eBay

partsman330 · ‎05-21-2019

Had someone buy a front panel for their refrigerator. They got it and said "this did not include the handle" and demanded I send them the handle. The handle is a completely different part. Its like buying brakes and being confused when you don't get new tires with the brakes. What they want does not exist. They must buy both parts separately and this is how the manufacturer sells them. What they want does not exist (a panel with handle) and they will never find it but I must pay for the return shipping (which is costly bc its pretty big) bc they said it was not as described.

I wonder how many other people they will buy this from and claim they have been "ripped off" before they realize they must buy both separately?

equid0x · ‎05-21-2019

@partsman330 wrote:
Had someone buy a front panel for their refrigerator. They got it and said "this did not include the handle" and demanded I send them the handle. The handle is a completely different part. Its like buying brakes and being confused when you don't get new tires with the brakes. What they want does not exist. They must buy both parts separately and this is how the manufacturer sells them. What they want does not exist (a panel with handle) and they will never find it but I must pay for the return shipping (which is costly bc its pretty big) bc they said it was not as described.

I wonder how many other people they will buy this from and claim they have been "ripped off" before they realize they must buy both separately?

IMHO the buyer is either trying to scam you out of a front panel or really does think, for whatever reason, that the handle is part of the front panel.

I would accept the return, then open a dispute with eBay and provide them the evidence of the part ordered matching what was sent in a parts diagram from the vendor (these nearly always exist) tell them it was obviously a remorse return and see if they will refund your shipping so you can resell.

Its pointless to argue with the customer within the return because I've basically never seen eBay side with the seller on a return, no matter how silly the reasoning is. It is, however, possible to win an appeal.

I would also report the buyer for demanding items not included in the listing and add them to my BBL.

inhawaii · ‎05-21-2019

When selling parts, you should be selling it by PART NUMBER. If that panel is part number 123456 and it includes nothing but the panel, and you shipped part number 123456, you're in the clear.

I didn't look at the listing but it should have a part number and an explanation that you are getting THAT PART NUMBER ONLY.

If a part number 123456 is for a panel with no handle, that's what the buyer ordered and that's what the buyer received.

Long Train Runnin' - The Doobie Brothers

robot-hands · ‎05-22-2019

@city*satins wrote:

Is that micromanagement? Then YAY TEAM!!
Is that nonsense? Not in my view.

Buyers are coddled enough around here already. Don't exacerbate the situation by providing cover for them.

robot-hands · ‎05-22-2019

@jason_incognito wrote:

You cannot control other people, but you can control your listing.

Sure you can control the content.

While you were scanning the intersection? ...a helicopter smashed into the roof of your car.

city*satins · ‎05-22-2019

@robot-hands wrote:
@city*satins wrote:

Is that micromanagement? Then YAY TEAM!!
Is that nonsense? Not in my view.

Buyers are coddled enough around here already. Don't exacerbate the situation by providing cover for them.

Buyers are going to win SNAD cases, like this OP's. Pictures might have prevented the SNAD from happening in the first place.

Or you can just right fight and be out of pocket for shipping both ways.

Or rather the OP can.

Is your position helpful to sellers like the OP if he and other sellers go with it? I realize it's not your money so I guess it doesn't matter.

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city*satins · ‎05-22-2019

@robot-hands wrote:
@jason_incognito wrote:

You cannot control other people, but you can control your listing.
Sure you can control the content.

While you were scanning the intersection? ...a helicopter smashed into the roof of your car.

Yes, everyone knows that your vehicle more likely to be hit by a helicopter than t-boned in an intersection. It's practically axiomatic.

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itsjustasprain · ‎05-22-2019

@monster-deals wrote:
Mitigating risk on something that has relatively no risk is micro-management nonsense.

You cannot weed out buyers that shouldn't be on ebay before they find you.

Oh come on. Instead of showing the item itself like any seller would do - the OP showed a picture of a box - then got mad at the buyer for guessing incorrectly about what was in the box.

One photo - just ONE photo - of the item would of shown the buyer that there was no handle on it. Then none of this would have happened. This is not rocket science.

southern*sweet*tea · ‎05-22-2019

@itsjustasprain wrote:
Oh come on. Instead of showing the item itself like any seller would do - the OP showed a picture of a box - then got mad at the buyer for guessing incorrectly about what was in the box.

