Aggressive customer

[foreverlighthouse]

How to deal with a customer requesting a refund for an item that they claimed was not what they wanted?  The item was exactly as described. 

[kibble-net]

You tell them to open a return, let them mail it back, then refund them once you receive the item back. If the reason is due to them simply changing their mind, you don't have to refund the original shipping charge.

[gurlcat]

  They are just testing to see if you will refund them (or at least partially refund them) without sending the item back.  Don't do either.   Just reply "I'm sorry this was a disappointing purchase.  Please initiate a return to send the item back for a refund."  -If they send more angry replies, ignore them, because you already gave them a choice.  The ball is in their court.  

[simba6]

If they file an item not as described case, you will be refunding.  Advise them to click the return this item and select they changed their mind or that they no longer want it.  See if that works.

[caldreamer]

I would just tell the customer "sorry you are unhappy with your item, please return for a refund".    If you argue or fight the customer, they have the option of going to the credit card company and "reversing payment" (keep both your money and your item).

[babyers88]

@foreverlighthouse 
dear sir/madam I am sorry you are not happy with your purchase, please open a return request thru ebay and a return shipping label will be provided.

then cease to communicate.... anything else is just adding wood to the fire.

if they keep messaging respond with the same message as above each time.

either they will go away or they will open a return,. expect there could be a negative and then ghost....

you just cant please "some" people 100% of the time no matter what you do, some people are just miserable by there own doing and will remain that way until they meet there maker or have some kind of life changing epiphany (a sudden moment of insight or self understanding). 

[mam98031]

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@simba6 wrote:

If they file an item not as described case, you will be refunding.  Advise them to click the return this item and select they changed their mind or that they no longer want it.  See if that works.

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Just for clarity.  The seller does NOT refund the buyer until the seller has received the item back.

Without knowing what the Return policy is of the OP.  This may or may not help them.  A properly filed Buyer Remorse return only helps if the seller has a No Return policy or a 30 day return policy with buyer pays shipping.

[mam98031]

@foreverlighthouse 

You have received some great advice from other posters here and I agree with them.

Politely and professionally respond to them.  Don't get upset with them.  Just let them know if the open a Request for Return you will approve the return and issue them a return shipping label.  Once you get the item back you will issue a refund to them.

If they write to you again, trying to fight what you are saying, just respond with the exact same response.  If they are just trying to get your to give them a partial refund they sometimes tend to try and bully the seller.  So just responding with the same thing gets them no where and they will either give up, go away or open the request for return.

[adamcartwright]

@foreverlighthouse 

Whatever you do, don't hit the REFUND button until the item is back in your hands.

[meme6253]

Buyers remorse, You need to have them send it back, & you don't have to refund the original shipping cost.

[johnrj1226]

Have you  ever taken an item back to a store  'cause  you didn't  like it or want it, wrong size, wrong shade  of pink to get a refund.  The buying  community  has  been spoiled about getting refunds why not on  internet  sales???.  If a buyer  wants to return - just do it and be done..  Fight it and nothing good will  happen - like the buyer could get a full refund and keep the item.