@silverx6 wrote:
.....I messaged the buyer asking if it was a mistake and the buyer said yes (he said he was using ebay on his phone)
I then messaged him telling him that I sent a feedback revision and asked if he received it (I got a message in my inbox from ebay saying that the buyer received the feedback revision) but the buyer said he never got it.
I am unsure what to do it's been 2 days and I have accidental negative feedback for no reason.
Hi, well first, congrats on your sale. Sorry about your situation though.
Second, it was good to know your buyer didn't intend to leave a negative, but i would always ask the customer first if he would be so kind as to revise the negative, then get an answer, then send the revision request. Even though you did nothing wrong here, you need his cooperation. Framing your message as a request for help as opposed to a message stating you sent it already is more likely to be successful . Asking if he rec'd the request it is not the same as asking for a revision straight up, unless i misunderstood your timeline in your post. Sellers only get so many revision requests per year and you don't want to waste one on a non-responsive buyer.
Like the other poster said, best to wait now to see if he finds it and takes care of it. 2 days is not a lot of time passed yet. The ball is in the buyer's court, and i wouldn't think it's necessary to make further inquiries or reminders during the wait. After a week, then send a polite email asking if he has managed to get around to revising it, (and how much you appreciate his efforts on your behalf). Then if he still hasn't done it after another week, my next move would be a call to ebay to see if they will remove it since it clearly was a mistake on your buyer's part. I didn't find any policies on removing feedback under these circumstances but it's worth a shot. Try to get a customer service rep in the States as opposed to the overseas ones, you might have better luck resolving this. It used to be if you call in the morning you had a better chance of getting an American CSR, but i read that is no longer the case. So if you get an overseas rep, just thank them, hang up and try again.
I know you are anxious to see this neg removed. As a low feedback seller, it stings to have a 50% rating. But feedback no longer counts towards a seller's evaluation metrics so try not to sweat it. You also have the option of leaving one follow-up note on the negative. You could offer a brief explanation that the buyer meant to leave a positive. A professional, unemotional comment tells potential buyers that you handle issues well.
Good luck. I hope he makes this right.
