Account Restricted and payouts on hold. Being told it will take months despite complete transparency

[dabo_fan]

I’m new and sold 25 items, eBay is holding payouts despite the fact I bought shipping from eBay and all items that I had an original receipt for I included in the box to the winning eBay buyer, it says this in the listings and messages, I can’t reward resolution despite perfect feedback and support from the 25 buyers who got some of my personal stuff at really deep discounts. I’m in crisis and needed the money but now I can’t even get them back to sell locally. I’m stuck and scared in Colorado so please help!

[redmodelt]

All new are subject to holds on payouts which can be 14 days or longer. (as are returning sellers who have not sold in the past 90 days)

Payments on hold | eBay

Do you have an account restriction or just payment holds? If account restriction, what does the message from eBay say or tell you what needs to be done?

The we's here are other buyers and sellers, not eBay employees, so cannot see what is going on with your account. 

[dbfolks166mt]

     What exactly did eBay tell you and who told you it would take months? Funding holds are not unusual for new sellers but generally those have a max of 30 days. What did eBay tell you would be the cause of it taking "months".  You may want to read through the following and come back with some more information if you have it. 

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816 

[technoshoptotalwireless]

Let me guess, they asked you for invoices and a couple of your vendors and you couldn't come up with the documentation they were asking.

Pretty standard procedure for new sellers. 

[mtgraves7984]

"I’m new and sold 25 items, eBay is holding payouts..."

@dabo_fan 

As others have advised, your payment hold is policy for new sellers. I feel bad that you jumped in without studying... but eBay is NOT a place for new sellers to get fast cash.

Hang in there and the payouts will start to come. 🙌

[tobaccocardyahoo]

Not all receipts will be accepted if the request is for proof of authenticity.

[dabo_fan]

They said because I included my receipts to the new buyers and can’t submit proof of merchandise on all orders, I can still on some but because I can’t on all orders they are holding all my payouts for 60-70 days. This is direct statement from the Trust and Safety Department. The item I don’t have a receipt for is an antique and was purchased in 1995 when I was 10 years old.

[m60driver]

You are a new seller who sold some relatively pricey items.  It is now common for Ebay to place a hold on such funds for up to 60 days to insure they do not get stuck with the bill.  There is nothing that you can do other than to be patient and wait.

[dabo_fan]

I don’t have vendors and I included the original receipts of purchase to the new buyers to be a good seller on eBay.

[dabo_fan]

Yes but I didn’t know you needed proof of merchandise on items that were bought two decades ago. I supplied proof on all big ticket items and they are holding every ring because of some $12 item I sold from 1995

[bonjourami]

You certainly sold a lot of brand new items, that dont look like 'personal stuff'. Thats probably what put you on Ebays radar.

[dabo_fan]

Yes some of the items I sold were still new in package and listed as such in listing, I just lost my home and have no need of them, I included the original receipt in the purchase for the new buyers in case they needed a warranty document. My buyers have emailed eBay with photos of these 

[mtgraves7984]

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@dabo_fan wrote:

I don’t have vendors and I included the original receipts of purchase to the new buyers to be a good seller on eBay.

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@dabo_fan 

This isn't a requirement to be a good seller. The original receipts are yours... keep them in case you need them later.

[dabo_fan]

fast cash? This means I won’t receive payment for my sales for over 90 days and possibly up to 180 days. In what universe is expecting to get paid within 30 days fast cash? The user agreement states holds could exist for 30 days nowhere does it say that eBay can a arbitrarily extend that to half a year!

[bonjourami]

next time hang on to your receipts what would you do at tax time?