Account on hold - please can someone help?

[edpajak]

Is there anyway of getting in touch with eBay? They have put my account on hold so all of the things I have sold, I cannot get paid for until after 6th Jan. I am selling things to help with the cost of Christmas. I cannot post the items without the money from the buyer and I cannot give refunds because the money is being held in an eBay account, not one I can access to give back. 

As a result of this, I will not be selling on eBay again. I need to get it resolved. The buyers are probably trying to buy Christmas presents themselves. This is absolutely appalling. 

please help! 

thank you. 

[buyselljack2016]

Not sure about UK, but I am able to purchase shipping labels with pending funds by scrolling down on the label page to make that selection.

[edpajak]

Thank you. What about the cost of postage? Is it covered? 

[iart]

You'll get some ideas on how to connect with eBay from others (usually through Facebook).

But... eBay used to be a place where you could jump in and sell on a whim. No more. Selling on eBay requires planning. We wanted sales for the holiday season as well. So we started 3 months ago.

Even then we didn't get the sales we expected. Or the prices we expected from those that did sell.

With only a couple weeks before Christmas (yikes!) it's really too late to expect much. The holiday buying season will end any moment.

[edpajak]

I would never have sold anything on here if I had known. 

[mtgraves7984]

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@edpajak wrote:

Thank you. What about the cost of postage? Is it covered? 

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@edpajak 

When you use that feature, it pulls from your 'Processing' payments and you're Payout will be less those funds.