eBay

forward-motion · ‎04-22-2021

This new item not as described (INAD) policy has a lot of sellers, including myself chatting. After getting over the initial anger. I understand where ebay is coming from. If there are less returns for INAD, it would make a better market for buyers, increasing sales.

I personally have changed many things to combat this. But one of the big issues is when buyer’s inaccurately selects the reason for the return. We as sellers are held accountable for our returns, and I think I speak for most, if we are wrong then it’s justified. I just had a return request for a part that I sold, the buyer says it didn’t fit. So I asked why it didn’t fit, maybe I have the part they needed. They said it did fit, but no longer needed. I think they just check something, not caring what they check just to get the return going. I think the buyer should be either held accountable to accurately describe the reason for the return or the seller able to dispute their reason. Especially now that ebay wants to charge us 5%. It has to be fair. What do you think?

luckythewinner · ‎04-22-2021

@forward-motion wrote:
This new item not as described (INAD) policy has a lot of sellers, including myself chatting.

Can you explain exactly what you mean by this "new" policy?

Are you talking about a specific change that eBay has made recently that you can us point to or summarize for us?

Or just the way eBay's INAD policy has evolved over time?

southern*sweet*tea · ‎04-22-2021

Did I miss an announcement? The returns policy has been the same for many years now.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

forward-motion · ‎04-22-2021

Go to your seller page/performance/service metrics. You will see your returns there and the ratio of items not as described. If you are at a very high not as described you will be charged 5% on all sales the next month until the level comes down.

forward-motion · ‎04-22-2021

It’s no announcement, you just find out one day when you are hit with an extra 5% charge on all your sales.

jonathankirkland · ‎04-22-2021

@forward-motion wrote:
This new item not as described (INAD) policy has a lot of sellers, including myself chatting. After getting over the initial anger. I understand where ebay is coming from. If there are less returns for INAD, it would make a better market for buyers, increasing sales.
I personally have changed many things to combat this. But one of the big issues is when buyer’s inaccurately selects the reason for the return. We as sellers are held accountable for our returns, and I think I speak for most, if we are wrong then it’s justified. I just had a return request for a part that I sold, the buyer says it didn’t fit. So I asked why it didn’t fit, maybe I have the part they needed. They said it did fit, but no longer needed. I think they just check something, not caring what they check just to get the return going. I think the buyer should be either held accountable to accurately describe the reason for the return or the seller able to dispute their reason. Especially now that ebay wants to charge us 5%. It has to be fair. What do you think?

To be blunt, yes of course I, and most all here I think, agree with you.

But it's not going to happen. And no matter what the buyers reason, you are never ever going to successfully fight an 'item not as described case'. In fact, the buyer is under no obligation whatsoever to provide you any proof of any kind.

If you are fighting these, you need to stop, because you're receiving defects each time ebay has to step in and if you get just 3 of those (it can be more if you're higher volume), then you could be completely banned from selling on ebay.

Is it fair? Absolutely not. Can a scammer use this and return a rock to you and you will have no course but to absolutely refund them? Yes.

Nobody likes it but that is currently the way ebay is setup and as sellers we must accept this fact and just 'hope' that all or at least 99.99% of our buyers are honest so that we don't get screwed over hard.

If you have not already, I strongly suggest you read at least the two following articles so that you fully understand what you have agreed to by selling here:

Selling Policies

https://www.ebay.com/help/policies/selling-policies/selling-policies?id=4214

and perhaps more importantly:

Money Back Guarantee for buyers

https://pages.ebay.com/ebay-money-back-guarantee/

Good luck

forward-motion · ‎04-22-2021

Yes I am fully aware of the repercussion of fighting it. This is only a discussion about it. I too have a good ratio of buyers that are honest. It is just my opinion that if ebay is going to charge us, it needs to be accurate.

monster-deals · ‎04-22-2021

@luckythewinner wrote:

Or just the way eBay's INAD policy has evolved over time?

I see it as devolved.

debada-8055 · ‎04-22-2021

If you offer returns, the reason the buyer chooses doesn't matter.

I'd rather have a seller be honest and say no returns than offer 30 free returns and then whine when a buyer uses it .

forward-motion · ‎04-22-2021

Your statement is incorrect. If the buyer says it is not as described it does not matter if you accept returns or not, so my point is that the buyer should have to be accurate in the reason for the return. Also, it does not matter if you accept returns or not if you have too many INAD you will be charged an additional 5%.

buyselljack2016 · ‎04-22-2021

@forward-motion wrote:
Your statement is incorrect. If the buyer says it is not as described it does not matter if you accept returns or not, so my point is that the buyer should have to be accurate in the reason for the return. Also, it does not matter if you accept returns or not if you have too many INAD you will be charged an additional 5%.

I hear what you are saying, but doesn't fit is not an INAD.