7 false not as described claim in seven days. 100 percent false. Ebay loves scammers

[epartshighway]

My false not as described claims are making a big jump up this month!  Isn't this great!  I've had 7 not as described claims in 7 days.  ALL FALSE.  100 PERCENT.  I have been averaging about 55 percent false up until this month.  Ebay loves catering to criminals and encouraging the "rent it and return it mentality.  Here is a summary of all 7.  None of these issues had ANYTHING to do with our listings, titles, or descriptions, buyers don't even read the descriptions titles or photos anymore.  Isn't that just great?

1: Buyer clearly stated in their own words "i bought this board from and at 5 am the vidio in board went i told you i needed a working board not trash now i have to find a board number 7.i am **bleep** if you can have a idea soon please let me know before i do a return" I then asked them if this is the 7th motherboard they have tried to clarify and they said "yes." Absolutely incredible. THe buyer still has not come to the realization that his issue lies elsewhere. So he is now going to try to return my item after he has ruined it and order another one from another seller and ruin their item as well to make it 8 motherboards in a row. Buyer ruined our item and now it is somehow our fault. Incredible. Also admits that the part worked when received.
2: False not as described claim. Buyer has a history of stealing items from us on four different occasions under the user name xxxxx which was suspended. I am not taking this abuse and I am not accepting this refund. Ebay continues to encourage these criminals to come back to our store. Buyer opened false claims FOUR TIMES under the other username and sent back different items. And like clockwork, they're back again.
3: False not as described claim. Buyer has a history of stealing items from us on four different occasions under the user name***** which was suspended. I am not taking this abuse and I am not accepting this refund. Ebay continues to encourage these criminals to come back to our store. Buyer opened false claims FOUR TIMES under the other username and sent back different items. And like clockwork, they're back again.
4: Scam buyer using freight forwarder to get around our shipping block to steal our item. Second buyer in the past two days to do this. Another defect on my metric.
5: Another false not a described claim! Buyer admitted that they DID NOT diagnose their issue fully. Ordered our item with the "rent it and return it" mentality that ebay is promoting and of course it "didn't fix their issue" due to another issue with their computer. Another false Not as described defect on my service metric. Ebay continues to promote this behavior. This is the SEVENTH false not as described claim we have received in the past SEVEN DAYS! Unbelievable.

6: Buyer opens false claim stating that "wifi card doesn't work" Listing was for a computer LCD. Nowhere in the listing does it state that it also includes a wifi card. Another false claim.
7: Buyer opens claim openly admitting that he "did a search for a completely different part number and this item came up so he bought it and it isn't the correct item." Could not be bothered to even read the title let alone the description. Somehow this is our fault and had the nerve to allege that we sent them the wrong item. Unbelieveable.

[comics-scifi-collectibles]

@epartshighway use the report buyer option for the worst offenders.  Although they all sound bad.  

Then after you do that call cs about getting these dings from your service metrics removed.   They should remove at least the freight forwarder case and close it in your favor since forwarding voids the eBay MBG 

You better say return for refund on the other ones though or eBay will step and force a refund and you get a defect 

[kateinthe26th]

I bet you dread opening your message box

that's rough, i feel for you, i really do.

[ed8108]

IMO , EBay in it's own self interest needs to undertake action to address the plague of scammers and level of dishonesty that currently exists or the situation will very likely continue to worsen with the passage of time.

[cellit]

I had a fraudulent buyer open 2 disputes against me . Ebay Banned the buyer and still counted the disputes against me at legitimate. Lmao 

[slati_2013]

I understand your frustration, but at the rate you are going, you are going to get banned by eBay. As has been said many times, tell them to return the item, refund them and block them. 

[findingfinds888]

I honestly do not know how a person can sell computer/ electronic supplies. Buyers can be dumb. They're trying to do something they know nothing about just because a friend told to "replace that part and you'll be okay" only they don't understand the differences between parts.

I'm dumb on electronics and computer to, but I'd never try to buy a part cause I admit I'm dumb!

I feel for you. I really do. That's a terrible rate of returns and its not your fault. Maybe send every buyer a quiz to see if they really know what they are buying? Must give correct answers or sale will be cancelled. Don't you wish...! 😞

[tunicaslot]

As stated - you're brave to sell computer parts - but being you don't accept returns - and I can understand why - you're not allowing buyers who would be honest in paying return shipping with that policy. Computers, gaming systems , watches - I give you all credit trying to operate on a platform that is buyer friendly. I have enough problems with clothes.

