About those free returns...

[sharingtheland]

I have no idea if anyone here is selling anything like small furniture but here's my story about the competition.

I ordered two ottoman/stool things from All Modern (Wayfair company) which were delivered today and a few of the super cute little gold ball feet were missing paint in small spots from poor packaging.  I filled out the very simple return form and included photos.  I was dreading the trip to FedEx which is 10 miles in horrid traffic to ship them back.

Within 8 hours I had a full refund - $450 - and was told to donate or give away the damaged pieces.   No need to return.

I just checked similar new items here and almost all of them are much more than I paid, of course require buyer pays return shipping and most have 20% restocking fee.

Now, at which site will I look for another ottoman/stool ?

Not saying we can do anything about it or buyer pays return shipping is bad or anything negative about ebay/sellers.  Just that's what we're up against in this day and age.

[sharingtheland]

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@d-k_treasures wrote:

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@sharingtheland wrote:

HOW did this get to I hurt the manufacturer?  HOW am I the bad person and the manufacturer is the victim?  Why didn't the manufacturer properly package and protect the items?  

I. Had. No. Idea. Wayfair would issue a full refund and tell me to donate the items.  All I was expecting was a paid-for return shipping label(s) (2 big boxes).

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I didn't mean 'you' as in you, but the proverbial 'you'.

Like you said, it ws drop shipped. They're not paying up front for those items - they will pay in 30-45 days. And they won't pay for the damaged one - but the manufacturer will not know that until they see the deduction on the remittance advice.

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Someone human made a decision somewhere; it was about 8 hours after the initial response of "we're looking into it" from Wayfair before I received the refund.

Yes, Wayfair takes 30 days to remit.  If I had received a return label, I could have seen where the boxes were going - Wayfair or Safavieh.  I purchased an item on Amazon which was dropshipped from Lowe's (which I found hysterically funny since so many people complain about ebay using Amazon to dropship but I digress...) and if I returned the item (I didn't), it would have been to Lowe's.

[fireflies711]

you have had a very unique experience w anything WAYFAIR.... celebrate!

[trustedbasset]

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@terrycanarsky wrote:

It would be crazy for a company not to have safeguards in place. They need to track the customer's returns. They need to track the suppliers returns and they need to flag abuses in both directions.

eBay doesn't do that. They tell sellers to refund upon return. For everything. For buyers who return 100s of items......

In order to have a liberal return policy you need to monitor it for fraud, but eBay doesn't.

Exactly!  eBay has forgotten it is ONLY a selling venue and has self-determined to become another ecommerce site like Amazon (or other online store).  It. is. not.  eBay stocks nothing, eBay sells nothing.  They don't even monitor ship rates - a 3rd party service reports on sellers' rate of shipping (shipping on time or uploading tracking, etc).  True story, had it explained several times as I called to report glaring screw-ups in our shipping record (which can, of course, impact a seller's account status rather significantly!) 

In other words, eBay really doesn't have a dog in the fight.  Their paycheck comes from the sellers' FVFs and other companies advertising on the site, not from direct sales or monitoring fraud or shipping or anything else.  They are a venue who desperately wants to be more.  Sad part is they have the talent and the theoretical ability to be more - but not in the current or proposed formats.

~M

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They do have a room full of young executives spitting out insane ideas on how to get more life blood from the noisey little people sellers. I have never seen so many different ideas that have started and failed in one company. 

[oldwestgold]

Please, once was enough of the full return policy. We get you can cut n past.

[ted_200]

They do have a room full of young executives spitting out insane ideas on how to get more life blood from the noisey little people sellers.  kill the Golden Goose.

[castlemagicmemories]

I think if you pay $450.00 for something, it shouldn't come damaged, for any reason.