case as an example moving forward. Apparently, partial refund extortion is back on the menu folks!