Also I believe from the posts on ecommercebytes that the return reason section has been changed back to the original rather than the split where remorse reasons were first and then a buyer had to click a see more to see the SNAD reasons.

I believe every buyer should have to contact a seller first before any return case is opened and always have. Try to file a case with the BBB or State Attorney General's office - they want to know if you contacted whoever you are complaining about and what the outcome was before they even consider the complaint - at least that's my experience.

[gamersbaystore]

While I'm sure there's plenty of scandalous buyers out there, the real fraud with returns here is being committed by ebay themselves. Here they penalize sellers for something that is entirely outside of their control, then charge you more fees as an added punishment.

On one side ebay says "You have too high of a rate of returns", on the other tells buyers "Free Returns!" ebay is encouraging buyers to return, then suspending seller accounts and charging others ridiculous fees.

If they ever do this to me, they're getting sued!

All being said, this company is truly run by sociopaths who have nothing but hatred for humanity. Its like their executives spend their days trying to find ways to ruin their sellers lives, there's just no other explanation.

[Anonymous]

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@epartshighway wrote:

1: Buyer clearly stated in their own words "i bought this board from and at 5 am the vidio in board went i told you i needed a working board not trash now i have to find a board number 7.i am **bleep** if you can have a idea soon please let me know before i do a return" I then asked them if this is the 7th motherboard they have tried to clarify and they said "yes." Absolutely incredible. THe buyer still has not come to the realization that his issue lies elsewhere. So he is now going to try to return my item after he has ruined it and order another one from another seller and ruin their item as well to make it 8 motherboards in a row. Buyer ruined our item and now it is somehow our fault. Incredible. Also admits that the part worked when received.

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Call eBay and ask them to investigate this buyer. If they determine the pattern of behavior they may offer you some form of seller protection such as removing the case from your metrics and/or crediting the return shipping cost. eBay would have to find the pattern of behavior or find a case in your favor (I think).

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@epartshighway wrote:

2: False not as described claim. Buyer has a history of stealing items from us on four different occasions under the user name xxxxx which was suspended. I am not taking this abuse and I am not accepting this refund. Ebay continues to encourage these criminals to come back to our store. Buyer opened false claims FOUR TIMES under the other username and sent back different items. And like clockwork, they're back again.

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There are new protections in place for this. You can cancel orders from this buyer due to problem with buyer's address because they are circumventing your block. (I am making an assumption that you already added their first ID to your BBL and that you have since added their second.) eBay said they are going to add a reason to the cancellation flow for this but in the meantime, cancel using problem with address.

You need to flag the buyer's name and address so you are better able to detect if they create a third or fourth ID to try this again - you need to cancel before shipping.

It's too late to cancel this current transaction but you should call and report the buyer and ask if there are any seller protections that can apply.

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@epartshighway wrote:

3: False not as described claim. Buyer has a history of stealing items from us on four different occasions under the user name***** which was suspended. I am not taking this abuse and I am not accepting this refund. Ebay continues to encourage these criminals to come back to our store. Buyer opened false claims FOUR TIMES under the other username and sent back different items. And like clockwork, they're back again.

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Same as # 2.

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@epartshighway wrote:

4: Scam buyer using freight forwarder to get around our shipping block to steal our item. Second buyer in the past two days to do this. Another defect on my metric.

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Using a freight forwarder isn't a scam and eBay offers more seller protections when the item is forwarded to a different address - it voids the buyer's MBG privileges for the item. There should be no defect since you can get cases closed in your favor when a freight forwarder is used. Can you provide more detail on how exactly they're scamming you?

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@epartshighway wrote:

5: Another false not a described claim! Buyer admitted that they DID NOT diagnose their issue fully. Ordered our item with the "rent it and return it" mentality that ebay is promoting and of course it "didn't fix their issue" due to another issue with their computer. Another false Not as described defect on my service metric. Ebay continues to promote this behavior. This is the SEVENTH false not as described claim we have received in the past SEVEN DAYS! Unbelievable.

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Unfortunately that's to be expected in your category - not every buyer is going to order the correct part. I get some like this in my category so I build the loss into my business model. It doesn't make it ok for the buyers to do this, but at least my bottom line doesn't take a major hit since I'm prepared for it.

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@epartshighway wrote:

6: Buyer opens false claim stating that "wifi card doesn't work" Listing was for a computer LCD. Nowhere in the listing does it state that it also includes a wifi card. Another false claim.

