3 Million in New England W/O power for 2 days- Will Ebay help us out on late shipping?

[themagicmountain]

3 Million in New England had no power for 2 days due to a gale. We couldn't even get power at local libraries to print shipping labels or get in post offices

Will Ebay cover us for late packages?

[emerald40]

https://community.ebay.com/t5/Selling/eBay-support-for-natural-disasters-Vermont-New-England/m-p/276...

Addressed in this thread

[*eponymous*]

Any time you have a storm warning, such as this one, take down your listings.

[themagicmountain]

Sorry but not only is that silly LOL but not anything that is recommended by Ebay in any shape or form

Ebay has stated in the past that sellers affected by extreme adverse weather will be supported, and I wanted to know if that is still their policy

[partial*eclipse]

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themagicmountain wrote: ... Ebay has stated in the past that sellers affected by extreme adverse weather will be supported, and I wanted to know if that is still their policy

Theoretically, yes.  But it's SO much less hassle and stress to just put the Store on vacation for a few days just in case. Or revise your handling time to give yourself some flexibility.

[emerald40]

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@themagicmountain wrote:

Sorry but not only is that silly LOL but not anything that is recommended by Ebay in any shape or form

Ebay has stated in the past that sellers affected by extreme adverse weather will be supported, and I wanted to know if that is still their policy

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I am in RI.  And I have to say this storm snuck up on us.

I do remove listings when a storm is coming, but I missed this one entirely.

[partial*eclipse]

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@themagicmountain wrote:

Sorry but not only is that silly LOL but not anything that is recommended by Ebay in any shape or form...

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Actually, that's EXACTLY what eBay suggests:

"If you are able to, there are a few things you can do now to help protect your business:

• Communicate with buyers whose items have not yet been shipped and let them know your situation.
• End any auctions, take down any Buy It Now listings before they result in a sale. We will not charge a fee for ending a listing early.
• If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you think you can get back to business."
  
  https://community.ebay.com/t5/Selling/eBay-support-for-natural-disasters-Vermont-New-England/m-p/276...
  

[*eponymous*]

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@themagicmountain wrote:

Sorry but not only is that silly LOL but not anything that is recommended by Ebay in any shape or form

Ebay has stated in the past that sellers affected by extreme adverse weather will be supported, and I wanted to know if that is still their policy

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It's common sense and proactively protecting your business.  Vacation mode is a major benefit of having a store.

Sellers who don't have a store - or who have a store but also run auction listings - can extend their handling time.

Even when eBay does make a concession for weather, there are eBay sellers whose defects won't be removed - or it will take a lot of time for the seller to get them removed.

[muttlymob]

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@themagicmountain wrote:

Sorry but not only is that silly LOL but not anything that is recommended by Ebay in any shape or form

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IMO, what is silly is relying on eBay recommendations (or lack thereof) for your decisions.  eBay recommendations are what is best for eBay, not what is necessarily best for any given seller.

[themagicmountain]

That would not possibly work. Many storms are worse than forecast. Some peole would never be able to list lol

Ebay stated in the past their policy of su pporting sellers in areas where large numbers are hit with adverse weather. Does anyone remember that

[themagicmountain]

Thank you for your comment. Removing listings is im possible as many storms end u p being worse rthan forecast. Many people would never be able to list ever lol.

[themagicmountain]

That is not what Ebay has stated in the past. They went on record as saying they would support sellers in areas hit by adverse weather conditions that affected many.

As far as taking listings down or vacation mode, that of course makes no sense at all lol since many storms are worse than was forecast, and some are never forecast. Surely that is apparent.

[themagicmountain]

Except that there is a common sense flaw to that logic. Many storms are far worse than forecast or never forecast at all.

Ebay has gone on record in the past as stating they will support sellers in areas hard hit by adverse weather that affects many.

[partial*eclipse]

I live in the affected area. I've been selling on eBay since 1999 and find it necessary to adjust my selling to accommodate the weather forecast only 2 or 3 times per year. A bit of handling-time revision, or even a couple of days of Store vacation, is not a big deal.   I would never rely on eBay's policies about "forgiveness" or removing late-shipping defects.  This storm, like most hurricanes, behaved pretty much as forecast.

[themagicmountain]

No, it did not behave as forecast for many, and many storms are miscast or not forecast all all.

but the question was about Ebays  pecifically stated  policy a while back