eBay

turquoisetulips · ‎09-27-2017

I sell living memory locket necklaces on here ,, and they usually have a theme , Mothers day , Thanksgiving , Christmas , Halloween etc etc ,, many varieties . A few weeks ago I sold a locket to a buyer ,, about a week later after they recieved it they wrote me a message - quote - What are your return policies '' ? I replied , the buyer pays the return shipping , once the item arrives its inspected to make sure it has not been broken and is in the same new condition as when it was shipped . If so, then a full refund will be issued . They never replied back but a few days later I recieved the locket in the mail without a single explanation as to why they returned it . I have since let them know I received their purchase and its in perfect condition and so they will be sent a refund shortly . However what worries me about dealing like this , is I've had buyers before ''borrow'' themed necklaces from me just to wear on a one day occasion ,, then ask for their money back . Since this particular buyer this time refuses to give an explanation for returning a perfectly good locket ,,I'm very suspicious I'm being taken advantage of- again. Any suggestions ?

fern*wood · ‎09-27-2017

@turquoisetulips wrote:
Why would she open a case ? The locket was new , handmade by me and in perfect condition . It was shipped with a tracking number within 24 hours of purchase . Since I've agreed to give her a full refund upon return and have only asked for the reason she sent it back , what reason would she have for opening a case ?

I'm not sure I understand this concern. Didn't they just open a return request? That is the normal process, and actually makes things easier to process.

If I have a buyer ask me to return something without opening the request, I will tell them to do so. If not, I have to deal with some type of cancellation to explain why I'm refunding in order to get my fees back. I don't like to deal with cancellations. I am also grateful when a buyer does this rather than open a SNAD in order to return. No reason to me is music to my ears if a return is in the picture.

If returns are a problem, then marking or banding in some way is a good idea.

turquoisetulips · ‎09-27-2017

I've already refunded ,, and I can resale it now . Fortunately its not like last year when I sold the Thanksgiving locket to a buyer who wore it on Thanksgiving and then returned it for a refund . By the time I got it back Thanksgiving was over and too late to put it back up for sale again for another year. I was pretty bummed .

turquoisetulips · ‎09-27-2017

Well ,, that could be ,, but I doubt e bay would have taken her complaint seriously since I've made and sold hundreds of these lockets over the years , have 100 % positive feedback across the line and have been a top rated seller a very long time . Nobody has ever accused me of selling anything under par . My feedback is solid .

turquoisetulips · ‎09-27-2017

The buyer didn't open a return ,, she simply sent it back . I will tag my merchandise from now on.

fern*wood · ‎09-27-2017

@turquoisetulips wrote:
Well ,, that could be ,, but I doubt e bay would have taken her complaint seriously since I've made and sold hundreds of these lockets over the years , have 100 % positive feedback across the line and have been a top rated seller a very long time . Nobody has ever accused me of selling anything under par . My feedback is solid .

Then you will be in for a big surprise if it does happen. You have been very fortunate if you haven't had a SNAD. Feedback means nothing.

turquoisetulips · ‎09-27-2017

Nobody ,, not a single buyer has had a problem with how I conduct business . I always ship within 24 hours of payment , always provide a tracking number , always gift wrap the item and always include a very generous gift with every sale I make . When anyone contacts me , they get a prompt and polite reply .There's nothing wrong with inspecting merchandise that has been returned , in fact every potential buyer should already expect this possibility whenever they make a purchase and then want to return it .

muttlymob · ‎09-27-2017

@turquoisetulips wrote:
Well ,, that could be ,, but I doubt e bay would have taken her complaint seriously since I've made and sold hundreds of these lockets over the years , have 100 % positive feedback across the line and have been a top rated seller a very long time . Nobody has ever accused me of selling anything under par . My feedback is solid .

eBay's Money Back Guarantee does not provide any relief for sellers based on number of sales, years of sales, feedback rating, TRS rating, or other buyer claims.

It is good to read the policies before assuming that eBay will automatically rule in your favor because you feel your record is too clean for a complaint.

turquoisetulips · ‎09-27-2017

I'm not assuming anything ,, because its already happened . As before mentioned in a previous post here e bay did in fact take my side last year when a buyer attempted the rental scam . Her reasons were not believable ,, not to them or myself .

dakotasmoke · ‎09-27-2017

All this drama over nothing. Seriously, if you dont want returns, dont offer them. But since you offer them, accept that some times people dont want to keep the item.

jonathankirkland · ‎09-27-2017

@turquoisetulips wrote:
Nobody ,, not a single buyer has had a problem with how I conduct business . I always ship within 24 hours of payment , always provide a tracking number , always gift wrap the item and always include a very generous gift with every sale I make . When anyone contacts me , they get a prompt and polite reply .There's nothing wrong with inspecting merchandise that has been returned , in fact every potential buyer should already expect this possibility whenever they make a purchase and then want to return it .

We're not trying to attack you or say that you are incorrect in doing business. We believe that you have done everything 100% right.

We are just trying to prepare you for the possibility that in the future, someone could TOTALLY screw you and ebay will most likely back them as the buyer.

Again I know it sounds like fear mongering, but it is just an unfortunate part of doing business through ebay.

So again I say, consider yourself lucky so far that you have not run into one of these awful scenarios...

muttlymob · ‎09-27-2017

Nobody ,, not a single buyer has had a problem with how I conduct business .

You may be confusing a lack of response to no problems. It is possible that some buyers may not have liked how you dealt with them, they just did not think it rose to a level that required a response. Or they thought if they did say something that it would do no good.

Not saying this has happened, but it is possible and claiming that no one has a problem just because no one has told you of a problem is not always true.

You cannot get this buyer to respond to you, how does that fit into your belief that no buyer has ever had a problem with how you conduct business?

There's nothing wrong with inspecting merchandise that has been returned , in fact every potential buyer should already expect this possibility whenever they make a purchase and then want to return it .

There's nothing wrong with inspecting an item upon return. There is something wrong with telling a buyer that you are going to make sure they did not break the item before you will refund. If you don't recognize the difference, perhaps a basic customer service course is in order.

turquoisetulips · ‎09-27-2017

What drama ? lol ,, this is THE place to come to ask questions about selling on e bay ,,, is it not ? Nobody is forced to come here , read the messages and possibly become traumatized over it . We're free to come and go at will . If you can seriously call this ''drama '' then a sheltered life may not have been too good.