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A buyer returned purchase but refuses to state the reason

I sell living memory locket necklaces  on here ,, and they usually have a theme , Mothers day , Thanksgiving , Christmas , Halloween  etc etc ,, many varieties . A few weeks ago I sold a locket to a buyer ,, about a week later  after they recieved it they wrote me a message - quote - What are your return policies '' ? I replied , the buyer pays the return shipping , once the item arrives its inspected to make sure it has not been broken and is in the same new condition as when it was shipped . If so, then a full refund will be issued . They never replied back but a few days later I recieved the locket in the mail  without a single explanation as to why they returned it . I have since let them know I received their purchase and its in perfect condition and so  they will be sent a refund shortly . However what worries me about dealing like this , is I've had buyers before ''borrow'' themed necklaces from me  just to wear on a one day occasion ,, then ask for their money back . Since this particular buyer  this time refuses to give an explanation for returning a perfectly good locket ,,I'm very suspicious I'm being taken advantage of- again. Any suggestions ?

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Re: A buyer returned purchase but refuses to state the reason

If a buyer opens a case, you'll most likely lose. And - they don't necessarily have to return the merchandise, either. So you'll be out both the item and the money.

 

Also, if they do return the item through a case, you'll have to eat the return shipping for not as described (SNAD) cases. Buyers will frequently open SNAD simply to avoid paying return shipping.

 

Lastly, if they escalate the case to Ebay, you'll get a defect on your seller rating. Too many of those (and it's usually under 5), and you can be kicked off Ebay permanently.

 

So yes, refund your buyer and move on. Be glad they didn't open a case.

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Re: A buyer returned purchase but refuses to state the reason


@turquoisetulips wrote:

The OP is all over the place with licensed stuff so either its all legit anyway or SOMEONE is going to ping her about it someday. itsjustasprain 

 

 

I listed three more holiday lockets tonight but this time I took the advice another poster offered me  by adding a disclaimer  to each listing that there is no affiliation  to Disney or Chuck Shultz [Peanuts ] . In this way I'm hoping potential buyers will be aware ahead of time that these are only themed lockets  and are not authentics straight from the original . As mentioned before I only use parts and then create a unique scene inside the locket . I'm not  even sure there  are authentics of my versions available . In any case ,, If or when I'm ever contacted by any of these companies with a complaint , I won't create them any longer .  It would have  very little effect on my business because I would just consentrate more on other themes that nobody could own the copyrights to . It's a pretty easy fix . 


You keep stating that if and when you are contacted you will stop.

 

You do realize that one of these original owners might sue retroactively for the money you made on past product as well as punitive damages.  So it may not be as simple as you think.

 

Remember those music sharing sites.  One got sued retroactively for every time he did it.

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Re: A buyer returned purchase but refuses to state the reason


@turquoisetulips wrote:

The OP is all over the place with licensed stuff so either its all legit anyway or SOMEONE is going to ping her about it someday. itsjustasprain 

 

 

I listed three more holiday lockets tonight but this time I took the advice another poster offered me  by adding a disclaimer  to each listing that there is no affiliation  to Disney or Chuck Shultz [Peanuts ] . In this way I'm hoping potential buyers will be aware ahead of time that these are only themed lockets  and are not authentics straight from the original . As mentioned before I only use parts and then create a unique scene inside the locket . I'm not  even sure there  are authentics of my versions available . In any case ,, If or when I'm ever contacted by any of these companies with a complaint , I won't create them any longer .  It would have  very little effect on my business because I would just consentrate more on other themes that nobody could own the copyrights to . It's a pretty easy fix . 


You keep this thread open and keep posting, it may happen sooner rather than later. 

I've seen at least one VERO member who posts and trolls the boards looking for issues recently

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Re: A buyer returned purchase but refuses to state the reason

You do realize that one of these original owners might sue retroactively for the money you made on past product as well as punitive damages.  So it may not be as simple as you think.Emerald - 

 

 

I'm on social security disabilty for life due to chronic RA in my spine . I know that no matter what this income is protected by law and can't be garnished.  My meager earnings from my e bay business gets used up pretty quickly just to get by  . I don't what they could possibly gain from a lawsuit ,,I don't have a huge  savings account, mutual funds or any property other than the house I live in. I would think  it would  take a pretty grim multimillion dollar empire   to take my home and put me out on the street . I couldn't even pay their legal costs to sue me . So I guess debitors prison perhaps ?

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Re: A buyer returned purchase but refuses to state the reason

Okay I'm officially done with this now.

 

OP keeps acknowledging over and over that she knows she is doing wrong and will continue to do so until there are consequences.

 

There's no point in saying any more to her.

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Re: A buyer returned purchase but refuses to state the reason


@turquoisetulips wrote:

You do realize that one of these original owners might sue retroactively for the money you made on past product as well as punitive damages.  So it may not be as simple as you think.Emerald - 

 

 

I'm on social security disabilty for life due to chronic RA in my spine . I know that no matter what this income is protected by law and can't be garnished.  My meager earnings from my e bay business gets used up pretty quickly just to get by  . I don't what they could possibly gain from a lawsuit ,,I don't have a huge  savings account, mutual funds or any property other than the house I live in. I would think  it would  take a pretty grim multimillion dollar empire   to take my home and put me out on the street . I couldn't even pay their legal costs to sue me . So I guess debitors prison perhaps ?


