Almost certain eBay is committing suicide

[mousefanatic2013]

Why do they automatically take the buyers word, without so much as investigating, and why does Hanover NJ appear to be a hotbed of scams, I sold a new ipad, seller wanted to return it because of hardships, I said no, eBay said yes, item was delivered to a fictional adress because seller changed the to/from, then charged me for $120 more than they paid me 

[kabilab]

Mouse, in my 10+ yrs. selling through my current account, I have sold two items priced in triple digits; as my total cost was $6, I was prepared to lose both. Remaining are hundreds of triple and quadruple valued records and comics I am not willing to lose, so they are not listed. My point is to never list  stock on eCommerce, unless you are willing to chance losing your goods to thieves.

[luckythewinner]

Almost certain eBay is committing suicide

15 years is a rather elaborate, drawn-out suicide. Buyers have been able to file fraudulent returns ever since the Money Back Guarantee was introduced in 2008. 

[vintagecraze50]

---

@mousefanatic2013 wrote:

eBay did reverse their decision and refunded my payment. 

---

Good Good. They are staying on top of these. 

[vintagecraze50]

---

@fashunu4eeuh wrote:

@mousefanatic2013 wrote:

”Why do they automatically take the buyers word, without so much as investigating…”

For a couple of reasons, if you can bear with me—

1) eBay doesn’t adhere to a Buyer Beware philosophy.  Instead, it is a deliberate choice to protect buyers’ interests first, to provide a stable environment for risk-free buying. Sellers are expected to bear all the risk.

I’d say this is primarily about stemming buyer attrition. eBay provides security to buyers to retain shopper traffic and sales.

2) eBay is now a global behemoth, automating its services to a great extent. With millions of active users and a billion plus listings, it would not be feasible for it to investigate and enforce every policy and procedure without bots. That said, live reviews have not been completely replaced by AI by any means.  eBay sellers have tools available to them to mitigate their risk in online selling, requiring a good deal of diligence.

Folks have been predicting eBay’s demise for years. But it is not likely to fold, given its vast reach. As long as there are buyers snd sellers, eBay will remain.

---

The seller DILIGENCE is IMPORTANT TO NOTE. As a seller you do things to mitigate risks. Signature tracking, certified mail, investigation and proof sent to ebay regarding these altered labels and other mail fraud issues, return policies that extent the time frame for returns and offering free shipping labels to buyers to help mitigate CHARGEBACKS. Keeping the price points at levels where you can recoup losses through other sales if necessary. Report buyers to ebay who do not follow the rules.