mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@lordtonster wrote:took about 4-5 days but finally ebay facebook was able to get through and have ebay call me and fix the problem. thank you for the suggestion.
Excellent news. I'm confident that the Facebook reps are extremely busy since the call center isn't opened and it was a holiday weekend.
@japan-treazures wrote:I am so glad it worked out for you. Nice to hear that eBay is helping out, instead of th usual, eBay stinks, no support, etc........
As a generic comment that is a bit over stated IMHO. Without specifics it is hard to say what the problem may be. Sometimes members think Ebay should do something about a given situation when it flies in the face of a policy Ebay has. Sometimes we feel Ebay should make an exception for us and they just don't. Other times it is that we don't agree with the policy and expect Ebay to help us and they don't. And sometimes we get a CSR that just doesn't understand the issue at hand and screws everything up. Other times we get a CSR that does understand and helps with the issue. It is a real mixed bag. Not always Ebay's fault that the member doesn't get the outcome they desired. And other times Ebay does drop the ball.
You can't go by the threads. As it typical in threads like these, they are people that are having issues, concerns, problems, need help or are just venting. Much of the way a thread starts out, calling Ebay all kinds of names and accusing them of stuff, isn't the way it ends up. But this is the nature of threads like these. The feel good stories don't typically get all the pull or attention that the ones for issues.
You can also check the Cafe threads. Those are more social related and it may help you to get a better feel for things sometimes.
