On October 25th, 2019, I was contacted by eBay customer regarding the item Natural Colombian Cushion Shape Emerald 5.91 Carat 10.88 x 12.45 mm, listed for 900 USD. On December 28th he wrote once again and after long negotiations we agreed on the price 500 USD. The item was shipped on January 7th, 2020.
On January 10th the buyer received the stone and on January 17th he sent it back opening a refund request case. On January 23rd I received back the item which was completely different from the one I’ve sent to the buyer but as system indicated that I received the shipment our eBay balance turned from 531 USD (including tax) to zero plus they charged us 500 USD through PayPal. Considering the fact that previously the buyer wrote that he would agree to keep the stone if I send him 200 USD back I consider it a fraud, because he kept both the stone for 900 USD and got the refund of 500 USD. After long negotiations eBay managed to understand that we are supposed to be refunded with 500 USD charged through PayPal but nobody compensated 500 USD we were supposed to receive for the stone, so the buyer just got an emerald for free (plus 500 USD refund; guess he has a scheme of fraud there with eBay's help) and we were charged twice and I guess lucky to get money back at least once. Additionally eBay still considers this a "successful sale" which is ridiculous beyond understanding and charged us 50 USD for that. And what I like the most - I can't leave any negative feedback on the buyer! I can only address police (which I of course did, they work on the case).
As a bottom line - sellers, eBay seems to not care about you in any way, save yourself from this only-buyer-oriented platform as soon as possible. We ourselves remove all our listings from here and have no intention to stay.
