I had my account suspended for a violation of the medical policy. I had listed a set of cables for a lipo machine that in no way violate the policy. These were the cords that go to a lipo machine that is sold over the counter and does not require a prescription. These are just the cables. Lipo machines are free to be sold on ebay and are sold a lot. I had another violation about six months ago as well that made no sense and felt that violation was not warrented either. I assume its just bots but lipo cables are allowed on ebay. Any and all advice is appreciated.
our account has been restricted because activity on it didn't follow our Prescription devices policy. Medical devices that require a prescription can’t be sold on eBay. Listings for other prescription devices must follow our rules.
What activity didn't follow the policy
We appreciate that you have selected eBay to list your item. Please understand that eBay prohibits the sale of medical devices and equipments that require a prescription from a medical practitioner or are labelled Rx/Rx Only on the packaging as per US Food and Drug Administration (FDA) guidelines provided. As the selling status of listed item as per FDA is prescription(labelled as Rx Only), they are restricted on the U.S. site. We understand that it was unintentional from your side; hence, we request your co-operation by asking you not to relist this item on the site in order to comply with eBay policies.
What you need to do next
You can't relist items we've ended. Please ensure your current and future listings follow this policy.
What is the policy
Any medical device that requires a prescription can’t be sold on eBay, including:
- Continuous positive airway pressure (CPAP) machines
- Electrical muscle stimulation (EMS) units and any accessories that require a prescription
- Transcutaneous electrical nerve stimulators (TENS) and any accessories that require a prescription
- Oxygen concentrators, compressors, conservers, and any accessories that require a prescription
- Nebulizers and their accessories
- Pulse oximeters that require a prescription
- Implantable devices, such as pacemakers, heart valves, vascular grafts, ventricular bypass devices, and implantable infusion pumps
Needles, with or without a disposable syringe, and items that have passed their expiration date are also prohibited.
For more information about prescription devices, see our help page.
How this affects your account
Because you haven't followed this policy in the past:
- Listings that don't follow this policy have been ended.
- A temporary 3-day selling restriction has been placed on your account (starting on the date of this notice), and your other listings will be hidden from search during this period. Listings will automatically be restored and show up in search results after the end of the temporary restriction.
- All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
Listings that don't follow this policy in the future will result in similar actions, including a 7-day restriction on your account.
