03-27-2018 12:39 PM
Buyer paid for return shipping on remorse return --
so would like to issue those buyers an immediate refund --
as soon as return tracking has been delivered.
Can't seem to find a page to do it.
03-27-2018 01:19 PM
if it is remorse return,you will have t o do it yourself.
some sellers charge restocking,some do not refund original shipping
if INAD,then eBAY robot would do it .
03-27-2018 01:23 PM
Not possible.
03-27-2018 01:35 PM
Did they file a claim?
"You accept returns in your policy and the buyer changed their mind about a purchase" >How to issue a full refund;
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests?id=4115
03-27-2018 01:40 PM
My return rate is at less than 1% (I know, I'm a terrible seller) but the last couple I had were refunded before the tracking updated. More often than not the item had already been delivered and in my possession before the tracking caught up. As soon as I inspect it, I go to my returns page and issue the refund.
My last return also had a new "item has been received" button.
03-27-2018 02:05 PM
You would have to set the $ amount range I guess from .01 to whatever
https://www.ebay.com/rtn/Return/AdvancedRule
03-27-2018 02:12 PM
@labs118 wrote:You would have to set the $ amount range I guess from .01 to whatever
https://www.ebay.com/rtn/Return/AdvancedRule
Sorry Scratch that , that is for a refund & let them keep item
03-27-2018 03:20 PM
03-27-2018 08:09 PM
Even if eBay creates a way to do it, I would advise against it.
Yesterday I received an approved remorse return but although the item I received was the same brand, a similar shape, a similar color, it was also a different size, a different fabric, a different style, a different color, and whereas mine was new with tags, this was used and had a dry cleaner's tag attached.
The buyer says oh golly gee, she's sorry and will send the right one "pronto". We'll see.
I am glad there is no automatic refund upon tracked delivery. These situations are infrequent but they matter a lot, in my opinion!