One photo - just ONE photo - of the item would of shown the buyer that there was no handle on it. Then none of this would have happened. This is not rocket science.

No argument with that! It very well could have made a difference. This is the exact, perfect instance where a stock photo is necessary.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

treasure.hunter.d · ‎05-22-2019

@southern*sweet*tea wrote:
@bluelinemetalsllc wrote:
The average person cannot be expected to know that the handle is not included and must be purchased separately. I didn't see anywhere in your listing that mentions this fact either; I'd add that tidbit of info for future listings. And for now, accept the return.
I don't know...

I'm pretty average when it comes to stuff like that, and I would assume that a front panel would be just that - the front panel. Any handle would be a separate purchase, since it's a separate item.

That said, my refrigerator has a built in slot on the side of the door for a handle, so what do I know? ¯\_(ツ)_/¯

I wouldn't know, and not being one to assume, I would ask. That being said, I think that it would be n the OP's best interest to state clearly in the listing, that the handle IS NOT included. Better to nip the issue in the bud beforehand than to hope for educated buyers, IMHO anyway. I agree that if the part does not exist then the buyer won't find it anywhere but I would imagine that info will fall on the deaf ears of ebay in so far as any case being made on that issue.

myangelandmyprincess · ‎05-22-2019

@city*satins wrote:
In fact when people ask for a pic I won't do it bc that almost ALWAYS results in a SNAD return when it doesn't fit

Hmmm. Maybe I need to start selling clothing with just a picture of a box and just give the UPC and maybe the size and color. Or maybe not - since size and color are already hardcoded into the UPC.

What could possibly go wrong?

Clothes and appliance parts are really way different. My dad works on appliances and sells appliance parts so others can work on their appliance themselves. The way the op has listed is pretty standard. You don’t base it off what it looks like at all. You know your part number and order it.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

myangelandmyprincess · ‎05-22-2019

And most of the parts he sells arrive in a plan brown box with the part number. In order to have a picture of the item it would have to be unboxed and then it would no longer be new in box

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

dtexley3 · ‎05-22-2019

@fern*wood wrote:
I'm even worse than that. I can't figure out why anyone would even need a new door. I've never had one fall off, but if I did, it should still be laying around somewhere with the handle intact.

You haven't had kids playing baseball inside the house????

Member of the Grumpy Old Man crew

city*satins · ‎05-22-2019

@myangelandmyprincess wrote:
And most of the parts he sells arrive in a plan brown box with the part number. In order to have a picture of the item it would have to be unboxed and then it would no longer be new in box

The OP's listings say that the contents may have been removed to photograph the item. He also said here that he wouldn't provide a pic even if asked for one.

He lists condition as OPEN BOX so I doubt that 'new in box' is an issue for him.

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myangelandmyprincess · ‎05-22-2019

@city*satins wrote:
@myangelandmyprincess wrote:
And most of the parts he sells arrive in a plan brown box with the part number. In order to have a picture of the item it would have to be unboxed and then it would no longer be new in box
The OP's listings say that the contents may have been removed to photograph the item. He also said here that he wouldn't provide a pic even if asked for one.

He lists condition as OPEN BOX so I doubt that 'new in box' is an issue for him.

I was saying that to add to my post that it’s pretty standard to not actually see the part before buying. It’s just bought my part number not by what it looks like that will often get you the wrong part if you try to go by that. The op could very well end up with more issues by having pics because buyers just look at the pics and it looks like it will work so they don’t look look to see if the part number matches

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

partsman330 · ‎05-22-2019

You are 100% correct. There is absolutely no need to see these parts at all. Its honestly a very difficult thing to sell on here. I sell other items on here (sometimes) as well as many different platforms without such headaches. To buy appliance parts you MUST first look up the correct part number either yourself using a distributor or manufacturer's database or have a distributor/repairman tell you what the part number is. You cannot go on here and search "MAYTAG REFRIGERATOR DOOR HANDLE" or "KENMORE DRYER TIMER" and attempt to eyeball the part (and believe me, people 10000% try and file SNAD's which is why I do not bother to take pics of the part anymore). You MUST know what you need before you even attempt to search for it (by exact part number) which makes an uneducated buyer very difficult to deal with (and there are many). All the pictures on earth will not help someone who does not know what they need in the first place in regards to appliance parts. Many on this forum seem very uneducated as to how it works as well and it is an excellent illustration as to how difficult to can be selling this type of item on here w the current Ebay policies.