eBay

pressbox24 · ‎10-08-2021

I've been selling on eBay for 23 years and have maintained a 100% feedback rating. I'm in the middle of a crazy situation, and I get the feeling my perfect rating isn't going to last much longer. A guy purchased something from me, and I included the exact measurements in the description. Clearly he did not read the description because when it arrived he asked for a refund because it wasn't the size he "thought it was." Even though this was clearly his error, I refunded his money anyway. Obviously, I want the item back, but instead of going through the proper eBay return process, he spent $23 to mail it back (three times what it cost me to mail it to him in the first place). Now, of course, he wants a refund for that too. Is there anything I can do? I feel like it was his bad TWICE! He caused this entire problem himself. Any way to avoid negative feedback? I'm a very easy going person; I seriously don't know what else I'm supposed to do for the guy. Help! Thanks in advance.

Anonymous · ‎10-13-2021

Do not contact him again, and block him.

When or if eBay sees messages from him or a neg regarding returning the package.....well, there's no tracking evidence on that, right ? They already know he's a troublesome buyer, so they would probably remove the neg.

iart · ‎10-13-2021

We've been on eBay almost as long as you. And we've never had a negative either - but we realize that luck has a lot to do with it.

Buyers on the eBay phone app can't see all the info unless they scroll around. eBay has been good at taking this into account. If you are negged, call CS, be polite, explain and they should help. They might even help paying for the return.

dbfolks166mt · ‎10-13-2021

First I would have never simply just refunded him I would have responded to him nicely saying that I was sorry he was not happy with the item and could he please open a NAD case through eBay. Once the case was opened you could have accepted the return, provided the shipping label and fully refunded him upon receipt of the returned item.

Depending on the outcome and whether he posts negative feedback you may be able to have it removed and if not you can at least respond to the feedback once it is posted. Don't sweat negative feedback all that much, at some point most sellers get a negative or neutral comment but it is short lived in the big picture of things.