eBay

qui-goncain · ‎09-26-2018

Beware This person had me send a package to the following address:

xxxx NW xxth St Ste 100
Miami / Doral , FL 33198
United States

DO NOT ship to this address. I did a Google search on this address, and it is apparently a known "forwarding" company that repackages merchandise and reships it internationally without the sellers knowledge. It is called BM Cargo. This firm is used by eBay buyers in Central America to pretend they have a US address so they can buy items from US eBay sellers that had no intention of shipping their item outside the US. This firm will repackage your item to try and reduce the weight so they can save on shipping charges to the buyer in Central America. As part of this repackaging process, they will lose key accessories for your item. The buyer in Central America will receive an item without those accessories and attempt to blame the US seller, who had no idea they were sending their item to a third party for repackaging and shipment outside the US. This firm will then support the Central American buyer in blaming the US seller for an incomplete shipment and deny they repackaged the item from the original packaging. If you watch your tracking information, you will notice the zip code change when it is rerouted to what is provided to Ebay by the seller. The buyer will then claim the package was delivered, but not to the address provided, and then attempt to file a claim. I print my labels using Ebay/USPS, so there is no discrpancy. This is the second time this has happened to me. I had to fight it for months last time and was awared my lost monies, but not my lost time. Avoid at all costs.

Thankfully I caught it in time (I hope) and reported it to both Ebay and PayPal. I will update if anything changes with the outcome.

myoasisjewels · ‎09-26-2018

it does not matter. if this is the confirmed address on the paypal payment, all you have to do is ship to it with del. confirmation and you are set. i have shipped to forwarding companies many times, and never had any problem. why would i? plus, you should not post the buyers id on this public forum....

atikovi · ‎09-26-2018

You have been an Ebay member 15 years and this is the first time you have encountered a forwarder? FYI, many buyers from out of the country use them since many sellers don't ship out of the USA. If I remember, there is no Paypal buyer protection once the item is forwarded so you shouldn't worry about sending it.

qui-goncain · ‎09-26-2018

Auction was set up to sell within the continental US only. The buyer had the package rerouted. If I wanted to ship internationally I would have set it up that way.

qui-goncain · ‎09-26-2018

It matters when the package is rerouted and USPS cannot confirm the delivery. The delivery address is somehow changed to just a zip code with no actual delivery street address when researching the tracking information. They buyer then claims he didn't get it, when he was the one that had it forwarded.

atikovi · ‎09-26-2018

Far as I understand, as long as the tracking shows it delivered to the zip code of the Paypal ship to address, you are OK.

qui-goncain · ‎09-26-2018

It does not. That's the whole point.

P.S. I've been a seller on here for 19 years, and as mentioned, this is the SECOND time this has happened to me this year alone.

atikovi · ‎09-26-2018

Maybe post this question in the Shipping and Returns forum. I seem to recall many posts saying how good it was to have a buyer with a forwarders address since once it shows as being delivered there, the buyer has no further recourse in a dispute.

18704d · ‎09-26-2018

In these cases, the buyer IS the forwarding company.

It doesn't matter who they ship the item afterwards too.

And if a package has been forwarded after delivery to the buyer (the forwarding company).. the buyer isn't supposed to be eligible for buyer protection.

Lynn

Lynn

You love me for everything you hate me for

.

qui-goncain · ‎09-26-2018

If you read others experiences with this company using the link I provided, you will see otherwise. I think many of the responders here so far are not reading what I wrote in it's entirety, or maybe not understanding what I am saying clearly. I'm sharing my experience. I had the same experience with a company in New York who did the same thing, and I had to get the Better Business Bureau involved to get my money back. Thankfully they saw in my favor.

sam9876 · ‎09-26-2018

I ship to forwarding companies several times every week and have never had a problem.

qui-goncain · ‎09-26-2018

Great! Good for you. Maybe if I reword it for simplicity....My point was I was shipping a US domestic only product to a forwarding company unknowingly, who repackaded the product for a buyer, who doesn't live in the US, who claimed he didn't get it, when he in fact forwarded it to a zip code not listed with Ebay or PayPal, in an effort to file a claim against me and get the merchandise for free. Experiences obviously vary.

southern*sweet*tea · ‎09-26-2018

@qui-goncain wrote:
Great! Good for you. Maybe if I reword it for simplicity....My point was I was shipping a US domestic only product to a forwarding company unknowingly, who repackaded the product for a buyer, who doesn't live in the US, who claimed he didn't get it, when he in fact forwarded it to a zip code not listed with Ebay or PayPal, in an effort to file a claim against me and get the merchandise for free. Experiences obviously vary.

Once the package reaches the forwarder and shows delivered, you are DONE. The only address that matters as far as Paypal and Ebay goes is the address on the Paypal payment. If that's the address you ship to, and you have a delivery scan to that address, you have met your obligation.

On Ebay, a buyer loses ALL protection when they use a forwarder. All you would have to do is show that the buyer used a forwarder, and you delivered to that address. Ebay does this to protect the seller, believe it or not. We have no idea how that forwarder handles the package once they get it, so all buyer protection ends when received by the forwarder, as far as Ebay is concerned.

On Paypal, the buyer can still make a SNAD claim, but THEY are responsible for any return shipping with tracking back to you. Unless it is an expensive item, the postage cost for the buyer will be too expensive.

IMO you are more protected shipping to a forwarder than you are shipping across the street. The complaints you see are generally from sellers who are clueless to their own rights when it comes to what buyer protections Ebay and Paypal offer.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

marinermikes · ‎09-26-2018

@18704d wrote:

In these cases, the buyer IS the forwarding company.
It doesn't matter who they ship the item afterwards too.

And if a package has been forwarded after delivery to the buyer (the forwarding company).. the buyer isn't supposed to be eligible for buyer protection.

Lynn

This is correct. The only thing you need to worry about is a Pay Pal snad. If it's a cheap item it's usually not a problem. If it's a expensive item it a problem if a charge back is filed.

Some of these companies that do the buying for customers take advantage and use pay pal as a insurance policy for shipping it over seas. They have one hunderd eighty days to file. If it shows up in Korea broken it gets sent back to the forward company and they file a charge back with pay pal.

It does not matter that you can prove it was a frieght forward company, if you don't have a tracking number proving it was sent abroad you lose and get a broken useless item back.