08-28-2024 08:09 AM
Good day. Can anyone help me? I have a problem. I was blocked because the administration thought that I had 2 accounts associated with me. One account is my sister's with the same place of residence. And the other has nothing to do with me or my relatives. Is it possible to somehow restore my account? It's still a pity, I sold on eBay for 10 years without any problems.
08-28-2024 08:12 AM
If any eBay accounts are using the same IP address and one of them is suspended, then all accounts associated with that IP address will be suspended.
Suspended accounts are rarely reinstated. Sorry.
08-28-2024 08:14 AM
You can try contact customer support, but it's a long shot. Usually they don't give in when they've suspended an account for being connected to another, unless they can see it's a huge number of accounts that shouldn't actually be associated or something like that. I've rarely heard of it being successful.
If you want to try, these are your contact options:
You can click the Help & Contact link and drill down to your issue, then begin a chat and type "Agent", or request a callback if that's offered (the phone reps are often less helpful, though).
Or you can contact them via Facebook, X, or Instagram:
08-28-2024 08:15 AM
If your sisters account was suspended, any account they associate with her account will also be suspended.