Hi @randi66
You are listing a low-scam item at a low-scam price in a low-fraud category.
There likely is no scam. It is more likely the new buyer’s actions reflect that they may be unsure how to navigate the site.
I see you have put a disclaimer in your listing stating you will not do business with zero feedback buyers.
There is nothing nefarious about zero or low feedback shoppers. It is not an indication of criminal intent or a red flag. A buyer’s legitimacy cannot be obtained through a feedback score. More information is needed.
We all accept that selling online has risk. It can be mitigated but not avoided. But making business decisions based primarily in fear can limit one’s sales and destroy goodwill with an entire subset of eBay shoppers.
We need new buyers on the platform. They should be welcomed not held up as suspicious. I prefer to withhold judgement until such time a buyer reveals she/he is untrustworthy. Until then, my buyers deserve the benefit of the doubt. This choice is based on my 15 years of eBay selling. Have never been defrauded by a buyer.
Refusing to sell to zero feedback buyers is akin to shooting oneself in the foot. eBay’s structure and corporate culture is set up to protect buyers’ interests. This makes it difficult, if not impossible, to manage risk after the sale. Ideally, one should determine their risk tolerance prior to listing.
BTW, your listing states the cosmetic is new. Since there are multiple finger marks in many of the eyeshadow palettes, the product can hardly be categorized as New In Box. As you are likely aware, used cosmetics cannot be sold on eBay.
It is not a flattering image to choose to list a questionable cosmetic, all the while pointing fingers and crying “Scam!”
