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An item I listed using the mobile app not showing up in my web site account

Hello! Does anyone know why the item I listed using the mobile app on my phone is not showing up in my web site account? It shows up on the web site if I go to my shop but not in my account. I would like to see it and make edits to it using my computer but I can't access it on my computer.  Can I only make edits to items listed using the mobile app with the mobile app? Thanks for any help! 🐿

Message 1 of 8
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7 REPLIES 7

An item I listed using the mobile app not showing up in my web site account

Don't know the answer to your actual question; however, are you aware that every single time you make "edits" to a listing, that listing then drifts down to the bottom of the pile  and will take some time to get to the top again to be seen by potential buyers? 

Message 2 of 8
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An item I listed using the mobile app not showing up in my web site account

Hi! No, I did not know that. Thanks for letting me know. Will keep that in mind when making my initial post. Maybe best to keep in draft mode until truly ready to list. Thanks again!

Message 3 of 8
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An item I listed using the mobile app not showing up in my web site account

Your phone app will be a little different than a computer. My iPhone app. is different than my computer using my eBay. Some stuff is better on the phone and some stuff is better on the computer. Just got to live with it.

Message 4 of 8
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An item I listed using the mobile app not showing up in my web site account

Could you provide a item number or the title of the listing so we see if it shows up for us? I see a mala listed at 13:41 today. Is that it?

Message 5 of 8
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An item I listed using the mobile app not showing up in my web site account

Hi, yes, the mala is the item I listed using my phone. It shows up in the shop but it doesn't show up on my computer in my account. I can't edit it on my computer because it is not available for me to see other than when I see it in the shop view.

Message 6 of 8
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An item I listed using the mobile app not showing up in my web site account

Oh, i have access to it to revise it on my computer now! I just clicked on the mala in my shop and it took me to a place where I could revise it. Maybe the system just needed time to sync my mobile data to the web site account?

Message 7 of 8
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An item I listed using the mobile app not showing up in my web site account

It doesn’t make sense that you can see it in one place and not the other.  But if you see it in your shop then click on the listing title and then on revise listing on the top left. 

Message 8 of 8
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