Abuse of return policy

[wheredidiputthatremote]

Correct me if I'm wrong - but when a buyer transports an item after they have received it in working order negates an inad return - right?

[bubbleman2010]

Nope you're married to the item for 180 days. With a broken spring and missing key the item now becomes worthless costs more to repair than what its worth....

[myjunqueyourtreasure]

Usually that's true, but as you didn't have a key you can't be 100% positive it was in working order when you sent it.

[wheredidiputthatremote]

I was able to wind the clock with a small cresent wrench (as stated in the original listing), it worked for me for over a month - the buyer receives it leaves feedback "works great / packed great" and now opens an inad after he transports it to a repair shop? Who's cooking fish?

[bubbleman2010]

The spring probably isn't broken,but the $22.50 price tag for a new key the $80.00 clean and polish estimate job on the clock from the clock shop and buyer could buy one all ready to go for about 70 bucks they figured just send it back and get out of the deal...

[lewisburggold]

You have to do the return.  Best regards

[18704d]

"Correct me if I'm wrong - but when a buyer transports an item after they have received it in working order negates an inad return - right?"

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No. Transporting an item doesn't negate their INAD rights.

Altering the item, so it cannot be returned  in the same condition, does.

It appears House of Clocks only Looked At your clock and found the spring broken.

There is nothing in the buyer's message which guarantees that store altered the clock or did any significant repairs on it.

imo,

Lynn

[terrycanarsky]

In this case, the clock went to a shop BUT since the case is see-through, there was no reason for the shop to open the case.

We have an unauthorized return right now (as in, outside its 30 days, no official return ever opened, preemptively spoke with both eBay and PayPal) wherein the buyer picked up a new, factory packed item, took it 'home', sent it to some other company to "program".  Few days later, that company told him it was faulty and sent it to a repair shop (he expected us to call the repair shop ourselves).  Since the item has changed hands twice now, no one knows who actually 'broke' the item (it's electronic), eBay states it's an "altered item" - the buyer admitted to have not tested himself in eBay messages (negated the MBG when added to all the rest), and PayPal says tough toots since the buyer received the item but sent it away before claiming it didn't work.  Theoretically, we're off the hook for a refund.

In your case, however, any damage - a missing spring or key - would have been immediately visible, therefore no one could have tampered or otherwise broken the clock.

~M

[wheredidiputthatremote]

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@terrycanarsky wrote:

In this case, the clock went to a shop BUT since the case is see-through, there was no reason for the shop to open the case.

We have an unauthorized return right now (as in, outside its 30 days, no official return ever opened, preemptively spoke with both eBay and PayPal) wherein the buyer picked up a new, factory packed item, took it 'home', sent it to some other company to "program".  Few days later, that company told him it was faulty and sent it to a repair shop (he expected us to call the repair shop ourselves).  Since the item has changed hands twice now, no one knows who actually 'broke' the item (it's electronic), eBay states it's an "altered item" - the buyer admitted to have not tested himself in eBay messages (negated the MBG when added to all the rest), and PayPal says tough toots since the buyer received the item but sent it away before claiming it didn't work.  Theoretically, we're off the hook for a refund.

In your case, however, any damage - a missing spring or key - would have been immediately visible, therefore no one could have tampered or otherwise broken the clock.

~M

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1) it was in working order when I sent it. It ran one month problem free in my basement 2) buyer left feedback stating "packed great - works great. 3) in order to access any springs inside it a cover under the dome would have to be removed 4) see buyers original message before I had a chance to block him

[castlemagicmemories]

I understand but he won't gain anything by sending it back.  He just gets his money back.  

[wheredidiputthatremote]

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@castlemagicmemories wrote:

I understand but he won't gain anything by sending it back.  He just gets his money back.  

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Unless he removed a part he needed

[castlemagicmemories]

Since transporting it doesn't negate the INAD.  I don't think it likely here, you sold it without a key, he went to buy a key.  Just my opinion, we can agree to disagree.

I have returned a SNAD item only to have the seller claim it wasn't his item, when it absolutely was.  Interestingly, the item was a rare, extremely limited edition item that it would be almost impossible for someone to have another one to swap out, yet that was claimed.  The item was SNAD due to undisclosed damage not readily apparent in the pictures.  In addition, seller did not tape the box so it became more damaged during shipping to me.

Your call.

[jason_incognito]

How would you feel as a buyer?

You buy a clock, take it out sit it in the table. 2 weeks later, you notice it's off by 10 minutes? Especially if it's in a less used room and you don't look at it all the time, I could see noticing weeks or even months later that it isn't keeping the right time.

Would you just say "Oh well" and toss it?

[betst_11]

 Good grief! Its more likely that the spring broke in shipping.

[betst_11]

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@wheredidiputthatremote wrote:

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@castlemagicmemories wrote:

I understand but he won't gain anything by sending it back.  He just gets his money back.  

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Unless he removed a part he needed

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 Good grief! Its more likely that the spring broke in shipping.