eBay

cgillingwater · ‎10-21-2017

Here's the situation: I sold a Dooney & Burke handbag with a small paint stain inside of it for a very cheap price. The buyer filed a return stating that I had misrepresented the handbag and it wasn't real leather.

I strongly believed what happened here is that the buyer did not read the listing until after seeing the stain. She couldn't make me pay for return shipping if she returned it based on the paint stain, so she chose something that was nearly impossible for me to prove.

I called Dooney & Burke and they assured me that all of their handbags are leather (except of course, for the canvas ones) and that they have never used synthetic materials. I have a photo of a registration card saying the same. The website states that they use leather and the purse itself says it is real leather on the logo.

So how on earth do I prove this to ebay? I tried to get Dooney & Burke to send me something in writing, but so far that's a no-go. Will the customer service rep go to the website and look? I really don't want to let this woman scam me. I know the bag is real leather, I just don't know the best way to prove it. Any advice from experienced sellers would be greatly appreciated.

vintagecraze50 · ‎10-21-2017

It's possible that the buyer is pulling your leg and YES, it is leather, but is has to be Not leather to fish for a partial refund. If you message back "return for refund", you may not hear a peep again.

jonathankirkland · ‎10-21-2017

@chrysylys wrote:
While none of us can, YOU can review the buyer's FB and see if there are hints of any similar things in their past. Look at the FB they leave for sellers. Do you see comments like 'easy to work with', 'very cooperative' or similar? They can be seen to indicate the buyer has been able to get post sale discounts by making dubious claims.

Again, only YOU can decide what's best for YOU based on the costs you have into this deal and whether you feel you might be able to sell it for more later.

Sorry but I have to disagree. I don't think jumping to conclusions with those types of key words is fair at all. I've left similar comments for sellers who were just extremely good with communication.

However if they actually come out and SAY in a lot of the feedback they have left that they were issued a partial refund, then yeah...

vintagecraze50 · ‎10-21-2017

The view we take is that if a person wants a return because of WHATEVER, they simply return for refund. Does not matter if they say martians jumped out of the box and scared their kids. Anybody who wants a refund--sure, no problem, SEND IT BACK. Anybody becomes belligerent , nasty, about wanting a partial, or free item--NO. R-E-T-U-R-N.

vintagecraze50 · ‎10-21-2017

I do not know about you but if a buyer leaves me an "easy to work with" positive feedback, I look at it at wish you could remove positive feedback because I know SOMEBODY is going to expect something from that, and not the good buyer I had who left that feedback.

vintagecraze50 · ‎10-21-2017

Just looked at your items at your store. You have some really nice things at great prices. I am certain that if the bag comes back you will probably be able to sell it again and just tack on the shipping back charge to the new listing. Wished I could have bought that nice duck down vest you had. Great price. Keep up the good work and sourcing of nice things.

kensgiftshop · ‎10-21-2017

I'm the same way. If they want a refund, they are going to return it.

Have A Great Day.

sin-n-dex · ‎10-21-2017

@chrysylys wrote:
While none of us can, YOU can review the buyer's FB and see if there are hints of any similar things in their past. Look at the FB they leave for sellers. Do you see comments like 'easy to work with', 'very cooperative' or similar? They can be seen to indicate the buyer has been able to get post sale discounts by making dubious claims.

I agree that there are comments buyers leave to indicate they fish for partials (as you mentioned above). Sometimes the comments don't mean anything about partials.

I have frequently gotten "honest seller" (because I refunded $2.00 in overpaid shipping when I could combine two tokens in one package). "Easy to work with" (because I agreed to give someone more than 4 days to pay, or shipped to their country as an exception to my policy - eDelcon of course), or very co-operative (by helping a newbie navigate the issues with the shopping cart, and provide information about how the system works to help them with buying).

It's an indicator if the buyer leaves this to almost every single seller they buy from... if the buyer does it only once in a blue moon, there could be a legitimate non-scam reason for the FB comment.

Cheers, C.