eBay

ckudika · ‎08-02-2019

Ebay return policy is easily, and frequently, abused. We have all dealt with it. Amazon has previously banned bad buyers for excessive 'borrowing' on the sellers dime. And now they are taking action against the ol'e 'Steal a New One and Return Your Old Broken Garbage for a Full Refund' scam.

A 22 year old in spain has recently been arrested for, and i kid you not, buying stuff on amazon, refilling the boxes with dirt and returning them for a refund, taking advantageof the holes in the return policy that ebay strives to surpass at any expense to sellers. Repeatedly, for $370K worth of goods!

BUT! Amazon paid attention, noticed the trend and used the law to put an end to it.

luckythewinner · ‎08-04-2019

@jayjaspersgarage wrote:
True, it is much easier to let their accountants write off the amount and call it a day.....until one individual or group reaches a threshold that can't be ignored.

In the case of third party sellers, there is nothing for Amazon to write off. The third party seller takes the hit, not Amazon.

luckythewinner · ‎08-04-2019

@cashvaluerecovery2011 wrote:
Start my own website? I just take advantage of Fba and let Amz protect me and do all the work lol.

ROTFL.

Translation ... you are paying Amazon to protect you.

Fba is not free 🙂

jayjaspersgarage · ‎08-04-2019

And who was I referring to when I wrote "their accountants"? Amazon or the individual sellers? I have written off losses from fraudulent buyers several times over the past ten years. The fact that ebay won't protect us sellers means we can write of the loss twice; once for the merchandise and also for the refund.

autopiacarcare · ‎08-05-2019

@reallynicestamps wrote:
@tisgraphics2u
Lady waited until after the deadline to ship (

That should have killed her claim right there. Unhappy buyers have five days to use the Return Shipping Label.

Just a heads up, that 5 day return window may not actually protect the seller from fraudulent returns/scammers.

We had a situation back in February where we were being targeted by a buyer using multiple guest accounts who filed multiple false NAD claims and then provided fake tracking numbers for the returns to force a refund without ever actually returning anything to us.

One of those returns we had called and gotten eBay CS to close because it was past the 5 days and it hadn't been shipped back yet. eBay CS agreed, closed the return, and we got an email confirming the return was closed with no negative marks for the seller. Then a day later, the buyer called CS and provided a falsified tracking number that showed delivery to our zip code (it was not actually delivered to our address) and CS reopened the return, sided with the buyer, refunded them from our PayPal account and to add insult to injury, hit us with an "unresolved case" ding on our metrics.

We were eventually able to get everything sorted out and eBay did finally help us out in that situation, but only after months of frustration and back and forth with CS.

aruyt75 · ‎08-05-2019

@luckythewinner wrote:
@ckudika wrote:
BUT! Amazon paid attention, noticed the trend and used the law to put an end to it.
Ebay just bends us over and tells us to lube up!
The difference between Amazon and eBay is that Amazon is the seller and makes the determination based on what was returned to Amazon.

As a third party seller on eBay, eBay has no idea what you shipped or what the buyer returned to you. Comparing eBay to Amazon when it comes to returns is comparing apples to oranges.

If you want the same protection that Amazon gives itself, you simply have to do what Amazon does - start your own website and give yourself the same protection.

So the default position ebay should take is "the buyer is right, the seller is the liar" in what seems like almost every return case? I guess it depends on what color your glasses are.

ittybitnot · ‎08-05-2019

So the default position ebay should take is "the buyer is right, the seller is the liar" in what seems like almost every return case? I guess it depends on what color your glasses are.

I think that is ebay's position in these matters. As stated previously, ebay is not selling anything. If they did, and got back the proverbial "box of dirt" for a snad or 'free return for any reason' I doubt they would be refunding for very long. ebay does not like to lose money....even a few cents.

the*dog*ate*my*tablecloth · ‎08-06-2019

The law is when a party violates a contract, the contract is undone. Buyers get back their money, seller gets back the item. That is undoing the transaction, it is not taking the buyers side, it is not favoring buyers. It is the law.

Now when there is fraud that is a different kettle of fish. Burden typically falls on the merchant unless there is proof or a history of scamming. That is how Ebay is going to handle it going forward.

It has nothing to do with who is assumed to be lying. If Ebay has no basis in law to make that decision, making it would open them up to lawsuits.

If sellers would stop complaining every time a buyer wanted a return or filed a SNAD, there would likely be less fraud. If buyers are going to be treated like scammers every time, they might as well get their money's worth.

leadgard9 · ‎08-06-2019

@hioctane62 wrote:
will ebay take the hint?

Nope… because ebay isn't losing money to the scammers, we are... and they could care less.

I've had ebay pay out me AND the buyer, on multiple occasions. So yes, ebay IS losing money.

monster-deals · ‎08-06-2019

@tisgraphics2u wrote:
Lady waited until after the deadline to ship

That should have been the end of it, why didn't you call that in and have the return closed?

hioctane62 · ‎08-06-2019

@leadgard9 wrote:
@hioctane62 wrote:
will ebay take the hint?

Nope… because ebay isn't losing money to the scammers, we are... and they could care less.
I've had ebay pay out me AND the buyer, on multiple occasions. So yes, ebay IS losing money.

For every penny ebay loses to fraud, they take a nickel back from sellers.

the*dog*ate*my*tablecloth · ‎08-06-2019

For every penny ebay loses to fraud, they take a nickel back from sellers.

How do you figure that when the money comes from buyers?

peter-green · ‎08-06-2019

I remember about a year ago there was a fellow on here complaining about a CSR.

he knew he was getting the shaft,had all the evidence of being scammed on purpose.

he was so upset that the CSR did not seem interested in catching the crook

its pretty hard to scam me, lost packages are an all together different type of loss

the fake paypal payments are what really has me wondering

its done all the time/every day to the newbies with the I phones

it makes me sick

having never gotten one of these messages, I have to really wonder if the person sending them out is using a new account.

using the ebay messaging system to try and trick people with change of address fishing should be a serious crime

cant ebay see people using the message system hundreds of times in one day with the same lame approaches that the crooks use.

isn't this really using a communications device to commit interstate postal fraud

I guess its all in the algorithims…………………………………….. yeah,thats it

I will not disparage my ebay friends & family
I will not disparage my great family name
ARK + DOVE
john & sara..... W.F. lost city of Providence

turnkey_clothing · ‎08-06-2019

In the sports card business there are hundreds of buyers that buy, switch out the card for a cheaper one, and initiate a return. Some have done this Dozens of times. I rarely sell my sports cards on ebay because of this. It is a perfect combo for an easy scam, as ebay always sides with the buyer. We are talking cards worth upwards of $1,000 each. It is sickening.