eBay

manchestar · ‎07-27-2022

@sweetmeme wrote:
Hello,

We have upgraded to Anchor Shop since June but haven't got any invitation to the Concierge service yet. This is the main service we looked for with the extra £399 monthly fee. Consulted with customer services several times, but no concrete answers. Can you suggest please?

Hi there,

It can take some time for the invite to be sent as it is sent by the concierge team. If you would like to share the username of the impacted account I can send it on to their teams to try to help the process.

Thanks,

Katie

katie@ebay

Hi Katie,

The impacted account is "manchestar"

We escalated this with customer services a couple of times, but got told there was nothing they can do.

Please help.

Thanks!

lacemaker3 · ‎07-27-2022

Hi @manchestar,

It looks like you are following up on a Community Chat thread that was posted on the eBay UK Community, but you have posted this on the Community on eBay.com, which is based in the USA.

It's possible that @katie@ebay will get the notification from here, but you might get a better response if you post this on the eBay UK Community. I would try posting it here:

https://community.ebay.co.uk/t5/Technical-Issues/bd-p/TechnicalDifficulties

Or, you might (or might not) be able to send Katie a private message by clicking on her user name in the previous paragraph, which should take you to her profile on the eBay UK community.