Accidentally gave the wrong tracking number; can it be held against me?

[eggieyu]

I recently sold an item and accidentally gave one of my buyers the wrong tracking number. It was a number for a different item, which was delivered to the actual recipient today.

The buyer to whom I gave the wrong number contacted me and left a bad review before I realized my mistake and updated the tracking. I contacted him regarding my mistake, clarified the correct tracking number, and am leaving it there. I have confirmed his item is indeed on its way to the correct location, I just made a mistake inputting the tracking info for their item initially. Question is, can this be held against me in terms of my funds? I can't remove the incorrect number since it's already been marked as delivered, so there's the wrong number and the right number on his order summary. I'm pretty new to selling, so any insight helps. Thanks!

[albertabrightalberta]

When the item is delivered to the correct address,, you can request a feedback revision from the buyer. 

In the future, you should print your labels directly from the ebay transaction. That way, the wrong tracking number won't be pasted into the incorrect transaction.

[wastingtime101]

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@albertabrightalberta wrote:

In the future, you should print your labels directly from the ebay transaction. That way, the wrong tracking number won't be pasted into the incorrect transaction.

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And because it costs less than at the retail counter.

[sin-n-dex]

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@eggieyu wrote:

I recently sold an item and accidentally gave one of my buyers the wrong tracking number. It was a number for a different item, which was delivered to the actual recipient today.

The buyer to whom I gave the wrong number contacted me and left a bad review before I realized my mistake and updated the tracking. I contacted him regarding my mistake, clarified the correct tracking number, and am leaving it there. I have confirmed his item is indeed on its way to the correct location, I just made a mistake inputting the tracking info for their item initially. Question is, can this be held against me in terms of my funds? I can't remove the incorrect number since it's already been marked as delivered, so there's the wrong number and the right number on his order summary. I'm pretty new to selling, so any insight helps. Thanks!

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Explain to your buyer you didn't send his item to the wrong address, you mixed up tracking numbers and it's for a completely different package. Do that first.

Then wait for his item to be delivered. Once he gets his item, he won't be so angry about the situation, and you can submit a request to revise feedback. But you want him to have his item and be happy with it before you make that request.

C.

[froggyjump]

Clearly there is something wrong with your buyer so I would not ask for a feedback revision. I would report it to EBAY and request they remove it since the item was delivered. I would also contact this person on Facebook to state what they did, don't let this revenge go. No one should be behaving this way. I'd make it to where the customer asks YOU how to make it right.

But that's just me

[sin-n-dex]

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@froggyjump wrote:

Clearly there is something wrong with your buyer so I would not ask for a feedback revision. I would report it to EBAY and request they remove it since the item was delivered. I would also contact this person on Facebook to state what they did, don't let this revenge go. No one should be behaving this way. I'd make it to where the customer asks YOU how to make it right.

But that's just me

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That's just not going to fly...

The sales order has an address, tracking shows it was delivered to a different zipcode. How is eBay to know that the wrong tracking number was provided? They're going to side with the buyer and say the FB is not removable because the OP can't prove what happened. Once the buyer gets his item, he will believe the OP's story about wrong tracking number and most likely will agree to revise feedback.

I don't think the buyer was being vengeful. I think he really believed his item got sent somewhere else.

C.

[luckythewinner]

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@froggyjump wrote:

Clearly there is something wrong with your buyer 

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What did the buyer do that makes it "clear" there is "something wrong" with him? 

The tracking number the seller gave him indicated that his item had been sent to the wrong address. 

[janet9988]

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@eggieyu wrote:

I recently sold an item and accidentally gave one of my buyers the wrong tracking number. It was a number for a different item, which was delivered to the actual recipient today.

The buyer to whom I gave the wrong number contacted me and left a bad review before I realized my mistake and updated the tracking. I contacted him regarding my mistake, clarified the correct tracking number, and am leaving it there. I have confirmed his item is indeed on its way to the correct location, I just made a mistake inputting the tracking info for their item initially. Question is, can this be held against me in terms of my funds? I can't remove the incorrect number since it's already been marked as delivered, so there's the wrong number and the right number on his order summary. I'm pretty new to selling, so any insight helps. Thanks!

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Yes it can.  The buyer can prove that the item was NOT shipped to them if they open an item not received claim.

You will be expected to refund in full. Be very careful in the future.

[nathle9]

Whoever makes a mistake is the one to do the apologizing. Customers should be treated as though their time matters more than the business. Customers have every right to complain if they don't know where their products are... After all, they bought them. Scams are possible. Crooked people do ship to an incorrect address while claiming the product shipped correctly. 

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.