Anyone know a trick to getting Negative Feedback reversed/removed

[corvettestainless]

...when the comment strictly pertains to 'shipping time was late' when it was shipped out within the correct time frame shown on the listing? (and was not lost or 'misplaced' for a while. 5 Day shipping, purchased on 12/24, shipped out on 1/2 (no holidays, no weekends counted in business days)

Besides calling in? 

[zamo-zuan]

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@chapeau-noir wrote:

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@zamo-zuan wrote:

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@corvettestainless wrote:

...when the comment strictly pertains to 'shipping time was late' when it was shipped out within the correct time frame shown on the listing? (and was not lost or 'misplaced' for a while. 5 Day shipping, purchased on 12/24, shipped out on 1/2 (no holidays, no weekends counted in business days)

Besides calling in? 

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I notice you mention 5 day shipping, but you did not mention the handling time.

Do you mean 5 day handling time? Was it shipped within the stated handling time? And are you using Guaranteed Delivery?

If the answer is yes, then you should be protected.

If the answer is no, then it sounds like you had shipped the item on the day it was expected to arrive? 

This all comes down to what you mean by "5 day shipping", as that's less relevant than the handling time + expected arrival date.

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That number shown is handling time - it's entered as handling time on the SYI form: 

Unfortunately, the confusion arises on the listing where it says "delivery in 2 days" and THEN reflects my actual handling time of 2 days on the "Delivery: Estimated" - unfortunately, the buyer may just see the 'delivery in 2 days'.  I've had 5 day handling before, and at that time it will flag the handling time as 5 days or longer - in which case it's pretty obvious.  Having holidays come into the picture makes it tough.

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The part shown to buyers isn't always accurate to what the handling time is. In our own listings, we have 1 day handling time, but eBay states "Same day shipping" in what is shown to buyers.

Before my message, I looked at the sellers listings, and they're saying Guaranteed by the 13th for First Class packages. Considering this is 3 typical business days from today, it does not look like 5 day handling.

[corvettestainless]

@zamo-zuan I looked at the sellers listings, and they're saying Guaranteed by the 13th for First Class packages. Considering this is 3 typical business days from today, it does not look like 5 day handling.

These are not the listings I am referring to- different listings on a different account.. and we clearly state 5 handling days and have since 2011. 

[chapeau-noir]

Yeah, unfortunately eBay doesn't honour a seller's actual handling - they extrapolate using historical handling data, which is a really poor and misleading idea, all to make it look better to the buyer while disregarding seller settings.  So if a seller historically ships out in a day or two, but then needs say 5 day handling for some reason, eBay is still trying to tell the buyer that they ship out in a day or two and then citing a sort delivery time frame. That's what I showed on the second screen shot.  I have two day handling but usually ship in one day, and so I'm stuck with that 'delivery in two days' bit.

But in this case I think the seller did everything by the book, it was flagged in the listing and eBay needs to remove that neg.

[zamo-zuan]

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@corvettestainless wrote:

@zamo-zuan I looked at the sellers listings, and they're saying Guaranteed by the 13th for First Class packages. Considering this is 3 typical business days from today, it does not look like 5 day handling.

These are not the listings I am referring to- different listings on a different account.. and we clearly state 5 handling days and have since 2011. 

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Ah okay, well in that case, as long as your tracking shows a scan within the "handle by" date, you will likely be protected. I'd check the tracking to confirm, and as long as it shows, if you contact eBay and let them know about the tracking they should assist you.

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@chapeau-noir wrote:

Yeah, unfortunately eBay doesn't honour a seller's actual handling - they extrapolate using historical handling data, which is a really poor and misleading idea, all to make it look better to the buyer while disregarding seller settings.  So if a seller historically ships out in a day or two, but then needs say 5 day handling for some reason, eBay is still trying to tell the buyer that they ship out in a day or two and then citing a sort delivery time frame. That's what I showed on the second screen shot.  I have two day handling but usually ship in one day, and so I'm stuck with that 'delivery in two days' bit.

But in this case I think the seller did everything by the book, it was flagged in the listing and eBay needs to remove that neg.

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I agree. I mentioned on another post recently that it's very frustrating, especially on Mondays, to have upset sellers thinking we shipped late because of eBay's misleading dates, when it's actually on schedule. Buyers expectations should be realistic, and eBay promising beyond what sellers stated rates giving them unrealistic expectations is not good for anyone.

It might look like a benefit for eBay to encourage a quick purchase on eBay ahead of competing marketplaces, but once it doesn't arrive on time, eBay's reputation is harmed in the eyes of the buyer. Is 1 more purchase really worth potentially losing a repeat customer on eBay?

[chapeau-noir]

If the people who actually implemented this stuff had any experience with retail, they'd understand the concept of "under promise, over deliver" - but, no.

[zamo-zuan]

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@chapeau-noir wrote:

If the people who actually implemented this stuff had any experience with retail, they'd understand the concept of "under promise, over deliver" - but, no.

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Agreed. It doesn't only make eBay look bad, but makes the sellers look bad too when it doesn't arrive by the stated dates.

I wish they would return to just giving the factual handling time and guaranteed delivery dates. Sellers should be able to decide their own business policies and reap the benefits or repercussions of their chosen handling/shipping methods. If you have to deal with an upset customer, it should be because of a decision you actually had control over.

[mediafirstnj]

I have 3 day handling but usually ship the next day.  But since reading about ebay decision to ignore my stated handling, I now delay shipping to allow for those times I can't ship the next day.  

I feel that ebay is deceiving the buyer by using my past shipping to determine delivery date.

I would think a buyer would be happier getting a package earlier than expected rather than a $5 coupon if it arrives late!!!