Am I missing something???

[abbylilyd]

Hi there! There is a buyer  bidding on multiple items all ending days within each other we've been in contact after she won two or three items she asked for an invoice.. this is an experienced buyer, so out of curiosity I asked her do you want to wait until your other auctions end or do you want separate invoices and she said no that's fine let's wait till they all end Two days go by she still has about four auctions in the works that she's bidding on she asks for an invoice again I said the same thing I said last time her answer was yes thank you, send me an invoice when all auctions are over.. let's fast forward to today all of her auctions have ended except for one..that ends about 4 hours from now..she has multiple purchases.  she sends me a message in caps she needs an invoice and that she will never shop in my store again because it is like pulling teeth to get an invoice.. mind you she still has another auction she's bidding on that ends this evening so I forwarded her the email exchange we had last night with the agreement that after the final auction was over I would send her an invoice for everything to which she agreed to !so right now I'm at a loss so the question is am I missing something??

[annindallas]

How funny.

Do what she wants. Send her a separate invoice for every single item at $3.50 a pop and see what she does then.

[candd205]

You were in a difficult situation and did the best you could. I suspect the buyer was dealing with several different sellers at the same time and just got confused. Just keep being courteous as you have been, and she probably will leave you positive feedback when she gets her items and loves them.

[a_c_green]

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@candd205 wrote:

You were in a difficult situation and did the best you could. I suspect the buyer was dealing with several different sellers at the same time and just got confused.

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My thoughts also. 

Aside from that, if she requests an invoice, send her an invoice. If she keeps on shopping without paying the invoice, it doesn't really matter at that point (unless or until your automatic Unpaid Item Assistant starts up, if you have that activated). If she does suddenly pay an outstanding invoice, you just ship whatever is on that invoice, and leave any other unpaid items for another invoice in future.

In other words, in this situation, I would just be reactive, not proactive: send invoice(s) when requested, but don't offer to expand the scope to include future purchases as well. She may not have a clear picture of which seller is offering which items, and may not know whether any of her future purchases will be from you anyway.

[abbylilyd]

That is so very true she does order a lot of stuff so that's probably what it was she was dealing with multiple purchases from multiple Sellers and just wanted to keep it straight lesson learned for me definitely thank you everybody

[divwido]

Consider your options.

If you invoice her-you get money, you get to ship some items and this is all good.

If you do not invoice her-she might nitpick the prices and shipping or she might just complain or not pay.

So what's the better choice?

[d-k_treasures]

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@abbylilyd wrote:

That is so very true she does order a lot of stuff so that's probably what it was she was dealing with multiple purchases from multiple Sellers and just wanted to keep it straight lesson learned for me definitely thank you everybody

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Could be that all of these are showing up in her cart, including ones from other sellers, and she has no clue what to do from there. It's not like the cart works right all of the time ..........