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Accidentally closed a sale in progress

I have accidentally closed a sale that I recently made and it was in progress. How do I cancel the action?

Message 1 of 7
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Accidentally closed a sale in progress

I'm not sure what you mean by "closed a sale"?  You don't have anything currently listed or recently sold that I can see.  If you mean you ended a listing, just relist it.  You can't cancel the action in that case, it's done, but you can always just list it again from your Ended Listings page.  If that's not what's going on, please try to explain it again with more detail.

Message 2 of 7
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Accidentally closed a sale in progress

I was using the Italian ebay and under the option "in progress" there was the item sold and I wanted to remove the item as was sold in order to not get any other buyer click on it. Instead, I have closed the transaction and now I can see the item sold under the option "orders" and I can only leave a feedback.

The thing is that has been sold few hours ago and I have shipped 30 mins ago. I just want to be sure that everything is fine and I will receive my money from ebay.

Message 3 of 7
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Accidentally closed a sale in progress


@eros-banchellini wrote:

I was using the Italian ebay and under the option "in progress" there was the item sold and I wanted to remove the item as was sold in order to not get any other buyer click on it. Instead, I have closed the transaction and now I can see the item sold under the option "orders" and I can only leave a feedback.

The thing is that has been sold few hours ago and I have shipped 30 mins ago. I just want to be sure that everything is fine and I will receive my money from ebay.


We don't have any option that would be similar to "Close the transaction", so I can't imagine exactly what that means.  Had the buyer already paid?  If you didn't Cancel the transaction (which I suppose could be the same meaning) and refund the buyer, then there's no issue.  You should be able to check your transactions page to see that, though I don't know exactly how that will look on the Italian site.

Message 4 of 7
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Accidentally closed a sale in progress

There have been a slue of posts coming from Europe today. 

To the OP: Suggest resigning in on your home board and re-ask your question there. 

https://www.ebay.it/

Message 5 of 7
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Accidentally closed a sale in progress

In the overview I see the sale in progress, from the point where the buyer paid to the shipping, and can only leave a feedback. So I guess is all fine. from that point I can only leave a feedback and no other actions can be done.

Message 6 of 7
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Accidentally closed a sale in progress

I can try but it sucks that there is not official ebay customer support as it used to be. At least before you could chat with someone, now nothing...

 

Message 7 of 7
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