Another reason why I will most likely quit selling on eBay. Where is my seller protection?

[gwzcomps]

Sold an item for parts or repair.  Made it quite clear the item was destroyed damaged and incomplete.  Buyer files a return claiming the parts I specified weren't included, are missing!  The eBay reps were nice enough to let me know I need to accept the return and take the strike on my seller metrics.  Also let me know I could appeal the case after I get my item back.  There is no seller protection so why pretend?  So tired of eBay's lies and placations.

Clip from my description:

This auction WILL NOT INCLUDE any batteries, hard drives, power supplies, software, or anything else not pictured.

Their return reason:

Reason for return

Doesn't match description or photos

Comments

No battery or HD

[southern*sweet*tea]

Your seller protection is YOU.  You've been in business long enough to know to self-insure. Never expect someone else to do something you should be doing yourself. After all, it's not Ebay's money on the line - they don't care. It's YOUR money on the line.

[papermoneyforme]

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@gwzcomps wrote:

Sold an item for parts or repair.  Made it quite clear the item was destroyed damaged and incomplete.  Buyer files a return claiming the parts I specified weren't included, are missing!  The eBay reps were nice enough to let me know I need to accept the return and take the strike on my seller metrics.  Also let me know I could appeal the case after I get my item back.  There is no seller protection so why pretend?  So tired of eBay's lies and placations.

Clip from my description:

This auction WILL NOT INCLUDE any batteries, hard drives, power supplies, software, or anything else not pictured.

Their return reason:

Reason for return

Doesn't match description or photos

Comments

No battery or HD

---

There is no protection for sellers on Ebay.

Only protection for buyers and money in Ebay's pockets

[gwzcomps]

I just find it ridiculous that this is even happening. One of the stupidest cases I have ever had on a parts repair item. There used to be actual protections on stuff like this. I would probably be able to do another $5k a month selling stuff for parts if I didn't have to deal with eBay scamming me. There is a lot of stuff I won't sell on eBay specifically for these reasons.

[papermoneyforme]

And that is a major reason sellers are going elsewhere.

[ittybitnot]

Their return reason:

Reason for return

Doesn't match description or photos

That is all the buyer has to say.  It matters not what your description says once they choose that SNAD button.   The automated process begins and the seller loses regardless. 

[buzzapparel]

Your buyer could say literally anything and it makes no difference to anyone. 

“I was expecting to receive a thank you note”

”Costco hot dogs are surprisingly good”

”I decided to invest the money in drugs”

The SNAD is the end all. 

[mschacha]

artfri_73 you are too funny!

[gramophone-georg]

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@southern*sweet*tea wrote:

Your seller protection is YOU.  You've been in business long enough to know to self-insure. Never expect someone else to do something you should be doing yourself. After all, it's not Ebay's money on the line - they don't care. It's YOUR money on the line.

---

How exactly does "self insuring" prevent unwarranted seller strikes?

[southern*sweet*tea]

---

@gramophone-georg wrote:

---

@southern*sweet*tea wrote:

Your seller protection is YOU.  You've been in business long enough to know to self-insure. Never expect someone else to do something you should be doing yourself. After all, it's not Ebay's money on the line - they don't care. It's YOUR money on the line.

---

How exactly does "self insuring" prevent unwarranted seller strikes?

---

It doesn't.

It does protect your MONEY.

Like I said, Ebay doesn't give a rat's hiney. They don't care. They don't care if the place is chock full of bad buyers and sellers. It's not their problem. As long as they get their pennies it's all good with them.

Meg Whitman said that a monkey could drive this train. Well, this is what happens when  monkeys drive trains - trainwrecks.

[fashunu4eeuh]

Ebay protects the buyers’ interests. Sellers must protect their own.

But eBay does provide some seller protection tools. The Not Received claims are easily won with appropriate tracking. Buyer Requirements help mitigate non-payers and prevent items being shipped to places not selected by the seller. As do Shipping Exclusions. There is the Block List. And some sellers can deduct buyer damage from refunds. 

So there are some seller protections.

[mam98031]

The CSR you spoke to is partially correct and partially wrong.

A seller can't Appeal a case UNLESS they ask Ebay to step in and Ebay rules in favor of the buyer.  You can't NOT appeal a case that the you just process the return request on even if you dislike the buyer reason or take exception to the buyer's reason.

Since you are a TRS seller you CAN get the ding off your Service Metrics if you choose to.  But you have to follow the procedure laid out in the new Seller Protections that started October 1st.  Report the buyer for misuse of the return system.  That will get you a $6 credit on your account towards the return shipping and it will get the ding OFF your Service Metrics.

https://www.ebay.com/help/policies/selling-policies/seller-protection-policy?id=4345

I know, it is no where near perfect and I know that Ebay's process on returns is unreasonable towards sellers.  I do get all that and I respect it.  I'm in the same position as the rest of you.  It is my hope that 2020 will bring some positive changes to this return process that are far overdue.

[gwzcomps]

---

@mam98031 wrote:

The CSR you spoke to is partially correct and partially wrong.

A seller can't Appeal a case UNLESS they ask Ebay to step in and Ebay rules in favor of the buyer.  You can't NOT appeal a case that the you just process the return request on even if you dislike the buyer reason or take exception to the buyer's reason.

Since you are a TRS seller you CAN get the ding off your Service Metrics if you choose to.  But you have to follow the procedure laid out in the new Seller Protections that started October 1st.  Report the buyer for misuse of the return system.  That will get you a $6 credit on your account towards the return shipping and it will get the ding OFF your Service Metrics.

https://www.ebay.com/help/policies/selling-policies/seller-protection-policy?id=4345

I know, it is no where near perfect and I know that Ebay's process on returns is unreasonable towards sellers.  I do get all that and I respect it.  I'm in the same position as the rest of you.  It is my hope that 2020 will bring some positive changes to this return process that are far overdue.

---

I doubt much will change since they don't care about their sellers.  No matter how much money a person does on their platform if you aren't based out of China they will screw you over...

[mam98031]

I would disagree.  The protections that you have available to you takes care of the immediate concern for your ding in the Service Metrics is you utilize the tools at your disposal.  Those were NOT available to ANY seller prior to this October change.  To me this shows that Ebay is hearing us, while beyond slow to react, they are hearing us.

There is still a whole lot of room for improvement in regards to seller protections.  I've been very vocal about what I see and what I don't see.  It isn't going to happen overnight.  That just isn't the way Ebay has ever done things.  

I get it, the current protections are not good enough, I agree.  But I'm personally happy they gave us something by way of protections for the holiday season.  While more needs to be done, it is more than we had prior to October.  

To accept or utilize these new protections doesn't in any way mean that we accept them as good enough and no further enhancements need to be considered.  

While I'm confident that the Asian sellers are important to Ebay, they don't sell in every category and they aren't a factor for all sellers.  For me personally, it is a mixed bag.  They sell in some of the categories I sell in and not in others.  Either way, they aren't the reason for a lack of seller protection, that is squarely on Ebay's shoulders.

[earlyant-77]

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@mschacha wrote:
artfri_73 you are too funny!

---

It's not very funny when it's true, though. They hit it spot on.

"Not as described - bought a snow shovel but it didn't come with someone to use it".

Unfortunately, something like this could be actually true if they bought from a product page, since you really do not know what you are buying.

"Not as described - I didn't see the actual listing that I purchased."