eBay

lowlandmarket · ‎02-16-2022

In my phone call with Customer Service I told the lady about a scam attempt. The lady literally gives me a "Mmmhhm" and paused. So I continued on. At the end of my next sentence she did the same thing..."Mmhmm". So i said one more line and my hand before God she did it again.."Mmmhmm" except this time she asked what was I wanting and expecting out of the phone call!!! That she cant do anything, that I need to go back to the "Report a Buyer" page on the webpage!! She was acting like shes heard this same ole song and she was just waiting for me to finish. Like she couldnt be bothered with it.

So how many people have to be scammed before something is done. 5? 10? 20? 100? The users losing time and money doing their research for them when it should be the people getting paid to help doing something about it THE VERY FIRST TIME it happens. If a seller can prove with a message that another user tried to take the sell off-eBay then the person trying to take the sale off-ebay should have their account immediately suspended. If this sounds unfair then have EVERY single person who makes an account have to put their e-signature on a line that states "IF YOU TAKE THE SELL OFF EBAY YOUR ACCOUNT WILL BE SUSPENDED". The person trying to take the sell off-eBay should have to fight to get their privledges back the way a victim has to fight to handle the scammer.

Algorithms should NOT be the only deterent to scammers. Its ridiculous. And LAZY on eBays part!! This forum "Ask the community is great! I have had alot of questions answered by very helpful nice users. (shout out to esperreso and a.c.). However there should be a PUBLIC forum that says "ASK THE EMPLOYEES AT EBAY" so that we can ALL see how they handle the hard questions and issues.

The main question is "Can more be done to prevent scams by eBay?"....the answer is YES. If not then why is someone i reported 2 days ago (I have messages to prove it) still upstanding with a valid status on their account? I bet if you break a rule that prevents eBay from getting their share they will take action IMMEDIATELY. Bet.

luckythewinner · ‎02-16-2022

@lowlandmarket wrote:
If not then why is someone i reported 2 days ago (I have messages to prove it) still upstanding with a valid status on their account?

Because the only identifying information required to create a non-selling account on eBay is an email address, and there is a limitless supply of them available.

lowlandmarket · ‎02-17-2022

Number one, I understand the policies very well. I understood going in that you couldnt try to take a sell off-eBay. Therefore I didnt ignore the violation. If you ignore it you are responsible for the xext person down the road getting scammed just as much as the scammer. Maybe you should consider not ignoring them. I knew the policy going in that you cant put scammers on blast but I did anyway in another thread and I recieved a warning. But i put them on blast because they SHOULD be exposed. When I show eBay a scam attempt and they ignore me, brush me off a phone call and tell me to get back on the internet and fight it out for them!!? Then i have a problem with that. But No the Moderator contacts me and warns me that Im breaking rules by "Shaming" another user by putting their message and name on the forum and the whole time the scammer I turned into customer service, put on the report list, and put on blast still has an account and is out there running their game. I understand the policies very well. The difference between you and me is I EXPECT results. I expect an intity that takes 12.5% and .30c a sell to work for me just as hard as I work for it. If eBay cared about stopping scammers they wouldnt punish people putting scammers on the forum, instead dedicate a thread JUST for that. Im not anti eBay. Im anti inaction. The lady on the phone obviously couldnt be bothered with taking action, just like you cant be bothered turning a scammer in. Both attitudes are cancerous to a solution.

popblox · ‎02-17-2022

@espresso_warehouse wrote:
@popblox wrote:
Hi, your diligence in attempting to forewarn others of potential threats to their security is commendable, but scams are literally a way of life. Grandmas have been losing their life savings to scammers for a very long time, even before the internet.

Consider this: you receive an email that insists you click on a link to receive lottery winnings of $10,000. All you have to do is fill out a questionnaire and provide your banking details, DOB, SSN, full name and address. You know this is a scam, but do you call Google and insist you speak with someone about this scammer? If you did, what kind of response do you think you'd get?

There are warnings against communicating outside of eBay everywhere on this site. I was flooded with scam texts when I started selling here, but I ignored them because I knew this. It is the responsibility of the buyer/seller to comprehend these type of policies before buying or selling anywhere.

As much as you try, you can't protect all the grandmas. Trust me, I know - despite 20 years of warnings from me, my mom has fallen for scams THREE times since she opened a Facebook account. However, you might consider looking into working with online fraud agencies, they could definitely use the help.
This isn't the kind of world we should accept.

You could try telling that to the victims of Bernie Madoff, Charles Ponzi, and the countless others who've been getting ripped off by fraudsters since the dawn of time, but I doubt it would make them feel any better.

Stating it's unacceptable is obvious and certainly doesn't change anything. It might be more beneficial to go ahead and accept that scams happen, get educated about it, then take necessary precautions to avoid falling for them.

espresso_warehouse · ‎02-17-2022

@popblox wrote:
@espresso_warehouse wrote:
@popblox wrote:
Hi, your diligence in attempting to forewarn others of potential threats to their security is commendable, but scams are literally a way of life. Grandmas have been losing their life savings to scammers for a very long time, even before the internet.

Consider this: you receive an email that insists you click on a link to receive lottery winnings of $10,000. All you have to do is fill out a questionnaire and provide your banking details, DOB, SSN, full name and address. You know this is a scam, but do you call Google and insist you speak with someone about this scammer? If you did, what kind of response do you think you'd get?

There are warnings against communicating outside of eBay everywhere on this site. I was flooded with scam texts when I started selling here, but I ignored them because I knew this. It is the responsibility of the buyer/seller to comprehend these type of policies before buying or selling anywhere.

As much as you try, you can't protect all the grandmas. Trust me, I know - despite 20 years of warnings from me, my mom has fallen for scams THREE times since she opened a Facebook account. However, you might consider looking into working with online fraud agencies, they could definitely use the help.
This isn't the kind of world we should accept.
You could try telling that to the victims of Bernie Madoff, Charles Ponzi, and the countless others who've been getting ripped off by fraudsters since the dawn of time, but I doubt it would make them feel any better.

Stating it's unacceptable is obvious and certainly doesn't change anything. It might be more beneficial to go ahead and accept that scams happen, get educated about it, then take necessary precautions to avoid falling for them.

Ponzi died nearly a century ago and we don't go around telling investors 'well that's just the way it is here!, sorry, you are welcome to try giving your money to someone else'

Which is exactly what some of you are doing.

Additionally, the existence one crime doesn't justify any other crime. This platform could do a lot more to combat scammers and you need to stop making excuses for it.