@popblox wrote:
velvet@ebay sheila@ebay brian@ebay
Can anyone help @canyonheathmom with this?
Hi @popblox! Thanks for tagging us. I don't see a selling account on @canyonheathmom's eBay account if that is the one they're referring too. If it wasn't used for a while and had old contact info registered to it, they most likely need to reverify things with our account safety team.
I would encourage them to go here and if a chat box pops up, choose 'See more' > 'Contact an agent'. If they end up calling support and getting the general menu, then they should follow the steps I’m providing below. They could vary a little but should generally follow that flow and if “Account Security” doesn’t work for step three, they can try “Account takeover” or “Hacked account”:
- Passcode? Answer "None"
- First four letters of username or email? Answer "None"
- Reason for call? Answer "Account Security"
- Wait for agent
Hopefully once everything is verified and up to date, they'll be able to list an item for sale and set up their payments account to get paid out.
@smallaudiomanufacture wrote:
I have absolutely the same (or very similiar problem). I'm getting something went wrong message all the time when i want to delete my previous bank account and replace it with a new one, although the bank numbers are all correct. On second step they 're asking me about the verification through phone because 'it seems i have signed from a different computer' (although it's a complete nonsense as I am using the same PC for the past 5 years) and when i get the code through a text, the message something went wrong is poping out.
Hi @smallaudiomanufacture! That would be something you would want to discuss with the payment team since it's directly related to payments, given you're trying to update bank account info. The easiest way to get in touch is by going to the Payments section of your Seller Hub and clicking the floating box you see to the right of the screen. If that's not there for some reason, you can also go here and scroll to the very bottom of the screen.
I go to my Account page.
It prompts me to update my credit card. I click on the link ("update"). It takes me here, to a page saying that I don't have a seller account (even though I did, previously):
I click on "create a seller's account." It takes me here to sign-in:
I sign in successfully. It takes me to the phone verification page:
(I pixelated the last 4 digits of my phone number). The information on this page is correct. When I "edit" to see the info, it shows my country is the US, and my phone number is the correct 10-digit number, starting with my area code (no leading number 1). This is a regular cell number. It is not a virtual number. Whether I click on Call me or Text Me, it gives me this error:
If I edit the phone number to my analog landline and tell it to call me, it still gives me this error. If I edit it to other phone numbers (my husband's, my daughter's cell numbers) it gives this error. There is no escaping this error. I cannot proceed past this step.
You should note that the phone number ending with "47" on my account HAS ALREADY BEEN VERIFIED BY YOUR SYSTEM IN THE ACCOUNT SETTINGS. There is no reason why it shouldn't be able to verify it on this page.
Because I can't get past the phone number verification, I can't move on to any other steps, and I can't re-open my seller's account.
@canyonheathmom wrote:I go to my Account page.
It prompts me to update my credit card. I click on the link ("update"). It takes me here, to a page saying that I don't have a seller account (even though I did, previously):
There's been a ton of issues with old selling accounts getting hijacked by scammers, so there's just several added layers of security that you're having to deal with. What happens if you click on "Need help?" at this screen (before you get to that sign-in prompt)?
@canyonheathmom wrote:
I haven't tried the chat, but if you think it would help, I will try it. I did chat with reps on Facebook and Twitter, but not on eBay.
Since it looks like you're in your account @canyonheathmom, I think you resolved any account security issues that may have been there. I'm not sure what would be blocking you at this point, so I've filed a ticket with our tech team and hopefully they can figure out what is causing this block during the registration/selling process.
I'll follow-up with you here once I have news from them to share. Thanks for your patience and desire to sell on eBay, hopefully we can make that happen for you sooner than later.