You can actually get 5 years in jail for every act of infringement

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Re: A buyer returned purchase but refuses to state the reason


@jonathankirkland wrote:

Okay I'm officially done with this now.

 

OP keeps acknowledging over and over that she knows she is doing wrong and will continue to do so until there are consequences.

 

There's no point in saying any more to her.


https://m.facebook.com/notes/artist-alley-network-international/copyright-infringement-contact-list/... nice list of how to contact rights holders

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Re: A buyer returned purchase but refuses to state the reason

So yes, refund your buyer and move on.nkpina -

 

 

I refunded a long time ago to the particular buyer in question  .  I've never refused to honor my 30 day return policy .There was only one occasion that an very obvious renter  was refunded  by e bay on my behalf  but just as a one time curtosy . That buyer also received a stern warning along with their refund . Renters are something every seller should be concerned about , because in my opinion what they are doing is only one step above criminal activity  in itself . When I first began this thread my interest was in PREVENTION of renting and I did get some helpful tips  . Thank you 

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Re: A buyer returned purchase but refuses to state the reason

OP keeps acknowledging over and over that she knows she is doing wrong- jonathan

 

 

No sir ,, I have not acknowleged any such thing .I said,, I do not know ,, there's a difference there . There's tons of e bay sellers with Disney items , nail art is just another example , its not just jewelry people sell . These people have been doing this month after month year after year and they're still here . This lends  credence  to the idea that if there are scouts looking around for copy rights infringements  then they're  either blind ,  simply don't care , or these sellers aren't  enough of a finanical threat to worry about . Some posters have been adament by adding a disclaimer  then we're fine ,, and that is what I have done .

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Re: A buyer returned purchase but refuses to state the reason

@itsjustasprain


@itsjustasprain wrote:

@lookng2015 wrote:
Disney is one of the more aggressive VERO filers and they don't seem to care how small the fish is.

I was going to say either Peanuts or Star Trek as my 1st choice for aggressive rights enforcers. The OP is all over the place with licensed stuff so either its all legit anyway or SOMEONE is going to ping her about it someday.


VELCRO... they are hard core about their name.

Disney... don't mess with the mouse, bad things happen.

The Calvin and Hobbs guy is pretty cool.

Sock Monkey... just run with it.

But don't call him Curious George.

 

The mascot of SIU is a Saluki (dog)

Years ago a student at the aircraft maintenance school made a flag.

It had Snoopy in his flying cap and scarf, they used it in promotional things.

and it flew on the flag pole out side the building.

Some how Charles Schultz found out... bam take it down

So now the flag is inside the building, behind glass.

 

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Re: A buyer returned purchase but refuses to state the reason

nice list of how to contact rights holder- mismary -

 

 

Boy , some people on here are just hell bent on trying to really stick it to other sellers . Seems to me though IF they were truly interested in maintaining e bay intregrity then they would be just as concerned about  buyers who scam   and not just how to  try and possibly destroy another seller . I don't know if were violating any copy rights laws especially after adding disclaimers  and neither do you . 

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Re: A buyer returned purchase but refuses to state the reason

You can actually get 5 years in jail for every act of infringement- dakota ---

 

 

Well I hope someone sends me a cake with a file baked inside,, should that happen  . Better not make it a Mickey mouse theme like one our local bakeries  makes  though .I'd  really hate to see them go belly up 

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Re: A buyer returned purchase but refuses to state the reason


@turquoisetulips wrote:

nice list of how to contact rights holder- mismary -

 

 

Boy , some people on here are just hell bent on trying to really stick it to other sellers . Seems to me though IF they were truly interested in maintaining e bay intregrity then they would be just as concerned about  buyers who scam   and not just how to  try and possibly destroy another seller . I don't know if were violating any copy rights laws especially after adding disclaimers  and neither do you . 


Sellers who sell inauthentic items are just as bad buyers who try to scam.

 

It's written hard and fast in the eBay selling policies that authenticity disclaimers are against the rules. Anyway you hack it you're violating the rules. And anyway you hack it you're probably violating copyright. You may get away with it forever or you may end up getting your account removed at the very least. If you're need to make money is great enough that it outweighs the risk of losing your account then goodonya

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Re: A buyer returned purchase but refuses to state the reason

The OP has been warned and we need to move on whether or not the OP accepts what we tell her. I do agree that there are plenty of other sellers on here who would be in big trouble should someone claim VERO - and most are selling in a much larger capacity than the OP so the energy wasted here may be better used elsewhere.

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Re: A buyer returned purchase but refuses to state the reason

Sellers who sell inauthentic items are just as bad buyers who try to scam. dakota --- 

 

 

Buyers can't be '' scammed '' if they know a ahead of time that the seller has no affiliation with any  big major company . 

 

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