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I would try to work with this buyer as they may have you confused with another seller. If the buyer is uncooperative I would report them to eBay for misuse of the MBG.

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@epartshighway wrote:

7: Buyer opens claim openly admitting that he "did a search for a completely different part number and this item came up so he bought it and it isn't the correct item." Could not be bothered to even read the title let alone the description. Somehow this is our fault and had the nerve to allege that we sent them the wrong item. Unbelieveable.

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This may be eBay's fault, not the buyer's. There are a lot of problems with eBay product pages. What's the item number he searched for and what's the item he ultimately purchased? With that info we can do a search to see what the buyer might have found and flag the product page for eBay to fix so it doesn't happen again. The user agreement says we're responsible even if the product pages are wrong so eBay won't cover you on this - my advice is to try and correct the problem so it doesn't happen again with this product.

@epartshighway 

[tonf-21]

Change your returns policy to Free Returns and your SNAD's will decline noticeably.

Something about a No Returns policy pushes buyers to return the item...

I mean what have you got to lose, it's pretty obvious "No Returns" doesn't work the way it's supposed to anyway.

[tunicaslot]

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@tonf-21 wrote:

Change your returns policy to Free Returns and your SNAD's will decline noticeably.

Something about a No Returns policy pushes buyers to return the item...

I mean what have you got to lose, it's pretty obvious "No Returns" doesn't work the way it's supposed to anyway.

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I had free returns and dropped it as buyers still chose SNAD and it was affecting my metrics. Just because there is free return shipping doesn't mean a buyer understands they no longer have to lie about the reason of return. Had Ebay issued a statement to buyers that they were offering a program called free returns to sellers to utilize as some buyers were misusing the reason of return to gain free shipping and that they were cracking down on those buyers using false reasons - we might have had a better outcome. I'm not against free returns - its a great selling point but you either don't penalize a seller who opts into it or you inform buyers that their action of falsifying information will be met with consequences.

[epartshighway]

Wrong.  I tried free returns a year ago and my return rate went from 10 percent to 55 percent.  Would you run a business where 55 percent of your items come back to you simply because "buyer changed their mind?"  I don't think so.

Ebay has made a calculation that they don't need sellers anymore and that we're not their customers anymore and we don't matter.  Well if that is the case then why do they need our money at the end of the month? Seriously, the amount of fraud, theft, and rent it and return it buyers that they are encouraging cause unbelievable amounts of losses.  At the end of the month I should be able to call this company and say hey, "my invoice is $1000 this month.  Your company caused me to suffer 35 returns this month that were false in nature, 6 of them involved theft. So around $1000-$1500 in losses all due to the policies of your company that encourage fraud and false returns.  Since I am no longer important to your company, how about  you take $500 off of my bill and let's call it $500?  It's the least you could do considering the damage, time and frustration that has occured due to ebay's actions. They're the ones causing this not the buyers.  The buyers see an open lane to do these things with no penalty and are acting accordingly.  And I don't want to hear the banter about "we're removing buyers"  nonsense.  On ebay I'll bet you have to steal 10 items and open 100 false claims before they actually remove you.  Anyway, as soon as you want your bill reduced, I'm sure they'll say "oh no, you the seller matter now!"  Why is that?  Why is it that sellers no longer matter but they need our money so much?  Unreal.

Also denying sellers the ability to issue partial refunds due to "not offering free returns" is a joke.  When you complain about the theft and the false returns they just say "offer free returns."  Okay ebay, I'll get right on that, and will do so IF YOU WANT TO PAY FOR IT.  Ebay claims they cannot afford to eat these costs, despite being a tech giant.  So if a tech giant can't afford it, then how can we the sellers afford it?  Absolute insanity.

[ersatz_sobriquet]

I don't advocate free returns, but I might use them if I was you because you can withhold up to 50% of the sales price in the refund. You wouldn't have to tick the buyers off that badly, but you could recoup your shipping/time/expense costs this way, at an amount less than 50% (assuming the item is re-sellable). Use it like a restocking fee plus postage costs plus the additional 40% on fvf you are going to incur if this keeps up. 

[epartshighway]

The free returns doesn't work either because ebay also has a cute little caveat which is "the item has to come back different."  Well given my items are used, that doesn't really apply now does it?  So when I did offer free returns, THEY MADE ME REFUND IN FULL EVERY SINGLE TIME.  So if I get 30 remorse returns, I have to do a full refund on all 30 items.  This company is nothing but lies and deceit.